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error in scanner, code 4,0,0


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#1
tcrail

tcrail

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Canon 8400F was working fine with my desktop compaq presario pentium running XP and not connected at all to the internet nor any recent new installations or updates. Now when I click acquire (to initiate scanning) in PhotoStudio, I get the above error message with instruction to turn scanner off and read the manuel in Scan Gear CS. However the Scan Gear CS window only flashes and disappears and looking through the paperwork that came with the unit I find nothing pertaining to this issue. I tried shutting everything off and rebooting to no avail. Anyone have a fix?
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#2
pip22

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Try uninstalling everything related to the scanner (driver & scanner applications) then re-install driver and other canon applications you need.
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#3
tcrail

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I thought about doing that but came across the following "solution" after reading about someone elses scanner problem....I log on as a guest, open the program, turn on scanner and - wonder of wonders - it works! Right now I'll ride that horse until it quits, then try your suggestion. Thanks T C
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