[xxleebeanxx]

I have tried everything everyone has told me to do so far and nothing has helped. I have a Compaq Presario with windows XP. I have tried to unplug everything, re-start the computer, I have tried the IP renew and nothing has worked. I have Comcast and they have been no help their tech gave up after 30 minutes. Any help would be greatly appreciated, and unfortunately I really don't know that much about computers.

Thanks again.

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Well Im sure we can get it solved for you.

Lets start with some basics. What are you trying to do?

What network setup do you have?

Tell us what is connected to what and how.

Now just from your title a 169.X.X.X address means your computer cannot find a DHCP server. Let me know if that makes sense.

[jaxisland]

Well Im sure we can get it solved for you.

Lets start with some basics. What are you trying to do?

What network setup do you have?

Tell us what is connected to what and how.

Now just from your title a 169.X.X.X address means your computer cannot find a DHCP server. Let me know if that makes sense.

[xxleebeanxx]

I am really sorry. I really have no knowledge when it comes to computers other then turning the thing on and getting online. And now I can't even get online. My internet (thru Comcast) stopped working yesterday. This has happened before, usually I can just go on my dial up account (aol) and stay online that way and kinda kick start my cable connection. I know everyone tells me this is silly but for some reason it works every time. Well this time it hasn't worked yet. So I've been searching online and everything that I have found I have tried.

I only have one computer so Comcast told me to un-plug the modem and re-boot the computer - Nothing happened. They say my modem is working fine and that it must be my computer. My computer is only a year old, and of course is just out of warranty.

I'm sorry that I can't give you the specifics on the computer or the network. All I know is that all the wires are connected and comcast is saying that the modem is functioning.

[jaxisland]

Ok so let me make sure I have this correct. You have a cable modem from comcast that is connected to your one PC with a network cable.

If the above is true, then follow these steps.
Power down your computer.
Unplug the power from the comcast modem.
Leave it unplugged for at least 2 mins or more
Plug power back into the modem.
Wait at least 5 mins.
Power on the computer.
Log in like normal (if you have to login)
Go to Start -> Run
Type "cmd" without the quotes and hit enter
In the black box that comes up type the next line without quotes:
"ipconfig/all >c:\ipconfig.txt"

When that completes go to My Computer -> double click C drive
double click the file named ipconfig.txt
Copy and paste the contents into another post.

[xxleebeanxx]

Windows IP Configuration



Host Name . . . . . . . . . . . . : vincent

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : NVIDIA nForce Networking Controller

Physical Address. . . . . . . . . : 00-17-31-BF-AE-EA

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Autoconfiguration IP Address. . . : 169.254.118.104

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :



PPP adapter The Internet (1):



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface

Physical Address. . . . . . . . . : 00-53-45-00-00-00

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 172.164.181.210

Subnet Mask . . . . . . . . . . . : 255.255.255.255

Default Gateway . . . . . . . . . : 172.164.181.210

DNS Servers . . . . . . . . . . . : 205.188.146.145

NetBIOS over Tcpip. . . . . . . . : Disabled

[jaxisland]

At this point you need to know what is suppose to be giving you an IP address. If you are connected directly into the comcast modem then it has to come from them. The address you have means it cannot contact a DHCP server. We could manually set your address, but again we would need to know from Comcast what to set it as for testing purposes.
You need to get on the phone with them and figure out why their device doesnt give you an IP address.