The problem I'm having is a failure to load Windows. The computer is not located here with me, I'm attempting to provide support to a co-worker in an out of town office so that makes the situation even more difficult. So for starters the computer boots to the Dell screen as it typically would and then when it goes to load windows instead of seeing the typical windows screen all she sees is a black screen. I began by having her look at the 4 lights on the back which are all lit up green in color (which the Dell site tells me everything should be functioning properly.) I tried to have her load in safe-mode and the computer refuses to load in safe mode as well. She entered the system setup (F12 from the dell start screen) and did the system test. She compiled the following list of errors:
Express Test
Error code: 0F00:136C
Extended Test
Error code: 2C00:021C (2 times)
Analog Sound Playback Test
Error code: 1B22:061B
Surround Sound Playback Test
Error code: 1B22:0F1B
Center/LFE Sound Playback Test
Error code: 1B22: 101B
Record + Playback Test
Error code: 1B22:071B
I've tried doing searches on some of these codes with no luck.
If anyone has any suggestions I'd appreciate the feedback but it appears to me that something is seriously wrong.
Computer Info:
Dimension 4600
Windows XP Pro v2002 SP2
Pentium 4 2.8
256mb RAM