[Zombiemas]

Please help;
I'm at my wits end. I'm running windows xp pro sp2 and every day when I first start a program it takes forever for it to load up. But if I close it and reopen it is fast. If i do something in the program that requires it to load something it is slow and some times locks up my computer ( for example open help window in office). and also If I close it, it opens back up quick. Its like something is scanning my programs.
I have checked for spyware, virus's and updates on my video card. I have chkdsk the c: drive, and I turned off my firewalls (incase that was scanning it) and nothing I do seems to help.

I'm running a hp compaq desktop
3.2gig pentium 4
80gig hd
ati radeon 256 video
1 gig ram

This is a brand new computer only have had it 1-1/2 weeks. And it has done this since the first program went on it.

It came with XP pro SP2 and I loaded everything else up.
I don't know what else to do, and I would like to try everything else before formating the HD.

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First of all, what you are describing is not technically unusual. Any program will do that because when you close a program, by default windows leaves parts of it in memory (ram). So, loading it again will not require windows to have to do that a second time, resulting in a very quick start (this is why IE loads faster than alternative browsers--the parts are already in memory at boot up)

But, a VERY Long time first start is unusual.

More than anything, it sounds like a harddisk bottleneck, which should not be an issue on a new machine (defective hardware, maybe)

Let's take a look at something first.

Start > run
eventvwr.msc
enter

Look in APPLICATIONS and SYSTEM for big red Xs

[gerryf]

First of all, what you are describing is not technically unusual. Any program will do that because when you close a program, by default windows leaves parts of it in memory (ram). So, loading it again will not require windows to have to do that a second time, resulting in a very quick start (this is why IE loads faster than alternative browsers--the parts are already in memory at boot up)

But, a VERY Long time first start is unusual.

More than anything, it sounds like a harddisk bottleneck, which should not be an issue on a new machine (defective hardware, maybe)

Let's take a look at something first.

Start > run
eventvwr.msc
enter

Look in APPLICATIONS and SYSTEM for big red Xs

[Retired Tech]

Run Panda scan it should disinfect or list any virus.

Panda scan

Get Tune Up Trial

Tune Up Trial

Run disc clean up then registry clean up then click optimize to run reg defrag

It will need reboot if it can reduce registry, click optimize then tune up system then system advisor to see if it picks up anything. Run optimize computer then accelerate surfing, both need reboot. See how the system runs, if same then contact supplier before format.

You can get spyware scanners firewalls and AV here

Spyware Scanners, Firewall, AV

Are you running one firewall, SP2 add its own which needs to be turned off if you have another one

Edited by Keith, 22 April 2005 - 07:17 AM.

[Zombiemas]

Hi Gerryf

The Application event view did have a big x.
Here is what is said.

Example of Hang time. I run AutoCAD and it takes atleast 2 minutes to open for the first time.
I had a old computer, 900mhz anthon, with 512mb ram that opened the same program quicker.

This shows when I tried to open the help in AutoCAD.


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 4/18/2005
Time: 6:24:38 PM
User: N/A
Computer: HP32256579751
Description:
Hanging application AcHelp.exe, version 16.0.0.86, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 41 63 48 65 6c 70 AcHelp
0018: 2e 65 78 65 20 31 36 2e .exe 16.
0020: 30 2e 30 2e 38 36 20 69 0.0.86 i
0028: 6e 20 68 75 6e 67 61 70 n hungap
0030: 70 20 30 2e 30 2e 30 2e p 0.0.0.
0038: 30 20 61 74 20 6f 66 66 0 at off
0040: 73 65 74 20 30 30 30 30 set 0000
0048: 30 30 30 30 0000

[Zombiemas]

I did not install a seperate Firewall, I have already disabled the SP2 firewall.

[Retired Tech]

You should have one firewall

[Zombiemas]

i know but I disabled it to see if it was the problem, becuase it seems like something is scanning my programs. I am going to enable it soon, but I want to fix this problem first.

[gerryf]

Hi Gerryf

The Application event view did have a big x.
Here is what is said.

Example of Hang time.  I run AutoCAD and it takes atleast 2 minutes to open for the first time.
I had a old computer, 900mhz anthon, with 512mb ram that opened the same program quicker.

This shows when I tried to open the help in AutoCAD.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  4/18/2005
Time:  6:24:38 PM
User:  N/A
Computer: HP32256579751
Description:
Hanging application AcHelp.exe, version 16.0.0.86, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74  Applicat
0008: 69 6f 6e 20 48 61 6e 67  ion Hang
0010: 20 20 41 63 48 65 6c 70    AcHelp
0018: 2e 65 78 65 20 31 36 2e  .exe 16.
0020: 30 2e 30 2e 38 36 20 69  0.0.86 i
0028: 6e 20 68 75 6e 67 61 70  n hungap
0030: 70 20 30 2e 30 2e 30 2e  p 0.0.0.
0038: 30 20 61 74 20 6f 66 66  0 at off
0040: 73 65 74 20 30 30 30 30  set 0000
0048: 30 30 30 30              0000

As I am sure you can tell, The help function of autocad did not want to load properly. Finally, Autocad just started after waiting a specific timeout. Now, the question is, is this an autocad problem, or a function of windows that is called by autocad help.

I am unfamiliar with autocad, but many programs use the Windows help functions, so it could be a common thread.

Start another known program that stalls and see what it does, check system log again and let's see.

[Zombiemas]

I just opened another program that I haven't used today yet.

It didn't bring an error in the application event view, but there was one in the system event viewer

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 4/22/2005
Time: 9:02:53 AM
User: HP32256579751\jbuchheit
Computer: HP32256579751
Description:
The server {0C0A3666-30C9-11D0-8F20-00805F2CD064} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

This also happens when I start ANY program up, not just specific ones.
Or like when I was installing the Panda software like you asked me to do before, my AOL stopped and I couldn't access it until the Panda software was done.
Again this is a wierd problem. This is the first time I have recieved a brand new pre built computer, I usually build them.

[Zombiemas]

this was done opening NERO

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 4/22/2005
Time: 9:12:28 AM
User: HP32256579751\jbuchheit
Computer: HP32256579751
Description:
The server {0C0A3666-30C9-11D0-8F20-00805F2CD064} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

[gerryf]

That is probably not an issue. Many errors you see here resolve themselves -- ie, if it did not register in the required timeout, it registers 10 seconds later.

THe default timeout period is not that long (were talking milliseconds here), so don't let that one freak you out

[Zombiemas]

i haven't had anyother errors in the application event viewer, even though programs still open slow.

[gerryf]

Perhaps a visit to the malware forum in my signature is in order.


I know you tried somethings, but give it a whirl