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cant install or run most programs


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#1
dmizz

dmizz

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Hi, my computer got infected yesterday with storage protector i have tried a few different spyware removal programs but none have helped the desktop pop ups are gone but my computer still doesn't work it wont let me use a system restore it wont let run most programs or install new ones it say my c drive is missing a dll or something but there is no more pop ups i think it is still infected any help would or advice would be much appreciated
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#2
kahdah

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Hello dmizz

Welcome to G2Go. :)
=====================
* Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Doubleclick on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\Hijack This.
  • Click on I agree
  • Then Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

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#3
dmizz

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the computer no longer boots and the recover console doesnt work either and the screen reads ntldr is missing i am using a different computer i was told that i need a recover disk what do you suggest do to repair this
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#4
kahdah

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Do you have a recovery disk or a reinstallation disk?
Because at this point you will need it to fix the issue you are having if it can be fixed at all.
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#5
dmizz

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i have ordered a recover disc from compaq do you think the computer maybe permentaly damaged
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#6
kahdah

kahdah

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No just maybe the Windows Installation.

You might be able to try a system recovery but you would want to do a Non destructive system recovery.
You should be able to do it like this.

At the boot up screen you should hit F10 until you see a system recovery option.
Follow the prompts there.
This will keep all of your files intact and repair the system installation.
See if that works.

If you have any questions just ask.
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#7
dmizz

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i got it working again thanks alot :)

Edited by dmizz, 19 February 2008 - 02:36 PM.

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#8
kahdah

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Do you still want me to check for malware ?
If so post the Hijackthis log please.
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