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USB port problems


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#61
Lisa Huffman

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Sorry, I am a little unsure of how to de-install the hub. Is this done by uninstalling the usb port? It doesn't recognize anything when I plug the hub port in, with or without any devices plugged into it. Or when I try installing it (which all I have done in the past is just plug it in) what type of device should I install it with? ie when I add the hardware what device do I specify I am adding?
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#62
hfcg

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The Hub does not show up in device manager?
If so right click on it and select uninstall.
If not try pluging it in to a different USB port.
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#63
Lisa Huffman

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I have 4 ports-2 of these ports sometimes list the hub as unrecognized hardware. Right now I can only get one of them to acknowledge something has been plugged in.

WHen I look it up on device manager under usb ports there is an "unknown device". I have tried uninstalling it and rebooting, but nothing has changed.
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#64
Ztruker

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Lisa, sad to say but I think you have two choices at this point.

Return it to Gateway for repair.
Take it to a local, reputable repair shop.

I think you're down to a defective Power Supply or System Board.

Restoring the laptop to it's factory state as you did would have resolved any software/operating system problems.
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#65
Lisa Huffman

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When you say "power supply" is that an internal component? Is a system board a motherboard? I am just weighing the options of repair vs replacement. If it is $85/hour to fix and it is a motherboard that needs to be replaced-that could easily be $400? In which case I might be tempted to just buy a new one....
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#66
Ztruker

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Yes to both. The power supply (PSU) is what the power adapter plugs into on the rear of the laptop.

System board = mother board.

$400 is a bit high, $250 to $300 sounds more likely to me, but you should be able to get a complete price from any shop you take it to before allowing them to touch it. If they say it depends then go somewhere else.

I'd ask for a price for replacing the PSU, one for replacing the mother board and perhaps one for doing both at the same time.
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