Clear your Cache.
Use this program for ie or firefox.
ATF-Cleaner.
http://www.atribune....tent/view/25/2/if the download link doesn't show
Choose the left margin of the page and pick download.
The link is in red while everything else is not red.
Just clear the Cache and Temporary folders.
Also the Java Cache and Prefetch.
Your OS may think it already has the update.
Also run the Ccleaner program.
If ATF-cleaner does not fix the problem.
In options you can choose which cookies to keep.
But since this may be your first time.
I'd delete them all.
You can run the registry portion if you like.
But until you are sure you need to, don't yet.
Learn more about what it does.
http://www.ccleaner.com/Click Start then run.
Copy and paste this text into the run search box.
Start-Run, if this is on win2000.
I think it is, it's on the windows OS's I've seen.
Copy and paste this text into the run search box.
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5
Or where the word 'Owner' needs to be replaced by your login name.
Delete all files in it.
You may not be able to delete the .dat file.
If not.
Go to the top, choose edit-select all.
Hold down the control key on your keyboard.
Click the .dat file.
All the others should still be highlighted.
Right click inside one of the highlighted files.
Where the color shows it's highlighted.
Choose delete.
This should clean your computer of remaining files that are note completed, or not downloaded and installed yet.
Let us know how it goes.
There are other tricks and tips.
Edited by cmpm, 06 February 2008 - 11:25 PM.