My mom has decided last semester to return to collge. She aquired an old Compaq (I'd guess 5 years old at least) from a coworker. There were no discs or anything that came with the system. We purchased Windows XP Home w/SP2 and a printer for her. I had the rest.
After slicking the machine and installing Windows, I updated Windows and added her PC to my Windows Onecare account for security.
About 3 months passed and she called me to complain that the machine wouldn't turn on. It kept rebooting and rebooting and rebooting. It was stuck in a loop. I told Windows not to restart on error and rebooted again. A .dll file was missing. I tried to repair with the recovery console, but I couldn't get it going again. I had to reinstall Windows. Then, after a month or two, the same thing happend. For a second time, I reinstalled Windows, updated Windows, restored her data from an external drive, etc.
About two weeks passed and she called to say that the computer told her that she didn't have a printer installed. She was trying to print a document from the web. The funny thing is that she had just printed something earlier in the day.
We don't live close to one another so I remoted into her machine via logmein. I called and had her drop the Printer Driver CD into the drive. I installed the driver, but it said the hardware wasn't funcioning properly. I discovered that the printspooler service wasn't running so I started it. I was going to reboot to test the printer but saw that she had Windows updates waiting to install so I did that during the shut down. Then, I turned the PC back on. I can't believe it, but we managed to get into that same loop where some random Windows file is missing or corrupt.
I'm going to her house this weekend....AGAIN....to have a look at this PC. Before I make that trip, can any of you think of anything that might be causing this problem?
I'm taking a Hard Drive in case her drive is bad. I'm going to run Checkdisk on her drive to confirm that's what the problem is. If it isn't the drive, I'm wondering if it's the updates.
Although, I uninstalled the last several installed updates and that didn't seem to fix the problem this time.
Any and all information will be greatly appreciated.