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when i click the "close program" button on the lower right corner of the box, the box closes and then within a couple of seconds it opens again in the task bar and opens another window. while it runs my webpages freeze - i've had to reboot my computer numerous times when things freeze up.
i ran the atf cleaner and ran the super antispyware and copied the log. i was unable to run the panda activescan as it said that it could not run for vista yet. i did do a full scan with my trial copy of ca associates security center scan - this scan revealed no threats.
i would appreciate any help that you can give me as to how to proceed from here. i suspect that the chat session was hacked - but it seems almost unbelievable that a chat session with a security company could be hacked. i do not understand how this happened - and maybe its a simple problem to fix. but i cannot figure it out at all. thanks for your help.
here are my logs :
SUPERAntiSpyware Scan Log
Generated 02/13/2008 at 11:28 AM
Application Version : 3.6.1000
Core Rules Database Version : 3401
Trace Rules Database Version: 1393
Scan type : Complete Scan
Total Scan Time : 09:56:44
Memory items scanned : 732
Memory threats detected : 0
Registry items scanned : 6682
Registry threats detected : 0
File items scanned : 604172
File threats detected : 33
Adware.Tracking Cookie
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\dale@advertising[2].txt
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\dale@atdmt[1].txt
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\dale@doubleclick[1].txt
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\dale@imrworldwide[2].txt
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\dale@questionmarket[2].txt
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][3].txt
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\dale@specificclick[1].txt
C:\Users\dale\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\[email protected][1].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\dale@advertising[2].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\dale@atdmt[1].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\dale@doubleclick[1].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\dale@imrworldwide[2].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\[email protected][1].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\dale@questionmarket[2].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\[email protected][1].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\[email protected][3].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\dale@specificclick[1].txt
C:\Users\dale\Application Data\Microsoft\Windows\Cookies\Low\[email protected][1].txt
C:\Users\dale\Cookies\Low\[email protected][1].txt
C:\Users\dale\Cookies\Low\dale@advertising[2].txt
C:\Users\dale\Cookies\Low\dale@atdmt[1].txt
C:\Users\dale\Cookies\Low\dale@doubleclick[1].txt
C:\Users\dale\Cookies\Low\dale@imrworldwide[2].txt
C:\Users\dale\Cookies\Low\[email protected][1].txt
C:\Users\dale\Cookies\Low\dale@questionmarket[2].txt
C:\Users\dale\Cookies\Low\[email protected][1].txt
C:\Users\dale\Cookies\Low\[email protected][3].txt
C:\Users\dale\Cookies\Low\dale@specificclick[1].txt
C:\Users\dale\Cookies\Low\[email protected][1].txt
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:56:47 PM, on 2/13/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Windows\cfgmng32.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\cavrid.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-6.0.1.32\QOELoader.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
C:\Windows\system32\mdmcls32.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\WebsiteInspector\Light\CAGlobalLight.exe
C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\WebsiteInspector\Toolbar\CAGlobal.exe
C:\Windows\system32\WerFault.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: CA Toolbar Helper - {FBF2401B-7447-4727-BE5D-C19B2075CA84} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\WebsiteInspector\Toolbar\CallingIDIE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: CA Toolbar - {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\WebsiteInspector\Toolbar\CallingIDIE.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [dscactivate] C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [dvHighMem] C:\Windows\cfgmng32.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-6.0.1.32\QOELoader.exe"
O4 - HKLM\..\Run: [cafw] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl
O4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O13 - Gopher Prefix:
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
O23 - Service: WinSock Svchost Manager (WinSvchostManager) - Unknown owner - C:\Windows\System32\svcprs32.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
--
End of file - 10317 bytes
thanks again and please let me know if you need more information.
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