Received a blue screen error a couple of days ago, while on the internet reading a news article on msn. Restarted and continued to receive the same error each time:
Stop: 0x0000008e (0xC0000005, 0x7C4EEDB2, 0xF47D02C8, 0x00000000)
I've spent several hours on the phone with Dell, restored the operating system, and installed a new video card, but the Blue Screen keeps returning.
A couple of different Dell techs have run diagnostics and tests and something led them to blame the video card/drivers. Sorry, but I'm not sure exactly what that was. I have a GeForce 7600GT. So we deinstalled the corresponding drivers and the blue screen didn't return. We reinstalled the drivers in safe mode, once from the original CD that came with that video card and once from the internet , and the blue screen still didn't return. When we tried the same in regular mode, the blue screen returned with the same error.
I went to safe mode and deinstalled the drivers again, removed some recently added software, then reinstalled the drivers. This time the system restarted in normal mode with no problem. A couple of hours later, again while on the internet, the same blue screen error came up.
Today Dell had me run chkdsk again (did it with Dell 2 days ago). It would run, finish and find nothing, reboot and chkdsk would start running again. I couldn't access safe mode and rebooting just caused chkdsk to restart. By this point, I've backed up everything important, so the Dell tech suggested we try a system restore. That went fine, until the system "found new hardware" - the video card. When the card drivers were trying to load the blue screen and same error returned. The tech said he was sure then that I had a bad card. So I went out tonight and bought a GeForce 8600GT. Using the cd that came with the new card, the blue screen returned yet again while loading the new drivers. I can load them in safe mode. When I do and reboot to normal mode, I get a blue screen with new info:
Stop: 0x0000000A (0x0B3066E4, 0x0000001C, 0x00000000, 0x804F9F4B)
If I remove the drivers in safe mode, restart in regular mode, then try again to install the new drivers, I get the blue screen with the original 0x0000008E.
Since the system restore earlier today, I have not loaded anything except the drivers to operate the keyboard, mouse, etc. and of course attempted to load the drivers for the new video card.
Been on the phone again with Dell and one tech said it could be the card slot or the motherboard going out, another said it could be bad sectors on the hard drive. The warranty expired a couple of months ago, so I'm on my own now I guess.
If anyone out there knows any way to end my torture besides death or a new pc, you'll have my eternal gratitude.