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Ready for HELP! Super Slow IE and Outlook


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#1
fatherdave

fatherdave

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Hello -

I ran the recommended programs and posted logs below, the HiJack This log is posted last. I am trying help my dad fix his computer and he told me he was infected with Trojan/virus. Ran the programs and found a few bugs, removed them, and, its a little better, but still REALLY SLOW - especially downloading anything. For example, the AVG file took almost 2 hours to download, and it is less than 20mb!!!


AVG LOG: No report. I clicked the "apply all actions," and then hit "reports," as instructed - it said there were "no reports." Though it did find several items and placed them in quaranteine.

SuperAntiSpy LOG:

SUPERAntiSpyware Scan Log
Generated 02/16/2008 at 10:22 PM

Application Version : 3.6.1000

Core Rules Database Version : 3404
Trace Rules Database Version: 1396

Scan type : Complete Scan
Total Scan Time : 01:32:51

Memory items scanned : 562
Memory threats detected : 0
Registry items scanned : 5609
Registry threats detected : 30
File items scanned : 46684
File threats detected : 2

Adware.HotBar/SpamBlockerUtility (Low Risk)
HKLM\Software\Classes\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}#AppID
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\Implemented Categories
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\Implemented Categories\{00021493-0000-0000-C000-000000000046}
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\InprocServer32
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\InprocServer32#ThreadingModel
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\Instance
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\Instance#CLSID
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\Instance\InitPropertyBag
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\Instance\InitPropertyBag#Url
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\ProgID
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\TypeLib
HKCR\CLSID\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}\VersionIndependentProgID
C:\PROGRAM FILES\HBTOOLS\BIN\4.8.0.0\HBTHOSTIE.DLL
HKU\S-1-5-21-436374069-2147188479-839522115-1004\Software\Microsoft\Internet Explorer\Explorer Bars\{66B90ADB-0BE3-40AE-8680-84A6F0577CA0}

Adware.HotBar/ShopperReports (Low Risk)
HKLM\Software\Classes\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}\Control
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}\Implemented Categories
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}\Implemented Categories\{00021494-0000-0000-C000-000000000046}
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}\InprocServer32
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}\InprocServer32#ThreadingModel
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}\ProgID
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}\Programmable
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}\TypeLib
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}\Version
HKCR\CLSID\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}\VersionIndependentProgID
C:\PROGRAM FILES\SHOPPERREPORTS\BIN\1.0.4.0\SHPRRPRT.DLL
HKU\S-1-5-21-436374069-2147188479-839522115-1004\Software\Microsoft\Internet Explorer\Explorer Bars\{A798E2B4-B6A0-4B96-8C53-8EC7A3B0895A}




Panda Activescan Log:


Incident Status Location

Spyware:spyware/virtumonde Not disinfected c:\windows\DPUSYS.INI
Virus:Trj/Downloader.PME Disinfected C:\Documents and Settings\DAN\Local Settings\Temp\CDASilentInstall0500.exe
Virus:Trj/Downloader.PME Disinfected C:\Documents and Settings\DAN\Application Data\Wildtangent\Cdacache\00\00\0E.DAT
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\DAD\Application Data\Mozilla\Profiles\DEFAULT\P025DT1F.SLT\COOKIES.TXT[.atwola.com/]


HIJACK THIS LOG:

Logfile of HijackThis v1.99.1
Scan saved at 8:43:36 AM, on 2/17/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Winamp\Winampa.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Creative\ShareDLL\MediaDet.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\KODAK\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - Unknown owner - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe



Thanks for looking, Regards,
Gary
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