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XP Won't recognize my NIC on XP reinstallation


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#1
stacybeck

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Compaq presario 6000t
formated c: and reinstalled xp
everything ok but does not
recognize the nic card

I downloaded from Compaq an update
to the driver and installed but still nothing

When I go to the device manager...the Ethernet connection
is yellow indicating a problem but I don't know how else to
get this computer to recognize the NIC card.

Thanks for your help!!!

I explained all this in a previous post that was old but
the title didn't look like it would get any views
so I wanted to start new thread...hope that this is
ok
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#2
hfcg

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Hello, and welcome to Geeks To Go.

I downloaded from Compaq an update
to the driver and installed but still nothing

You may have downloaded the wrong driver.
Was this a zipped folder?
Try saving the download to your desktop
  • Make sure that this is not a zipped folder.
  • In Device manager right click on the NIC.
  • Select Properties.
  • Select Update driver
  • Select to Install from a specified location.
  • Browse to the folder on your desktop.

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#3
stacybeck

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I believe I downloaded the correct update for the driver...

it was sp24002 Realtek Network Interface Card
Hewlett-Packard

If you have one that you feel is a better choice you
can tell me or send it to me that would be great.

Anyway...the file was not zipped, but it was .exe and installed
as far as I can tell. I can not choose it from the desktop or the
disc it was burned to because it was a .exe file.

Thanks for your prompt reply I hope someone
can help me.
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#4
hfcg

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Since you have a yellow marking in device manager the driver was not installed.
You can try clicking on uninstall in the drop down window (when you right click in device manager) and then rebooting your computer.
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#5
hfcg

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Did you follow these directions
1. Download the driver update.
2. Double-click the icon for the update downloaded in step 1, and then click NEXT.
3. Accept the license terms and then click NEXT.
4. Click NEXT at the Setup window.
5. Click FINISH when the installation is complete?

Edited by hfcg, 10 February 2008 - 05:22 PM.

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#6
stacybeck

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ok...now that i have uninstalled the driver...at least
xp is recognizing the hardware...

I guess that that driver is not working.

do you have any suggestion where i can find the driver
to the Ethernet controller.

I have looked and looked but I keep comming up with sites
that want to charge me $$

HELP!!!! thanks
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#7
hfcg

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You should never have to pay for a driver.
I would like for you to look at your NIC and see exactly what make and model it is.
You can go directly to the manufactures web site and get the proper driver for it.
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#8
stacybeck

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i believe this was intergrated into the mother board...it does not appear to be a
sepatate card...the input on the back of the computer
is right there with the usb ports, video input and mouse etc...

how can I tell what it is?

Do I have to open the machine?
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#9
hfcg

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No,
Items in blue which are underlined are clickable to give more information about the process

Download and install Everest Home Edition

Run the programme, click + next to computer then summary

Look on the right for network card

Look at the manufacturer’s site for the suitable drivers for your Operating System


If you are unable to find them, please post the make and model here before you download anything

Please set a system restore point before you install anything
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#10
stacybeck

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Thanks so much for all of your help...I did finally get the correct driver from the
Compaq site.

I was then able to get online with a little manuvering.

Now my problem is that I don't have a valid product key for my xp professional
and therefore don't seem to be able to install Service pack 2....is there
any thing else I can use?

THANKS SO VERY MUCH FOR EVERYTHING!!!!!!!
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#11
Ztruker

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If you are using an illegal copy of XP Pro then the only way to resolve this is to buy a legal one.

If it is supposed to be a legal copy then call Microsoft and they may be able to help.
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#12
hfcg

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Yes, you can use a valid copy of Windows!
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#13
stacybeck

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Of course it's legal... it came with the computer! Each time I try to install the service pack 2 it tells me it has a problem with the
key validation...I guess I will contact Microsoft
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#14
Ztruker

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I've run into similar problems a few times and MS has always resolved it. Usually doesn't take long once you get to talk to a real person.
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#15
stacybeck

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Thanks! All resolved...
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