[Athena28]

Hi,

My google toolbar is gone. It's no longer greyed out but won't accept a check mark.

I went to the google help page and tried everything they suggested:

add-ons
view > toolbars
moved the toolbars around to ensure it wasn't hiding
uninstall (it won't)
reinstall over the existing one and then uninstall (it won't). When I click remove in the control panel > add/remove programs nothing happens
tried 'move on boot'

Any ideas?

Thanks


Win XP Pro
Version 2002
Service Pack 2
Intel [R]
Pentium [R]
4 CPU 2.40GHz
2.40 GHz, 480 MB of RAM
IE 7
Office 2007 Home and Student Version
Email - Microsoft Outlook Express 6
Quicken 2008 Deluxe
Quicken 2008 Home & Business
Spy Sweeper with Virus [no version supplied]
Trend Micro AntiVirus Version 16.05.1015

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Hello Athena28,

You could have a corrupt index.dat file that is causing the issue. This is a file used on your system to store URLs that you have visited. Please download and install CCleaner and perform the following steps:

• Close all windows
• Open CCleaner
• If you wish, you can click Analyze to see which temp files will be deleted from your system
• Click Run Cleaner
  (This will clean out all your temp files, as well as purge your index.dat file)
• If you receive a prompt letting you know the files will be permanently deleted, confirm and continue

Check now to see if the toolbar is available again.

Regards,

Ax

[Ax238]

Hello Athena28,

You could have a corrupt index.dat file that is causing the issue. This is a file used on your system to store URLs that you have visited. Please download and install CCleaner and perform the following steps:

• Close all windows
• Open CCleaner
• If you wish, you can click Analyze to see which temp files will be deleted from your system
• Click Run Cleaner
  (This will clean out all your temp files, as well as purge your index.dat file)
• If you receive a prompt letting you know the files will be permanently deleted, confirm and continue

Check now to see if the toolbar is available again.

Regards,

Ax