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Error - Newer version of IE is required!


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#1
HighDesertLady

HighDesertLady

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I have searched all through the posted threads and cannot find anything related to my problem. If this is the wrong place to post this, please tell me and I will gladly post it in the proper area.

Up until last night, this computer ran fine & accessed the internet through MSN (Verizon DSL). This morning, when clicking on the MSN icon, a message pops up

"A newer version of Internet Explorer is required to run MSN than is installed on your computer"

Then goes on to say I should go to the Microsoft web site and download the newer version. Which I did. I uninstalled IE first, then reinstalled IE from the MS web site. I am still getting the same message upon clicking on the MSN icon.

I am able to access the internet through IE directly but I get this error

"Missing Microsoft Layer for Unicode (unicows.dll)" and then I click OK.

The message will pop up 3 - 4 times, I keep clicking OK, then my home page on IE will load and run normally.

I called Verizon DSL support, they put me on hold to MSN tech support. MSN rep said this is a major problem and not something they can fix over the phone. He suggested I uninstall then reinstall IE. Other than that, he says to get a computer tech to fix the computer. :tazz:

Any help or suggestions would be greatly appreciated!!
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#2
stallionsims

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hi,
see if this helps u.
download the version of unicows.exe from
http://www.microsoft...&DisplayLang=en

Continue with the installation.install it in C:\Program Files\Common Files\Crystal Decisions\2.0\bin

lemme know if it works!
-stallion.
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#3
splintax

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I uninstalled IE first, then reinstalled IE from the MS web site.

That's pretty impressive, I know of nobody else who has succeeded in uninstalling Internet Explorer :tazz: (it's an integrated component of Windows, you can't get rid of it...)

MSN rep said this is a major problem and not something they can fix over the phone. He suggested I uninstall then reinstall IE. Other than that, he says to get a computer tech to fix the computer.

That's BS - they shouldn't make you do that, assuming that he was suggesting you pay for the tech yourself. Most of us charge more than $50 an hour, so I think it's ridiculous that they get you to pay it yourself.

I would first demand a technician come over from MSN, and then disconnect from that ISP and find yourself a new one... but that's just me ;)

Tell us how downloading unicows.exe from stallion's link goes.
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#4
HighDesertLady

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Thank you for your reply.

However, I do not have a Crystal Decisons folder to download the unicows.exe into. I had read a thread on this subject where someone also said to download into Crystal Decisions. I checked under C:\Program Files\Common Files\ the folder is not there. Now what?

Regarding the uninstall of IE, I did not know that I would be unable to completely uninstall IE. At the suggestion of the MSN tech, I went to Microsoft.com support section and followed their instructions to uninstall IE and install an updated version (which I already had I believe) I guess I wasted my time there.

This is extremely frustrating. :tazz:
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#5
splintax

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However, I do not have a Crystal Decisons folder to download the unicows.exe into. I had read a thread on this subject where someone also said to download into Crystal Decisions. I checked under C:\Program Files\Common Files\ the folder is not there. Now what?

I suppose the file might be hidden... make sure you go to Tools > Options > View (tab) > Show hidden files and folders first...?
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#6
stallionsims

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I suppose the file might be hidden... make sure you go to Tools > Options > View (tab) > Show hidden files and folders first...?

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yea!you can try this as splintax says!or else try to install unicows under c:\progfiles\unicows and when it is installed try to move the unicows.dll into msn folder.
I am trying to install unicows in my pc and getting funny error messages.it requires 200000000000 blah blah KB of disk space to be installed in my ME machine!
Stuck with it now!
try your luck and post it here
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#7
HighDesertLady

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After trying each of the suggestions, I still have this same unicows.dll (Missing Microsoft Layer for Unicodes) error message when using IE. When clicking on the MSN icon that I was using to access the internet & email, I am prompted to upgrade my IE. My daughter uses this computer for school, so any help is greatly appreciated!

I wanted to post my Hijack This log in my original thread. If it's not the proper place, please let me know. I am so frustrated! Thanks for your help.

Logfile of HijackThis v1.99.1
Scan saved at 12:26:47 PM, on 5/4/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\MSGLOOP.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPCLIENT.EXE
C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPMON32.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\SYSTEM\LVCOMSX.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
C:\PROGRAM FILES\AWS\WEATHERBUG\WEATHER.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\HJT\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://kids.msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
F1 - win.ini: run=hpfsched
O2 - BHO: YBIOCtrl Class - {004A5840-FF59-11d2-B50D-0090271D3FD4} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.02.3000.1002\EN-XU\STMAIN.DLL
O2 - BHO: Starware - {CA356D79-679B-4b4c-8E49-5AF97014F4C1} - C:\PROGRAM FILES\STARWARE\BIN\STARWARE.DLL
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\VZBB.DLL
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O3 - Toolbar: Starware - {D49E9D35-254C-4c6a-9D17-95018D228FF5} - C:\PROGRAM FILES\STARWARE\BIN\STARWARE.DLL
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\VZBB.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\PROGRAM FILES\VERIZON ONLINE\VISUAL IP INSIGHT\IPMon32.exe"
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [msnappau] "c:\program files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [LVCOMSX] c:\windows\SYSTEM\LVCOMSX.EXE
O4 - HKLM\..\Run: [ICSDCLT] c:\windows\rundll32.exe c:\windows\SYSTEM\icsdclt.dll,ICSClient
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
O4 - HKLM\..\RunServices: [SSDPSRV] c:\windows\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKCU\..\Run: [Weather] C:\PROGRAM FILES\AWS\WEATHERBUG\WEATHER.EXE 1
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O9 - Extra button: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
O9 - Extra 'Tools' menuitem: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.wea...Transporter.cab?
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} (DigWebHelper Class) - http://photos.msn.co....cab?10,0,910,0
O16 - DPF: Multiline Slots by pogo - http://game6.pogo.co...s-ob-assets.cab
O16 - DPF: Poppit TM by pogo - http://game1.pogo.co...t-ob-assets.cab
O16 - DPF: Ali Baba Slots TM by pogo - http://game1.pogo.co...a-ob-assets.cab
O16 - DPF: World Class Solitaire by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-cent...bin/actxcab.cab
O16 - DPF: {D06A22B4-6087-4D3D-B7AF-82B113E9ABD4} (CPostLaunch Object) - http://www2.verizon....es/vzWebIns.CAB
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www2.verizon....es/vzWebIns.cab
O16 - DPF: {AC89FCD6-2706-4E8A-95C9-CD8945539061} (MsnInstaller Class) - http://www2.verizon....es/vzWebIns.CAB
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/.../GrooveAX27.cab
O16 - DPF: Harvest Mania by pogo - http://game1.pogo.co...t-ob-assets.cab
O16 - DPF: Jigsaw Detective by pogo - http://game1.pogo.co...w-ob-assets.cab
O16 - DPF: Squelchies by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.co...m-ob-assets.cab
O16 - DPF: Blackjack by pogo - http://game1.pogo.co...k-ob-assets.cab
O16 - DPF: Sweet Tooth TM by pogo - http://game1.pogo.co...h-ob-assets.cab
O16 - DPF: Pop Fu by pogo - http://game1.pogo.co...u-ob-assets.cab
O16 - DPF: Lottso by pogo - http://game1.pogo.co...o-ob-assets.cab
O16 - DPF: Tri-Peaks by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Jungle Gin by pogo - http://game1.pogo.co...n-ob-assets.cab
O16 - DPF: Canasta by pogo - http://game1.pogo.co...a-ob-assets.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensave.../sinstaller.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v6.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/z...s/heartbeat.cab
O16 - DPF: {3DA5D23B-EFE1-4181-ADB7-7D457567AACA} (TGOnlineCtrl Class) - http://zone.msn.com/...pandaonline.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec....sa/LSSupCtl.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....sa/SymAData.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
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