Hi GTG Techies,
After a battle with malware and a complete system rebuild, (a destructive take-down and OS re-install), I find my CD and DVD burners are disabled.
The Device Manager has the two drives (one is internal and the other is external) marked with little yellow "!'s".
Right click on either and we find the dialog proclaiming the device driver can't load (Code 39), and may be missing or corrupted. The 'Driver' tab has the specific files listed where these drivers are, so I look them up. They are in C:\WINDOWS\System32\Drivers.....and I found each of the four or five of them in there, apparently intact.
There's some other quirky behavior the PC is exhibiting, but it is relatively minor compared to not having your CD installation drive available. DVD burner, too, is out of reach.
I tried everything. Everything I know, that is. Tried 'Updating Driver', scanning for hardware changes, rolling back the drivers, and even uninstalling the whole drive, then re-installing it upon boot-up.
The PC is recognizing them. They appear in the Device Manager, and after uninstalling and rebooting the 'New Found Hardware Wizard' finds them both....only to pop that they are not installed right and may not work.
Although the 'Device Manager', the 'New Found Hardware Wizard', and my free version of 'SandraLite' all show the presence and detection of these hardware devices, If I go to 'My Computer' I find it is NOT listed where all the drives and mass storage gadgets are. So there is no way to access them, since they also don't show up on the Explorer file tree either.
I used the Accessories > System Tools > Back-up and Files & Settings Transfer Wizards. Copied all data, etc. onto an external hard drive, and proceeded to do a complete destructive take-down, using the little funky disk that eMachines supplies when you buy the PC. I do not have a real XP Home install CD, Microsoft wants more and more money, as you all know. So it was just the System Restore disk that eMachines sells with the PC.
I am about to run an sfc /scannow to see if all protected system files are still intact, but this is just routine, time-consuming, and will probably not show any problem.
The only other thing I can think of is if the motherboard is starting to frazzle, you know, burn out.
Any expert advice from the upper echelon of GTG's technical master-minds ???
Help would be greatly appreciated.