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Desktop icons and Start up menu won't open


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#1
gunner_21

gunner_21

    New Member

  • Member
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Hello, I was hoping someone could help me troubleshoot my computer. The problem is none of the desktop icons will open up and neither will the start up menu. There are no applications running and the CPU is running under normal speeds 99% System Idle. This is very weird. Any suggestions?
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#2
Ltangelic

Ltangelic

    Angel Annihilator of Malware

  • Retired Staff
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Did you try cleaning your temporary files and doing a scan with anti-virus programs and anti-spyware programs?

If you haven't I would suggest that you do the above with ATF Cleaner, AVG Free anti-virus and Spybot Search and Destroy.

Good luck! :)

LT
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#3
Mike

Mike

    Malware Monger

  • Retired Staff
  • 2,745 posts
Hi there,
You may be having these problems due to malware having infected your computer, rather than doing what ltangelic has suggested follow the instructions that you will find HERE and if the situation persists post a Hijack This! log HERE to be analyzed by an expert.
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#4
Sarah Jane Smith

Sarah Jane Smith

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Edited out malware advice by a non-staff member
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#5
Mike

Mike

    Malware Monger

  • Retired Staff
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ONLY spyware experts on this forum are permitted to help others with possible malware issues, although its kind of you to take the time to write that post Sarah Jane.
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#6
Essexboy

Essexboy

    GeekU Moderator

  • GeekU Moderator
  • 69,964 posts
If I could remind everyone that due to the nature of the current malware bad advice could kill a machine dead. That is why we restrict all assistance in malware cases to the recognised experts.

Suerte is correct you do have a malware problem that needs to be treated by a qualified expert

Please read this thread before posting in the malware forum http://www.geekstogo...-Log-t2852.html

Thank you :)
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