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Trojan.zonebac -- is it hiding? [RESOLVED]


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#1
JillCB

JillCB

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I hope you wonderful folks can help me. Two weeks ago I got a couple of notices from Windows File Protection that certain files had been replaced. The alerts asked me for a Windows XP Professional CD2; as I have XP Media Edition, I had no such disk to give it. I ran System File Checker, which again asked for the Professional CD. Meanwhile, IE and AOL started freezing for a couple of minutes when I started either. (I know, I know -- AOL. I've had the same email addy for ten years, and it's old habit to sign in and check it.) Shutting off the toolbars and add-ons fixed IE; downloading a new version of AOL somehow fixed the old version. I didn't get more errors, so I stuck my head in the sand and hoped it was fixed.

When I turned the computer on two days ago, Windows Installer popped up and tried to install HP Product Assistant and asked me for the HP disk. But Product Assistant is already installed; it's part of the software that came with a 3-in-1 I installed two years ago. I can stop this by going into msconfig and disabling anything HP-related from startup (I did remember to return to default startup settings before running any scans recommended by this forum).

At the same time, I got the Windows File Protection alert again. I also got an alert from Norton that trojan.zonebac had been found and fixed. As soon as I clicked out of that alert, I got another that the same virus had been found in another location. All in all, Norton found around ten trojan.zonebacs.

Since then I've restarted several times, and I haven't gotten any more errors or alerts, except that Windows Installer still wants to install the HP program. But the computer seems slow in general when I first boot it up in the morning. It's like it has to think a lot longer than it used to before all this started. I'm really hoping to avoid wiping it clean and starting over -- I make my living on this silly thing, and I'm paranoid the trojan is still lurking. I try my best to keep everything clean, but I share the computer with two other family members.

I've read the "You Must Read This Before..." post; I've done everything on the list except for getting rid of the old System Restore points. System Restore has never worked for me (it always, always fails when I try to restore to an earlier point) so I wasn't sure it was necessary -- let me know if I should go back and complete that step. I ran ATF Cleaner, scanned in safe mode with AVG Spyware (which didn't create a report, even though I had it set to do so, as instructed), scanned with SUPERAntiSpyware, and scanned with Panda Activescan. I've also run several complete scans with my up-to-date Norton. Windows Update says I'm up to date and doesn't have any critical updates to recommend.

Here's the result of the SUPERAntiSpyware scan:

SUPERAntiSpyware Scan Log
Generated 02/09/2008 at 07:46 PM

Application Version : 3.6.1000

Core Rules Database Version : 3399
Trace Rules Database Version: 1391

Scan type : Complete Scan
Total Scan Time : 02:15:48

Memory items scanned : 636
Memory threats detected : 0
Registry items scanned : 7354
Registry threats detected : 11
File items scanned : 146158
File threats detected : 9

Adware.Tracking Cookie
C:\Documents and Settings\Jill\Cookies\[email protected][2].txt
C:\Documents and Settings\Jill\Cookies\[email protected][1].txt
C:\Documents and Settings\Jill\Cookies\[email protected][1].txt
C:\Documents and Settings\Jill\Cookies\[email protected][1].txt
C:\Documents and Settings\Jill\Cookies\[email protected][1].txt
C:\Documents and Settings\Jill\Cookies\[email protected][2].txt
C:\Documents and Settings\Jill\Cookies\[email protected][1].txt
C:\Documents and Settings\Jill\Cookies\[email protected][1].txt
C:\Documents and Settings\Jill\Cookies\[email protected][2].txt

Trojan.VideoCach/Gen
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}\1.0
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}\1.0\0
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}\1.0\0\win32
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}\1.0\FLAGS
HKCR\TypeLib\{A8954909-1F0F-41A5-A7FA-3B376D69E226}\1.0\HELPDIR
HKCR\Interface\{9692BE2F-EB8F-49D9-A11C-C24C1EF734D5}
HKCR\Interface\{9692BE2F-EB8F-49D9-A11C-C24C1EF734D5}\ProxyStubClsid
HKCR\Interface\{9692BE2F-EB8F-49D9-A11C-C24C1EF734D5}\ProxyStubClsid32
HKCR\Interface\{9692BE2F-EB8F-49D9-A11C-C24C1EF734D5}\TypeLib
HKCR\Interface\{9692BE2F-EB8F-49D9-A11C-C24C1EF734D5}\TypeLib#Version







Here's the result of the Panda Activescan:

Incident Status Location

Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Jill\Application Data\Mozilla\Firefox\Profiles\2fc65cqk.default\cookies.txt[.atwola.com/]
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Jill\Cookies\[email protected][1].txt
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Jill\Cookies\[email protected][2].txt



Here's my HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:06:59 AM, on 2/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\AOL\1168380583\ee\AOLSoftware.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O2 - BHO: GoogleAFE - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\GoogleAFE\GoogleAE.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1168380583\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Default user')
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: ActiveGS.cab - http://www.virtualap...rg/activegs.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akama...ex/qtplugin.cab
O16 - DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} (WebIQ Engine Application Object) - http://webiq005.webi...6-6D5536C585C9}
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish...fishActivia.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec....abs/tgctlsr.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail....es/MSNPUpld.cab
O16 - DPF: {50647AB5-18FD-4142-82B0-5852478DD0D5} (Keynote Connector Launcher 2) - http://webeffective....torLauncher.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1138911989281
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1139069977671
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - https://media.pineco...loadcontrol.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn...ro.cab53083.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://aolsvc.aol.co...zylomplayer.cab
O16 - DPF: {D410AFBD-4E26-4D5F-840F-0412D6F6BB8D} (CPlayFirstSandScriptControl Object) - http://aolsvc.aol.co...pt.1.0.0.21.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.co...ploader_v10.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 13680 bytes






And here's the uninstall list:

924PLC32
ABBYY FineReader 6.0 Sprint
Ad-Aware SE Personal
Adobe Acrobat - Reader 6.0.2 Update
Adobe Acrobat and Reader 6.0.3 Update
Adobe Acrobat and Reader 6.0.4 Update
Adobe Acrobat and Reader 6.0.5 Update
Adobe Acrobat Elements 6.0
Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Photoshop 6.0
Adobe Photoshop CS
Adobe Reader 6.0.1
Adobe Reader 7.0
Adobe Reader 7.0.9
Adobe Shockwave Player
Adobe SVG Viewer
AIM 6
AOL Coach Version 1.0(Build:20040229.1 en)
AOL Uninstaller (Choose which Products to Remove)
AOLIcon
Apple Software Update
ATI Control Panel
ATI Display Driver
AudibleManager
AVG Anti-Spyware 7.5
Banctec Service Agreement
CafeGrabber 1.2
Canon Camera Access Library
Canon Camera Support Core Library
Canon Camera Window DC_DV 5 for ZoomBrowser EX
Canon Camera Window DC_DV 6 for ZoomBrowser EX
Canon Camera Window DSLR 5 for ZoomBrowser EX
Canon Camera Window MC 6 for ZoomBrowser EX
Canon iP4300
Canon iP4300 User Registration
Canon MovieEdit Task for ZoomBrowser EX
Canon My Printer
Canon PhotoRecord
Canon RAW Image Task for ZoomBrowser EX
Canon Setup Utility 2.3
Canon Utilities Easy-PhotoPrint
Canon Utilities PhotoStitch 3.1
Canon ZoomBrowser EX (E)
CC_ccProxyExt
ccCommon
ccPxyCore
Comcast High-Speed Internet Install Wizard
Compatibility Pack for the 2007 Office system
Corel Paint Shop Pro X
Corel Photo Album 6
DAZzle
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Game Console
Dell Support Center
DellSupport
Digital Content Portal
Diner Dash
EarthLink setup files
Easy-WebPrint
EducateU
ELIcon
ESPNMotion
FTP Explorer
GdiplusUpgrade
GemMaster Mystic
Get High Speed Internet!
Google AFE
Google Desktop
Google Earth
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB888795)
Hotfix for Windows XP (KB891593)
Hotfix for Windows XP (KB895961)
Hotfix for Windows XP (KB899337)
Hotfix for Windows XP (KB899510)
Hotfix for Windows XP (KB902841)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
HP Extended Capabilities 4.7
HP Image Zone 4.7
HP PSC & OfficeJet 4.7
HP Software Update
HP Update
Instant Cafe Feeder
Intel® 537EP V9x DF PCI Modem
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections Drivers
Intel® PROSet for Wired Connections
iTunes
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 3
Jasc Paint Shop Photo Album 5
Jasc Paint Shop Pro Studio, Dell Editon
Java 2 Runtime Environment, SE v1.4.2_03
Java™ 6 Update 2
Java™ 6 Update 3
Java™ SE Runtime Environment 6 Update 1
Keynote Connector
Learn2 Player (Uninstall Only)
LimeWire 4.12.6
Linksys EasyLink Advisor 1.5 (1044)
LiveUpdate 3.0 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Macromedia Flash Player
Microsoft .NET Framework 1.0 Hotfix (KB887998)
Microsoft .NET Framework 1.0 Hotfix (KB930494)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic Edition 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Modem Event Monitor
Modem Helper
Modem On Hold
Move Networks Player for Internet Explorer
Mozilla Firefox (2.0.0.12)
Mozilla Thunderbird (2.0.0.9)
MSRedist
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
Musicmatch for Windows Media Player
NetZeroInstallers
Norton AntiSpam
Norton AntiSpam
Norton AntiVirus 2006
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security 2006 (Symantec Corporation)
Norton Protection Center
Norton WMI Update
Norton WMI Update
Open PLS in Windows Media Player 2.0.0
Otto
Panda ActiveScan
PC Inspector smart recovery
Polar Bowler
PopCap ActiveX Control
PowerDVD 5.5
QuickBooks Simple Start Special Edition
QuickTime
RealPlayer
SanDisk TransferMate
Secure Game Player
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Sonic DLA
Sonic Encoders
Sonic MyDVD LE
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
SPBBC
Spybot - Search & Destroy 1.4
SUPERAntiSpyware Free Edition
Symantec KB-DocID:2003093015493306
Update for Windows Media Player 10 (KB910393)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update Rollup 2 for Windows XP Media Center Edition 2005
Viewpoint Media Player
WebCyberCoach 3.2 Dell
WebIQ Technology Engine
Winamp (remove only)
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 10 Hotfix - KB895316
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890927
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB925766
Xvid 1.1.2 final uninstall





Is the trojan still there? Is it (or other evil beasts) hiding? Help would be both appreciated and awesome. Thanks so much.

~Jill
  • 0

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#2
Rorschach112

Rorschach112

    Ralphie

  • Retired Staff
  • 47,710 posts
Hello

Please download Deckard's System Scanner (DSS) and save it to your Desktop.
  • Close all other windows before proceeding.
  • Double-click on dss.exe and follow the prompts.
  • If your anti-virus or firewall complains, please allow this script to run as it is not malicious.
  • When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.




Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
  • 0

#3
JillCB

JillCB

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts
Thank you for responding! Here are the requested logs:

DSS Scan:

Deckard's System Scanner v20071014.68
Run by Jill on 2008-02-13 13:00:42
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
88: 2008-02-13 18:00:36 UTC - RP695 - Software Distribution Service 3.0
87: 2008-02-13 17:32:45 UTC - RP694 - System Checkpoint
86: 2008-02-11 02:54:32 UTC - RP693 - System Checkpoint
85: 2008-02-10 02:33:34 UTC - RP692 - FebruaryFrustration
84: 2008-02-09 22:26:55 UTC - RP691 - Installed SUPERAntiSpyware Free Edition


-- First Restore Point --
1: 2007-11-14 03:33:04 UTC - RP608 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as Jill.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:02:24 PM, on 2/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\AOL\1168380583\ee\AOLSoftware.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Jill\Desktop\dss.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Jill.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\MsiExec.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O2 - BHO: GoogleAFE - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\GoogleAFE\GoogleAE.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1168380583\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Default user')
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: ActiveGS.cab - http://www.virtualap...rg/activegs.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akama...ex/qtplugin.cab
O16 - DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} (WebIQ Engine Application Object) - http://webiq005.webi...6-6D5536C585C9}
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish...fishActivia.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec....abs/tgctlsr.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail....es/MSNPUpld.cab
O16 - DPF: {50647AB5-18FD-4142-82B0-5852478DD0D5} (Keynote Connector Launcher 2) - http://webeffective....torLauncher.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1138911989281
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1139069977671
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - https://media.pineco...loadcontrol.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn...ro.cab53083.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://aolsvc.aol.co...zylomplayer.cab
O16 - DPF: {D410AFBD-4E26-4D5F-840F-0412D6F6BB8D} (CPlayFirstSandScriptControl Object) - http://aolsvc.aol.co...pt.1.0.0.21.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://aolsvc.aol.co...ploader_v10.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 13740 bytes

-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R1 SASDIFSV - c:\program files\superantispyware\sasdifsv.sys
R1 SASKUTIL - c:\program files\superantispyware\saskutil.sys
R2 CdaD10BA - c:\windows\system32\drivers\cdad10ba.sys <Not Verified; Macrovision Europe Ltd; Security Windows NT>
R3 SASENUM - c:\program files\superantispyware\sasenum.sys <Not Verified; SuperAdBlocker, Inc.; SuperAntiSpyware>

S3 DSproct - c:\program files\dellsupport\gtaction\triggers\dsproct.sys <Not Verified; Gteko Ltd.; processt>
S3 GoProto (GoProto Protocol Driver) - c:\windows\system32\drivers\goprot51.sys <Not Verified; Gteko Ltd.; Gteko Diagnostics Network Module>
S3 SDDMI2 - c:\windows\system32\ddmi2.sys (file missing)
S3 SDTHOOK - c:\windows\system32\drivers\sdthook.sys <Not Verified; Panda Software; Panda® Antivirus>


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 CCALib8 (Canon Camera Access Library 8) - c:\program files\canon\cal\calmain.exe <Not Verified; Canon Inc.; >
R2 sprtsvc_dellsupportcenter (SupportSoft Sprocket Service (dellsupportcenter)) - c:\program files\dell support center\bin\sprtsvc.exe /service /p dellsupportcenter

S3 Audiuicpswc -


-- Device Manager: Disabled ----------------------------------------------------

No disabled devices found.


-- Scheduled Tasks -------------------------------------------------------------

2008-02-08 21:57:53 546 --a------ C:\WINDOWS\Tasks\Norton AntiVirus - Run Full System Scan - Jill.job
2008-02-02 23:47:02 284 --a------ C:\WINDOWS\Tasks\AppleSoftwareUpdate.job


-- Files created between 2008-01-13 and 2008-02-13 -----------------------------

2008-02-13 12:03:07 0 d-------- C:\WINDOWS\LastGood
2008-02-09 21:48:31 0 d-------- C:\Program Files\Trend Micro
2008-02-09 17:27:05 0 d-------- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-02-09 17:26:56 0 d-------- C:\Program Files\SUPERAntiSpyware
2008-02-09 17:26:56 0 d-------- C:\Documents and Settings\Jill\Application Data\SUPERAntiSpyware.com
2008-02-09 17:26:36 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-02-09 15:20:21 0 d-------- C:\Documents and Settings\Jill\Application Data\Grisoft
2008-02-09 15:20:13 0 d-------- C:\Documents and Settings\All Users\Application Data\Grisoft
2008-02-09 11:34:50 44928 --a------ C:\WINDOWS\system32\drivers\SDTHOOK.SYS <Not Verified; Panda Software; Panda® Antivirus>
2008-02-09 11:19:19 0 d-------- C:\WINDOWS\system32\ActiveScan
2008-02-08 12:09:08 0 d-------- C:\WINDOWS\pss
2008-02-08 11:36:38 0 d-------- C:\Program Files\Viewpoint
2008-02-08 09:42:17 94233572 --a------ C:\SYM_REGISTRY_BACKUP.reg
2008-01-30 13:25:33 0 d-------- C:\Documents and Settings\All Users\Application Data\Macromedia
2008-01-30 13:23:17 0 d-------- C:\Program Files\AOL 9.02
2008-01-28 23:37:26 0 d-------- C:\Program Files\WinBudget
2008-01-28 21:05:15 0 d-------- C:\WINDOWS\system32\bak
2008-01-24 00:52:25 0 d-------- C:\Documents and Settings\All Users\Application Data\SupportSoft
2008-01-24 00:51:40 0 d-------- C:\Program Files\Dell Support Center
2008-01-24 00:51:38 0 d-------- C:\Program Files\Common Files\supportsoft
2008-01-23 22:20:43 0 d-------- C:\Documents and Settings\All Users\Application Data\Dell


-- Find3M Report ---------------------------------------------------------------

2008-02-13 12:03:03 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-02-09 21:06:33 0 d-------- C:\Program Files\Symantec
2008-02-09 21:03:05 0 d-------- C:\Program Files\Messenger
2008-02-09 20:59:10 0 d-------- C:\Program Files\iTunes
2008-02-09 20:20:13 0 d-------- C:\Documents and Settings\Jill\Application Data\Symantec
2008-02-09 17:26:36 0 d-------- C:\Program Files\Common Files
2008-02-09 12:41:40 0 d-------- C:\Program Files\Norton Internet Security
2008-02-09 12:31:22 0 d-------- C:\Program Files\DIGStream
2008-02-08 09:10:09 0 d-------- C:\Program Files\Linksys EasyLink Advisor
2008-02-08 09:10:09 0 d-------- C:\Program Files\DellSupport
2008-02-08 09:10:07 0 d-------- C:\Program Files\QuickTime
2008-02-08 09:10:06 0 d-------- C:\Program Files\Winamp
2008-02-07 12:00:28 0 d-------- C:\Program Files\America Online 9.0
2008-01-30 15:30:47 0 d-------- C:\Program Files\Google
2008-01-30 13:25:41 0 d-------- C:\Documents and Settings\Jill\Application Data\AOL
2008-01-30 13:25:29 0 d-------- C:\Program Files\Common Files\AOL
2008-01-30 13:25:10 0 d-------- C:\Program Files\Common Files\aolshare
2008-01-22 12:33:48 0 d-------- C:\Program Files\Mozilla Thunderbird
2008-01-16 21:01:24 0 d-------- C:\Program Files\LimeWire
2007-12-16 10:54:58 0 d-------- C:\Program Files\Envelope Manager


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SigmatelSysTrayApp"="stsystra.exe" [03/23/2005 01:20 AM C:\WINDOWS\stsystra.exe]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [01/22/2007 10:19 PM]
"HostManager"="C:\Program Files\Common Files\AOL\1168380583\ee\AOLSoftware.exe" [09/25/2006 07:52 PM]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [03/12/2007 05:30 PM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [10/30/2006 09:36 AM]
"!AVG Anti-Spyware"="C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" [06/11/2007 04:25 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/10/2004 06:00 AM]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 11:24 AM]
"SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [02/27/2007 11:39 AM]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" /background

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Acrobat Assistant.lnk - C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe [7/30/2003 3:52:00 AM]
Adobe Gamma Loader.exe.lnk - C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2/11/2006 12:27:33 PM]
Adobe Gamma Loader.lnk - C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2/11/2006 12:27:33 PM]
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [9/23/2005 9:05:26 PM]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [11/4/2004 6:28:24 PM]
HP Image Zone Fast Start.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe [11/4/2004 6:50:52 PM]
Monitor.lnk - C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe [10/24/2007 11:36:24 AM]
QuickBooks Update Agent.lnk - C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [11/11/2004 12:59:36 PM]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"=C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"=C:\WINDOWS\Resources\Themes\Royale.theme

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableRegistryTools"=0 (0x0)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [12/20/2006 12:55 PM 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 02/27/2007 11:39 AM 282624 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"appinit_dlls"=C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{361ac05d-0e0d-11da-9aa9-806d6172696f}]
AutoRun\command- E:\setup.exe

*Newly Created Service* - COMHOST



-- End of Deckard's System Scanner: finished at 2008-02-13 13:03:31 ------------




Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Professional (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel® Pentium® 4 CPU 3.00GHz
CPU 1: Intel® Pentium® 4 CPU 3.00GHz
Percentage of Memory in Use: 64%
Physical Memory (total/avail): 1022.07 MiB / 361.62 MiB
Pagefile Memory (total/avail): 2459.25 MiB / 1829.8 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1922.72 MiB

A: is Removable (No Media)
C: is Fixed (NTFS) - 144.02 GiB total, 100.64 GiB free.
D: is CDROM (No Media)
E: is CDROM (No Media)

\\.\PHYSICALDRIVE0 - ST3160828AS - 149.01 GiB - 3 partitions
\PARTITION0 - Unknown - 54.88 MiB
\PARTITION1 (bootable) - Installable File System - 144.02 GiB - C:
\PARTITION2 - Unknown - 4.93 GiB



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is disabled.

FirstRunDisabled is set.

FW: Norton Internet Worm Protection v2006 (Symantec) Disabled
FW: Norton Internet Security 2006 v2006 (Symantec Corporation)
AV: Norton Internet Security 2006 v2006 (Symantec Corporation)

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:America Online 9.0"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:America Online 9.0"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\Common Files\\AOL\\1168380583\\ee\\aolsoftware.exe"="C:\\Program Files\\Common Files\\AOL\\1168380583\\ee\\aolsoftware.exe:*:Enabled:AOL Services"
"C:\\Program Files\\utorrent\\utorrent.exe"="C:\\Program Files\\utorrent\\utorrent.exe:*:Enabled:µTorrent"
"C:\\Documents and Settings\\Jill\\My Documents\\My Music\\utorrent.exe"="C:\\Documents and Settings\\Jill\\My Documents\\My Music\\utorrent.exe:*:Enabled:µTorrent"
"C:\\Program Files\\AOL 9.02\\waol.exe"="C:\\Program Files\\AOL 9.02\\waol.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\TopSpeed\\3.0\\aoltpsd3.exe"="C:\\Program Files\\Common Files\\AOL\\TopSpeed\\3.0\\aoltpsd3.exe:*:Enabled:AOL TopSpeed"
"C:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe"="C:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe:*:Enabled:AOL System Information"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Jill\Application Data
CLASSPATH=.;C:\Program Files\Java\jre1.5.0_10\lib\ext\QTJava.zip
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=RUPERT
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Jill
LOGONSERVER=\\RUPERT
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI Control Panel;C:\Program Files\QuickTime\QTSystem\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0403
ProgramFiles=C:\Program Files
PROMPT=$P$G
QTJAVA=C:\Program Files\Java\jre1.5.0_10\lib\ext\QTJava.zip
SESSIONNAME=Console
SonicCentral=C:\Program Files\Common Files\Sonic Shared\Sonic Central\
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\Jill\LOCALS~1\Temp
TMP=C:\DOCUME~1\Jill\LOCALS~1\Temp
USERDOMAIN=RUPERT
USERNAME=Jill
USERPROFILE=C:\Documents and Settings\Jill
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

Jill (admin)
Jeri (admin)
John (admin)
Jesse (admin)
Administrator (admin)


-- Add/Remove Programs ---------------------------------------------------------

--> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {075473F5-846A-448B-BCB3-104AA1760205}
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {1206EF92-2E83-4859-ACCB-2048C3CB7DA6}
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {AB708C9B-97C8-4AC9-899B-DBF226AC9382}
--> C:\WINDOWS\system32\\MSIEXEC.EXE /x {B12665F4-4E93-4AB4-B7FC-37053B524629}
--> MsiExec.exe /I{403EF592-953B-4794-BCEF-ECAB835C2095}
--> MsiExec.exe /I{F543B12A-13F5-487E-9314-F7D25E1BBE3E}
--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
924PLC32 --> MsiExec.exe /I{94721EA3-7EA6-43EA-B99C-A5D0E3C66240}
ABBYY FineReader 6.0 Sprint --> MsiExec.exe /I{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}
Ad-Aware SE Personal --> C:\PROGRA~1\Lavasoft\AD-AWA~1\UNWISE.EXE C:\PROGRA~1\Lavasoft\AD-AWA~1\INSTALL.LOG
Adobe Acrobat - Reader 6.0.2 Update --> MsiExec.exe /I{AC76BA86-0000-0000-0000-6028747ADE01}
Adobe Acrobat and Reader 6.0.3 Update --> MsiExec.exe /I{AC76BA86-0000-7EC8-7489-000000000603}
Adobe Acrobat and Reader 6.0.4 Update --> MsiExec.exe /I{AC76BA86-0000-7EC8-7489-000000000604}
Adobe Acrobat and Reader 6.0.5 Update --> MsiExec.exe /I{AC76BA86-0000-7EC8-7489-000000000605}
Adobe Acrobat Elements 6.0 --> MsiExec.exe /I{E5E6E687-1033-BA7E-6000-000000000001}
Adobe Flash Player 9 ActiveX --> C:\WINDOWS\system32\Macromed\Flash\FlashUtil9b.exe -uninstallDelete
Adobe Flash Player ActiveX --> C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Photoshop 6.0 --> C:\WINDOWS\ISUNINST.EXE -f"C:\Program Files\Adobe\Photoshop 6.0\Uninst.isu" -c"C:\Program Files\Adobe\Photoshop 6.0\Uninst.dll"
Adobe Photoshop CS --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{EFB21DE7-8C19-4A88-BB28-A766E16493BC}\setup.exe" -l0x9
Adobe Reader 6.0.1 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A00000000001}
Adobe Reader 7.0 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A70000000000}
Adobe Reader 7.0.9 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A70900000002}
Adobe Shockwave Player --> C:\WINDOWS\system32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Macromed\SHOCKW~1\Install.log
Adobe SVG Viewer --> C:\WINDOWS\IsUninst.exe -f"C:\WINDOWS\System32\Adobe\SVG Viewer\Uninst.isu"
AIM 6 --> C:\Program Files\AIM6\uninst.exe
AOL Coach Version 1.0(Build:20040229.1 en) --> C:\Program Files\Common Files\aolshare\Coach\AolCInUn.exe
AOL Uninstaller (Choose which Products to Remove) --> C:\Program Files\Common Files\AOL\uninstaller.exe
AOLIcon --> MsiExec.exe /I{62BD0AE0-4EB1-4BBB-8F43-B6400C8FEB2C}
Apple Software Update --> MsiExec.exe /I{B74F042E-E1B9-4A5B-8D46-387BB172F0A4}
ATI Control Panel --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{0BEDBD4E-2D34-47B5-9973-57E62B29307C}\setup.exe"
ATI Display Driver --> rundll32 C:\WINDOWS\system32\atiiiexx.dll,[email protected] -force_restart -flags:0x2010001 -inf_class:DISPLAY -clean
AudibleManager --> C:\Program Files\Audible\Bin\Upgrade.exe /Uninstall
AVG Anti-Spyware 7.5 --> C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Uninstall.exe
Banctec Service Agreement --> MsiExec.exe /X{4B9F45E8-E3CE-40B4-9463-80A9B3481DEF}
CafeGrabber 1.2 --> "C:\Program Files\CafeGrabber\unins000.exe"
Canon Camera Access Library --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{901F8ED7-13E8-43EF-B738-2FE89B0588EB} /l1033
Canon Camera Support Core Library --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{A1D0D14A-B776-4907-BC00-5149F2298086} /l1033
Canon Camera Window DC_DV 5 for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{A2EB8F2E-6D9B-4F8B-96EB-F976D33F416F}
Canon Camera Window DC_DV 6 for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{50E25180-3BDC-4B6D-80A2-3F1F0C9CF39D}
Canon Camera Window DSLR 5 for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{0A146245-DB79-4197-BF5D-FE1A699A2CC7}
Canon Camera Window MC 6 for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{6C3A75A6-9A90-44A3-A703-82AC1EA6A85D}
Canon iP4300 --> "C:\WINDOWS\system32\CanonIJ Uninstaller Information\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_iP4300\DelDrv.exe" /U:{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_iP4300 /L0x0009
Canon iP4300 User Registration --> C:\Program Files\Canon\IJEREG\iP4300\UNINST.EXE
Canon MovieEdit Task for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{4DBBF091-FACD-422C-B43C-786335BD5398}
Canon My Printer --> C:\Program Files\Canon\MyPrinter\uninst.exe uninst.ini
Canon PhotoRecord --> MsiExec.exe /X{BBBC2B89-E193-4348-A83C-C8DD8210A4AC}
Canon RAW Image Task for ZoomBrowser EX --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{BAA43DA2-B6C5-46EC-B163-0E8EEAF975A4}
Canon Setup Utility 2.3 --> "C:\Program Files\Canon\Canon Setup Utility 2.3\Maint.exe" /Uninstall C:\Program Files\Canon\Canon Setup Utility 2.3\uninst.ini
Canon Utilities Easy-PhotoPrint --> C:\Program Files\Canon\Easy-PhotoPrint\uninst.exe uninst.ini
Canon Utilities PhotoStitch 3.1 --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{874E44F3-B9A7-4AA1-B4BA-83E5684ED9C6}
Canon ZoomBrowser EX (E) --> MsiExec.exe /X{C1D76D7A-F3BB-47EA-A746-5B1E2FFC1DF2}
CC_ccProxyExt --> MsiExec.exe /I{2EBF25F1-F8A2-40EA-92BE-931C142A44E2}
ccCommon --> MsiExec.exe /I{1248C09A-BD6B-47F5-BF3F-CD2B700D9FCB}
ccPxyCore --> MsiExec.exe /I{30738666-9805-4926-A78F-91DA33B6C437}
Comcast High-Speed Internet Install Wizard --> C:\Program Files\support.com\uninstall\chsi_uninstaller.exe
Compatibility Pack for the 2007 Office system --> MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
Corel Paint Shop Pro X --> MsiExec.exe /I{1A15507A-8551-4626-915D-3D5FA095CC1B}
Corel Photo Album 6 --> MsiExec.exe /X{8A9B8148-DDD7-448F-BD6C-358386D32354}
DAZzle --> C:\PROGRA~1\ENVELO~1\DAZzle\UNWISE32.EXE C:\PROGRA~1\ENVELO~1\DAZzle\INSTALL.LOG
Dell Digital Jukebox Driver --> C:\Program Files\Dell\Digital Jukebox Drivers\DrvUnins.exe /s
Dell Driver Reset Tool --> MsiExec.exe /I{5905F42D-3F5F-4916-ADA6-94A3646AEE76}
Dell Game Console --> "C:\Program Files\WildTangent\Apps\Dell Game Console\Uninstall.exe"
Dell Support Center --> MsiExec.exe /X{E3BFEE55-39E2-4BE0-B966-89FE583822C1}
DellSupport --> MsiExec.exe /X{7EFA5E6F-74F7-4AFB-8AEA-AA790BD3A76D}
Digital Content Portal --> MsiExec.exe /I{6D5FCA42-1486-4E32-AFE8-1B7E2AA59D33}
Diner Dash --> "C:\Program Files\WildTangent\Apps\GameChannel\Games\6293BC00-4EB8-4C65-8548-53E2FC3BF937\Uninstall.exe"
EarthLink setup files --> MsiExec.exe /X{728278A1-0BB7-45E4-AC5E-91D7C0FD1EDE}
Easy-WebPrint --> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Canon\Easy-WebPrint\Uninst.isu"
EducateU --> MsiExec.exe /I{A683A2C0-821C-486F-858C-FA634DB5E864}
ELIcon --> MsiExec.exe /I{4667B940-BB01-428B-986E-A0CC46497BF7}
ESPNMotion --> C:\PROGRA~1\ESPNMO~1\UNWISE.EXE /u C:\PROGRA~1\ESPNMO~1\INSTALL.LOG
FTP Explorer --> C:\Program Files\FTP Explorer\ftpx.exe /uninstall
GdiplusUpgrade --> MsiExec.exe /I{5421155F-B033-49DB-9B33-8F80F233D4D5}
GemMaster Mystic --> "C:\Program Files\GemMaster\uninstallgemmaster.exe"
Get High Speed Internet! --> MsiExec.exe /I{7A3F0566-5E05-4919-9C98-456F6B5CF831}
Google AFE --> regsvr32 /u /s "c:\Program Files\GoogleAFE\GoogleAE.dll"
Google Desktop --> C:\Program Files\Google\Google Desktop Search\GoogleDesktopSetup.exe -uninstall
Google Earth --> MsiExec.exe /I{407B9B5C-DAC5-4F44-A756-B57CAB4E6A8B}
High Definition Audio Driver Package - KB835221 --> C:\WINDOWS\$NtUninstallKB835221WXP$\spuninst\spuninst.exe
HijackThis 2.0.2 --> "C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Hotfix for Windows Media Format 11 SDK (KB929399) --> "C:\WINDOWS\$NtUninstallKB929399$\spuninst\spuninst.exe"
HP Extended Capabilities 4.7 --> C:\Program Files\HP\Digital Imaging\ExtCapUninstall\hpzscr01.exe -datfile hpqhsc01.dat
HP Image Zone 4.7 --> C:\Program Files\HP\Digital Imaging\uninstall\hpzscr01.exe -datfile hpqscr01.dat
HP PSC & OfficeJet 4.7 --> "C:\Program Files\HP\Digital Imaging\{342C7C88-D335-4bc2-8CF1-281857629CE2}\setup\hpzscr01.exe" -datfile hposcr05.dat
HP Software Update --> MsiExec.exe /X{15EE79F4-4ED1-4267-9B0F-351009325D7D}
HP Update --> MsiExec.exe /X{8C6027FD-53DC-446D-BB75-CACD7028A134}
Instant Cafe Feeder --> MsiExec.exe /I{F399E098-B594-4E33-9AE7-A6E1C2F3EEA9}
Intel® 537EP V9x DF PCI Modem --> rundll32 IntelCci.dll,iSMUninstallation "Intel® 537EP V9x DF PCI Modem"
Intel® Graphics Media Accelerator Driver --> RUNDLL32.EXE C:\WINDOWS\system32\ialmrem.dll,UninstallW2KIGfx2ID PCI\VEN_8086&DEV_2776 PCI\VEN_8086&DEV_2772
Intel® PRO Network Connections Drivers --> Prounstl.exe
Intel® PROSet for Wired Connections --> MsiExec.exe /I{83F793B5-8BBF-42FD-A8A6-868CB3E2AAEA}
iTunes --> MsiExec.exe /I{446DBFFA-4088-48E3-8932-74316BA4CAE4}
J2SE Runtime Environment 5.0 Update 10 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150100}
J2SE Runtime Environment 5.0 Update 11 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150110}
J2SE Runtime Environment 5.0 Update 3 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150030}
Jasc Paint Shop Photo Album 5 --> MsiExec.exe /I{4192EAC0-6B36-4723-B216-D0E86E7757AC}
Jasc Paint Shop Pro Studio, Dell Editon --> MsiExec.exe /I{78C496B9-5A6B-4692-8C2E-AFFFC34E4961}
Java 2 Runtime Environment, SE v1.4.2_03 --> MsiExec.exe /I{7148F0A8-6813-11D6-A77B-00B0D0142030}
Java™ 6 Update 2 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160020}
Java™ 6 Update 3 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160030}
Java™ SE Runtime Environment 6 Update 1 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160010}
Keynote Connector --> C:\WINDOWS\DOWNLO~1\CONNEC~1.EXE /Uninstall
Learn2 Player (Uninstall Only) --> C:\Program Files\Learn2.com\StRunner\stuninst.exe
LimeWire 4.12.6 --> "C:\Program Files\LimeWire\uninstall.exe"
Linksys EasyLink Advisor 1.5 (1044) --> rundll32 C:\PROGRA~1\LINKSY~1\AUInst.dll,ExUninstall
LiveUpdate 3.0 (Symantec Corporation) --> "C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
LiveUpdate Notice (Symantec Corporation) --> MsiExec.exe /X{DBA4DB9D-EE51-4944-A419-98AB1F1249C8}
Macromedia Flash Player --> MsiExec.exe /X{0456ebd7-5f67-4ab6-852e-63781e3f389c}
Microsoft Compression Client Pack 1.0 for Windows XP --> "C:\WINDOWS\$NtUninstallMSCompPackV1$\spuninst\spuninst.exe"
Microsoft Office Basic Edition 2003 --> MsiExec.exe /I{91130409-6000-11D3-8CFE-0150048383C9}
Microsoft Plus! Digital Media Edition Installer --> MsiExec.exe /X{6E45BA47-383C-4C1E-8ED0-0D4845C293D7}
Microsoft Plus! Photo Story 2 LE --> MsiExec.exe /X{0EB5D9B7-8E6C-4A9E-B74F-16B7EE89A67B}
Microsoft User-Mode Driver Framework Feature Pack 1.0 --> "C:\WINDOWS\$NtUninstallWudf01000$\spuninst\spuninst.exe"
Microsoft Visual C++ 2005 Redistributable --> MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
Modem Event Monitor --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{7A0EFAFB-AC4B-4B88-8C6B-6731BE88DB68}\setup.exe" -l0x9
Modem Helper --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{7F142D56-3326-11D5-B229-002078017FBF}\setup.exe" -l0x9 ControlPanel
Modem On Hold --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{3F92ABBB-6BBF-11D5-B229-002078017FBF}\setup.exe" -l0x9 ControlPanelAnyText
Move Networks Player for Internet Explorer --> "C:\Documents and Settings\Jill\Application Data\Move Networks\ie_bin\unins000.exe"
Mozilla Firefox (2.0.0.12) --> C:\Program Files\Mozilla Firefox\uninstall\helper.exe
Mozilla Thunderbird (2.0.0.9) --> C:\Program Files\Mozilla Thunderbird\uninstall\helper.exe
MSRedist --> MsiExec.exe /I{B7C61755-DB48-4003-948F-3D34DB8EAF69}
NetZeroInstallers --> MsiExec.exe /X{352310C3-E46B-42D3-8F32-54721FDD72D9}
Norton AntiSpam --> MsiExec.exe /I{3B29A786-5803-4E9E-9B58-3014A5B4E519}
Norton AntiSpam --> MsiExec.exe /I{5677563D-0CB1-485F-9E18-C5025306BB3F}
Norton AntiVirus 2006 --> MsiExec.exe /X{C6F5B6CF-609C-428E-876F-CA83176C021B}
Norton Internet Security --> MsiExec.exe /I{12E2B9E9-05B1-407d-B0FD-B5F350535125}
Norton Internet Security --> MsiExec.exe /I{3672B097-EA69-4bfe-B92F-29AE6D9D2B34}
Norton Internet Security --> MsiExec.exe /I{449F3A9E-9903-4a0d-A209-08030D45A935}
Norton Internet Security --> MsiExec.exe /I{48185814-A224-447a-81DA-71BD20580E1B}
Norton Internet Security --> MsiExec.exe /I{A93C9E60-29B6-49da-BA21-F70AC6AADE20}
Norton Internet Security --> MsiExec.exe /I{E3EFA461-EB83-4C3B-9C47-2C1D58A01555}
Norton Internet Security --> MsiExec.exe /I{E5EE9939-259F-4DE2-8023-5C49E16A4F43}
Norton Internet Security --> MsiExec.exe /I{FFB4DD53-28B7-4981-BFF0-9BD801F61095}
Norton Internet Security 2006 (Symantec Corporation) --> "C:\Program Files\Common Files\Symantec Shared\SymSetup\{A93C9E60-29B6-49da-BA21-F70AC6AADE20}.exe" /X
Norton Protection Center --> MsiExec.exe /I{82A5BF38-8461-4A5C-B2C9-24F5256D92A6}
Norton WMI Update --> MsiExec.exe /X{E85FA9A1-C241-4698-893B-DD99509B8DB0}
Norton WMI Update --> MsiExec.exe /X{F64306A5-4C32-41bb-B153-53986527FAB4}
Otto --> "C:\Program Files\EnglishOtto\uninstallotto.exe"
Panda ActiveScan --> C:\WINDOWS\system32\ASUninst.exe Panda ActiveScan
PC Inspector smart recovery --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{C9A87D86-FDFD-418B-BF96-EF09320973B3}\Setup.exe" -l0x9
Polar Bowler --> "C:\Program Files\WildTangent\Apps\GameChannel\Games\26D2C2C3-CF14-4ED7-B1FC-0BE64AFBA3B3\Uninstall.exe"
PopCap ActiveX Control --> C:\Program Files\PopCap Games\PopCap ActiveX Control\Uninstall.exe
PowerDVD 5.5 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\setup.exe" -uninstall
QuickBooks Simple Start Special Edition --> msiexec.exe /I {F543B12A-13F5-487E-9314-F7D25E1BBE3E} UNIQUE_NAME="atomlimited" QBFULLNAME="QuickBooks Simple Start Special Edition" ADDREMOVE=1
QuickTime --> MsiExec.exe /I{50D8FFDD-90CD-4859-841F-AA1961C7767A}
RealPlayer --> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
SanDisk TransferMate --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{601C6E14-DF1E-4113-A8C8-F9DB90CB0D88}\Setup.exe" -l0x9
Secure Game Player --> C:\Program Files\SkillJam Technologies\Secure Player\Uninstall.exe
Security Update for CAPICOM (KB931906) --> MsiExec.exe /I{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}
Security Update for CAPICOM (KB931906) --> MsiExec.exe /X{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}
Sonic DLA --> MsiExec.exe /I{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}
Sonic Encoders --> MsiExec.exe /I{9941F0AA-B903-4AF4-A055-83A9815CC011}
Sonic MyDVD LE --> MsiExec.exe /I{21657574-BD54-48A2-9450-EB03B2C7FC29}
Sonic RecordNow Audio --> MsiExec.exe /I{AB708C9B-97C8-4AC9-899B-DBF226AC9382}
Sonic RecordNow Copy --> MsiExec.exe /I{B12665F4-4E93-4AB4-B7FC-37053B524629}
Sonic RecordNow Data --> MsiExec.exe /I{075473F5-846A-448B-BCB3-104AA1760205}
Sonic Update Manager --> MsiExec.exe /I{30465B6C-B53F-49A1-9EBA-A3F187AD502E}
SPBBC --> MsiExec.exe /I{77772678-817F-4401-9301-ED1D01A8DA56}
Spybot - Search & Destroy 1.4 --> "C:\Program Files\Spybot - Search & Destroy\unins000.exe"
SUPERAntiSpyware Free Edition --> MsiExec.exe /X{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}
Symantec KB-DocID:2003093015493306 --> MsiExec.exe /I{08C5815C-2C6E-44f8-8748-0E61BC9AFB68}
Update Rollup 2 for Windows XP Media Center Edition 2005 --> C:\WINDOWS\$NtUninstallKB900325$\spuninst\spuninst.exe
Viewpoint Media Player --> C:\Program Files\Viewpoint\Viewpoint Experience Technology\mtsAxInstaller.exe /u
WebCyberCoach 3.2 Dell --> "C:\Program Files\WebCyberCoach\b_Dell\WCC_Wipe.exe" "WebCyberCoach ext\wtrb" /inf "engine.inf,RealUninstallSection,,4" /infcfg "enginecf.inf,RealUninstallSection,,4"
WebIQ Technology Engine --> C:\WINDOWS\system32\WebIQEngineSetup.exe u
Winamp (remove only) --> "C:\Program Files\Winamp\UninstWA.exe"
Windows Media Format 11 runtime --> "C:\WINDOWS\$NtUninstallWMFDist11$\spuninst\spuninst.exe"
Windows XP Media Center Edition 2005 KB908246 --> "C:\WINDOWS\$NtUninstallKB908246$\spuninst\spuninst.exe"
Windows XP Media Center Edition 2005 KB925766 --> "C:\WINDOWS\$NtUninstallKB925766$\spuninst\spuninst.exe"
Xvid 1.1.2 final uninstall --> "C:\Program Files\Vid\unins000.exe"


-- Application Event Log -------------------------------------------------------

Event Record #/Type89080 / Warning
Event Submitted/Written: 02/13/2008 00:00:55 PM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{17293791-C82E-476C-9997-9A0FF234A19B}', feature 'RedboxInstall' failed during request for component '{95394311-3EA8-40D2-8073-B8286463D2B0}'

Event Record #/Type89079 / Warning
Event Submitted/Written: 02/13/2008 00:00:55 PM
Event ID/Source: 1004 / MsiInstaller
Event Description:
Detection of product '{17293791-C82E-476C-9997-9A0FF234A19B}', feature 'RedboxInstall', component '{DBB25C86-C1BE-455C-897C-CE683F300BD8}' failed. The resource 'C:\Program Files\HP\HP Software Update\hpwuSchd2.exe' does not exist.

Event Record #/Type89077 / Warning
Event Submitted/Written: 02/13/2008 00:00:53 PM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{17293791-C82E-476C-9997-9A0FF234A19B}', feature 'RedboxInstall' failed during request for component '{95394311-3EA8-40D2-8073-B8286463D2B0}'

Event Record #/Type89076 / Warning
Event Submitted/Written: 02/13/2008 00:00:53 PM
Event ID/Source: 1004 / MsiInstaller
Event Description:
Detection of product '{17293791-C82E-476C-9997-9A0FF234A19B}', feature 'RedboxInstall', component '{DBB25C86-C1BE-455C-897C-CE683F300BD8}' failed. The resource 'C:\Program Files\HP\HP Software Update\hpwuSchd2.exe' does not exist.

Event Record #/Type89074 / Warning
Event Submitted/Written: 02/13/2008 00:00:52 PM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{17293791-C82E-476C-9997-9A0FF234A19B}', feature 'RedboxInstall' failed during request for component '{95394311-3EA8-40D2-8073-B8286463D2B0}'



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type244839 / Error
Event Submitted/Written: 02/10/2008 08:23:59 PM
Event ID/Source: 10010 / DCOM
Event Description:
The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

Event Record #/Type244580 / Error
Event Submitted/Written: 02/09/2008 08:26:09 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type244579 / Error
Event Submitted/Written: 02/09/2008 08:26:06 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type244578 / Error
Event Submitted/Written: 02/09/2008 08:26:03 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type244577 / Error
Event Submitted/Written: 02/09/2008 08:26:00 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.



-- End of Deckard's System Scanner: finished at 2008-02-13 13:03:31 ------------




Malwarebytes' Anti-Malware Scan:

Malwarebytes' Anti-Malware 1.03
Database version: 353

Scan type: Quick Scan
Objects scanned: 31417
Time elapsed: 5 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\toolbar.tb (Confirmed.Malware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\toolbar.tb.1 (Confirmed.Malware) -> Quarantined and deleted successfully.

Registry Values Infecte
  • 0

#4
JillCB

JillCB

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The end of the anti-malware scan got cut off. Here's the whole thing:

Malwarebytes' Anti-Malware Scan:

Malwarebytes' Anti-Malware 1.03
Database version: 353

Scan type: Quick Scan
Objects scanned: 31417
Time elapsed: 5 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\toolbar.tb (Confirmed.Malware) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\toolbar.tb.1 (Confirmed.Malware) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
  • 0

#5
Rorschach112

Rorschach112

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How is your PC running ? Any problems ?
  • 0

#6
JillCB

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The same -- it's functional, but it's slow at startup, and it "thinks" a lot more than before all this started. Windows Installer still pops up 4-6 times at startup and tries to install HP Product Assistant, which is already installed. I don't know if that issue's connected, but it started right when Norton found the trojan. I can prevent it by going into msconfig, but I didn't want to treat the symptom without investigating the underlying cause.

Does the system look safe to use?
  • 0

#7
Rorschach112

Rorschach112

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Yes it is perfectly safe to use, clean as a whistle.

Few things to do

You now need to update your Java and remove your older versions.

Please follow these steps to remove older version Java components.

* Click Start > Control Panel.
* Click Add/Remove Programs.
* Check any item with Java Runtime Environment (JRE) in the name.
* Click the Remove or Change/Remove button.

Download the latest version of Java Runtime Environment (JRE), and install it to your computer from
here



Your using an old version of Adobe Acrobat Reader, this can leave your pc open to vulnerabilities, you can update it here :
http://www.adobe.com.../readstep2.html



Now we need to create a new System Restore point.

Click Start Menu > Run > type (or copy and paste)

%SystemRoot%\System32\restore\rstrui.exe

Press OK. Choose Create a Restore Point then click Next. Name it and click Create, when the confirmation screen shows the restore point has been created click Close.

Next goto Start Menu > Run > type

cleanmgr

Click OK, Disk Cleanup will open and start calculating the amount of space that can be freed, Once thats finished it will open the Disk Cleanup options screen, click the More Options tab then click Clean up on the system restore area and choose Yes at the confirmation window which will remove all the restore points except the one we just created.

To close Disk Cleanup and remove the Temporary Internet Files detected in the initial scan click OK then choose Yes on the confirmation window.



Below I have included a number of recommendations for how to protect your computer against malware infections.

* Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.

* To reduce re-infection for malware in the future, I strongly recommend installing these free programs:
SpywareBlaster protects against bad ActiveX
IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all
Have a look at this tutorial for IE-Spyad here

* SpywareGuard offers realtime protection from spyware installation attempts.

Make Internet Explorer more secure
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

* MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

* Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
Here

* Take a good look at the following suggestions for malware prevention by reading Tony Klein’s article 'How Did I Get Infected In The First Place'
Here

Thank you for your patience, and performing all of the procedures requested.
  • 0

#8
JillCB

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Whew, thank you! I'm in the process of installing your recommended updates, and the Adobe Reader update won't install. I'm getting an alert from Adobe Reader 8.1.2 Installer Information:

"Error 1406. Could not write value to key \Software\Classes\TypeLib\{a loooong number I can type out if you need it}. Verify that you have sufficient access to that key, or contact your support personnel."

Is that a big deal?
  • 0

#9
Rorschach112

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No that's not a big deal

I've seen this problem before, not sure how you fix it. Don't worry if you can't update Adobe though


Let me know how the rest of the tasks go
  • 0

#10
JillCB

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I think I've finished everything aside from the Adobe update. I do use Firefox when I think of it -- old IE habits just die hard. :) Should I go ahead and use msconfig to disable the HP program Windows keeps trying to reinstall?
  • 0

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#11
Rorschach112

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Yes use MSConfig for that entry, should stop it returning

Let me know if you have any more questions
  • 0

#12
JillCB

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Just when I thought it was safe to go back in the water... Tonight Norton updated and wanted to run a full scan. It found Trojan.Advatrix in the program file for something called WinBudget. According to Norton, the trojan's been fully resolved. Should I get rid of this WinBudget thing entirely? What's the best way to do that? The properties for the WinBudget folder say it was created Jan 28, which is when I had the original bunch of computer issues.
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#13
Rorschach112

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Yes delete this folder

C:\Program Files\WinBudget


Let me know how your PC is running after that
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#14
JillCB

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Everything's running about the same, maybe a little faster. I ran all the scans again, just in case (paranoia!), and I didn't come up with any more trojans or anything other than the occasional tracking cookie. Should I be concerned by the fact that it took so many scans to find the trojan.advatrix?

One more thing -- I googled trojan.advatrix and read that it registers a matrix.dll (which I assume would live in the WinBudget folder?) as a Browser Helper Object. I did a search on my computer and found a Matrix.dll, but it's located at C:\Program Files\Dell Support Center\HWDiag\bin . Is that something different, or is it connected to the trojan?

(Sorry for the endless concerns. I've been babysitting my family's computers for a decade, and I've never had any of these problems pop up before. I'm still totally unnerved.)
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#15
Rorschach112

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Should I be concerned by the fact that it took so many scans to find the trojan.advatrix?

No need to be concerned.

Is that something different, or is it connected to the trojan?

Seems to be something different since your logs are clean, I would leave it alone.

Your logs are clean, any more questions ?
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