I am trying to help a friend, her computer is bad infected, one of the big problems is, Alexa tool bar, when I boot up the computer, IE tries to go to an Alexa survey, I went to add and remove programs to try to uninstall the tool bar, which is listed. I have the HJT log here, I also installed AVG anti_spyware and it detected Alexa but it did not apparently remove it. I would appreciate any advice or hel you could give me. also be advised I cannot boot to safe mode. not has of yesterday.
Operator
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:45:25 AM, on 2/7/2008
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINNT\system32\perfs.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\routing.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\config\sy.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINNT\SYSTEM32\3cshtdwn.exe
C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtWLan.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://mirs.peoplepc...ername=PeoplePC Accelerated&userName=nicholejohnson&firstName=Geraldine&qs=DBKIPFMOPMCOMINAPCMEKDHAIHMEOKDJAIHFLENFMCBIFJJJIJMODFLMKANKCPEACLICKGGKE
LCCLPPIGKIKPIFFMHKICGHOIAMGLCPLECFFLOAFPKNHCACFDBNFLFHN|PCLNMHBHDGNMCNOPADEEAAGOB
A
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.c...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: p1r Toolbar - {50eb370f-d1e4-4901-9868-40089ecf205e} - C:\Program Files\p1r\tbp1r.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: p1r Toolbar - {50eb370f-d1e4-4901-9868-40089ecf205e} - C:\Program Files\p1r\tbp1r.dll
O2 - BHO: Popup-Blocker Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll (file missing)
O2 - BHO: Accelerator Plugin - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\PROGRA~1\PEOPLE~1\PRPL_I~1.DLL (file missing)
O2 - BHO: AlxTB BHO - {F1FABE79-25FC-46de-8C5A-2C6DB9D64333} - C:\WINNT\system32\AlxTB1.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program Files\NetZero\Toolbar.dll (file missing)
O3 - Toolbar: p1r Toolbar - {50eb370f-d1e4-4901-9868-40089ecf205e} - C:\Program Files\p1r\tbp1r.dll
O3 - Toolbar: Alexa - {3CEFF6CD-6F08-4e4d-BCCD-FF7415288C3B} - C:\WINNT\system32\SHDOCVW.DLL
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [3c1807pd] C:\WINNT\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [NetZero_uoltray] C:\Program Files\NetZero\exec.exe regrun
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Global Startup: WG111v2 Smart Wizard Wireless Setting.lnk = C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
O8 - Extra context menu item: &Search - http://edits.mywebse...?p=ZUxdm486YYUS
O8 - Extra context menu item: Display All Images with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/228"
O8 - Extra context menu item: Display Image with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/227"
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O14 - IERESET.INF: START_PAGE_URL=http://mirs.peoplepc.com/?offername=PeoplePC Accelerated&userName=nicholejohnson&firstName=Geraldine&qs=DBKIPFMOPMCOMINAPCMEKDHAIHMEOKDJAIHFLENFMCBIFJJJIJMODFLMKANKCPEACLICKGGKE
LCCLPPIGKIKPIFFMHKICGHOIAMGLCPLECFFLOAFPKNHCACFDBNFLFHN|PCLNMHBHDGNMCNOPADEEAAGOB
A
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfar...p1.0.0.15-3.cab
O16 - DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.h...llMgr_v01_6.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.mi...b?1191386554713
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.mi...b?1197522882258
O23 - Service: Alretoer - Unknown owner - C:\alexamw.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: perfmons Service (perfmons) - Unknown owner - C:\WINNT\system32\perfs.exe
O23 - Service: Routing Service (Routing) - Unknown owner - C:\WINNT\system32\routing.exe
O23 - Service: Snake SockProxy Service (SkServer) - noname. http://snake.gnuchina.org - C:\WINNT\system32\config\sy.exe
O23 - Service: sylreto - Unknown owner - C:\242.exe (file missing)
O23 - Service: sylretoer - Unknown owner - C:\pro.exe (file missing)
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End of file - 7522 bytes