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I have a malware problem [Resolved]


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#1
openmindedlogic

openmindedlogic

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I have discovered malware on my computer and want to remove it. So far I have done the downloaded and run the
ATF cleaner program, have scanned/removed with SuperAntiSpyware, and done most of a Panda PC Scan, which
still showed malware. I want to run HiJackThis, but I have a problem...
I used to have Norton AntiVirus installed and running on my computer. I believe that I 'partially' deleted the Norton
AntiVirus a while back. Symantec Live Update still shows on my system, though I don't think its currently in use, and
Norton AntiVirus still shows on the Add/Remove programs list. Nothing happens when I click the 'change' or 'remove'
buttons on the Add/Remove menu.
Under C:\ProgramFiles\Norton Internet Security\Norton AntiVirus there is a file called "Quarantine" which is the only file
in the folder I name. It contains 123 GB!! of files. It is so large that WindowsExplorer gets 'stuck' when I try to open the
file. Not having the expertise, I have no idea what is in this file. Research online suggests that some of these files might
be important system files, that I wouldn't want to delete.
The problem is, the file is so large that every Scanning/Removing process I use takes hours to process this file. I
want to delete the file so that any anti malware programs I run can do their jobs faster, but I don't know if its safe.
I no longer have NortonAntiVirus on the compute [at least I can't find an .exe file for it or much else] so I have no way
of examining the individual files in "Quarantine" to delete the ones that are safe to delete. What can I do to safely
remove the files ? If I downloaded Norton AntiVirus again would it have access to this old "Quarantine" file ? Should I
just throw the whole thing in the recycle bin? Any help would be greatly appreciated.
Also I have the logs for the SuperAntiSpyware and the partial Panda Scan if you need them, but I don't think that will
help with my current problem.
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#2
kahdah

kahdah

    GeekU Teacher

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Hi openmindedlogic welcome to geekstogo :)

Files that are in quarantine are not system files they are malware.
If you no longer want Norton then I suggest that you use their product removal tool.
You can find it Here.

After that since you will have no Anti virus protection the first thing I will need you to do is to download this anti-virus program and install it.
This is free.
AVG free
=====================================================================
After that * Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Doubleclick on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\Hijack This.
  • Click on I agree
  • Then Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

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#3
openmindedlogic

openmindedlogic

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Thanks much Kadah.
I deleted the "Quarantine" file without any issues. I then downloaded, not AVG, but another one of this site's
recommended Anti-Virus programs, Avast!. I did a scan with avast and deleted all the files it found. Then I downloaded
HijackThis and did the Scan. Here is the log, If you can see anything that needs fixing, please let me know. Thanks
again:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:36:58 PM, on 2/20/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\AntiSpyInfo\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R3 - URLSearchHook: (no name) - - (no file)
F2 - REG:system.ini: Shell=Explorer.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {A0382F33-3909-4DF4-A6CD-C8DAC98FE703} - C:\WINDOWS\system32\DMCONFI.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [qti55a2j] C:\WINDOWS\system32\qti55a2j.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540006} (CInstall Class) - http://www.errorguar...ion/Install.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgree...eensActivia.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: sstqo - sstqo.dll (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 7785 bytes
  • 0

#4
kahdah

kahdah

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Please download Deckard's System Scanner (DSS) and save it to your Desktop.
  • Close all other windows before proceeding.
  • Double-click on dss.exe and follow the prompts.
  • When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.

  • 0

#5
openmindedlogic

openmindedlogic

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Here is main.txt:

Deckard's System Scanner v20071014.68
Run by Jason on 2008-02-21 08:50:18
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Failed to create restore point; unknown error code 0x00000001


Backed up registry hives.
Performed disk cleanup.

Total Physical Memory: 511 MiB (512 MiB recommended).


-- HijackThis (run as Jason.exe) -----------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:51:08 AM, on 2/21/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\AntiSpyInfo\dss.exe
C:\ANTISP~1\Jason.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R3 - URLSearchHook: (no name) - - (no file)
F2 - REG:system.ini: Shell=Explorer.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {A0382F33-3909-4DF4-A6CD-C8DAC98FE703} - C:\WINDOWS\system32\DMCONFI.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [qti55a2j] C:\WINDOWS\system32\qti55a2j.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540006} (CInstall Class) - http://www.errorguar...ion/Install.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgree...eensActivia.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.game...aploader_v6.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: sstqo - sstqo.dll (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 7729 bytes

-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R0 igsqixvp - c:\windows\system32\drivers\mqvxensm.dat
R1 cdrbsdrv - c:\windows\system32\drivers\cdrbsdrv.sys <Not Verified; B.H.A Corporation; B's Recorder GOLD7>
R1 omci (OMCI WDM Device Driver) - c:\windows\system32\drivers\omci.sys <Not Verified; Dell Inc; OMCI Driver>
R1 SASDIFSV - c:\program files\superantispyware\sasdifsv.sys
R1 SASKUTIL - c:\program files\superantispyware\saskutil.sys
R3 Afc (PPdus ASPI Shell) - c:\windows\system32\drivers\afc.sys <Not Verified; Arcsoft, Inc.; Arcsoft® ASPI Shell>
R3 SASENUM - c:\program files\superantispyware\sasenum.sys <Not Verified; SuperAdBlocker, Inc.; SuperAntiSpyware>

S3 SDTHOOK - c:\windows\system32\drivers\sdthook.sys <Not Verified; Panda Software; Panda® Antivirus>


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 BAsfIpM (Broadcom ASF IP monitoring service v6.0.4) - c:\windows\system32\basfipm.exe <Not Verified; Broadcom Corp.; Broadcom ASF IP monitoring service>
R2 Iap - "c:\program files\dell\openmanage\client\iap.exe" <Not Verified; Dell Inc; OpenManage Client Instrumentation>


-- Device Manager: Disabled ----------------------------------------------------

No disabled devices found.


-- Files created between 2008-01-21 and 2008-02-21 -----------------------------

2008-02-20 20:28:35 0 d-------- C:\Documents and Settings\Administrator\Application Data\Mozilla
2008-02-20 18:56:11 0 d-------- C:\Program Files\Alwil Software
2008-02-20 16:45:04 659456 --a------ C:\Norton_Removal_Tool.exe
2008-02-20 10:11:49 44928 --a------ C:\WINDOWS\system32\drivers\SDTHOOK.SYS <Not Verified; Panda Software; Panda® Antivirus>
2008-02-20 09:53:08 0 d-------- C:\WINDOWS\system32\ActiveScan
2008-02-20 06:12:57 0 d-------- C:\AntiSpyInfo
2008-02-19 20:03:12 0 d-------- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-02-19 20:02:57 0 d-------- C:\Program Files\SUPERAntiSpyware
2008-02-19 20:02:57 0 d-------- C:\Documents and Settings\Jason\Application Data\SUPERAntiSpyware.com
2008-02-19 20:00:56 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-02-01 16:40:30 0 d-------- C:\AProgs
2008-01-31 22:53:51 0 d-------- C:\spim
2008-01-23 11:14:41 0 d-------- C:\school


-- Find3M Report ---------------------------------------------------------------

2008-02-20 21:29:22 0 d-------- C:\Program Files\QuickTime
2008-02-20 21:26:51 0 d-------- C:\Program Files\Microsoft AntiSpyware
2008-02-20 21:26:47 0 d-------- C:\Program Files\Messenger
2008-02-20 21:26:12 0 d-------- C:\Program Files\Google
2008-02-20 16:48:28 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-02-20 08:53:31 0 d-------- C:\Program Files\Common Files
2008-02-20 06:15:53 228254 ---hs---- C:\WINDOWS\system32\rqtwa.ini2
2008-02-19 16:43:06 222513 ---hs---- C:\WINDOWS\system32\rqtwa.bak2
2008-01-20 18:07:26 0 d-------- C:\Program Files\AIM
2008-01-20 18:07:15 0 d-------- C:\Documents and Settings\Jason\Application Data\Aim
2008-01-11 19:56:07 0 d-------- C:\Documents and Settings\Jason\Application Data\Help


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A0382F33-3909-4DF4-A6CD-C8DAC98FE703}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"qti55a2j"="C:\WINDOWS\system32\qti55a2j.exe" []
"gcasServ"="C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" [11/15/2005 10:12 AM]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [07/01/2006 10:10 AM]
"DVDLauncher"="C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" [04/26/2004 05:04 AM]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [02/16/2005 09:11 PM]
"Dinst"="C:\WINDOWS\dinst.exe" []
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [07/13/2004 06:10 PM]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [09/25/2007 01:11 AM]
"HP Component Manager"="C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" [05/12/2004 01:18 PM]
"avast!"="C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe" [12/04/2007 05:00 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 02:00 AM]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 08:24 AM]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [08/07/2007 03:55 PM]
"SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [06/21/2007 02:06 PM]

C:\Documents and Settings\Jason\Start Menu\Programs\Startup\
DESKTOP.INI [8/11/2004 2:15:06 PM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
DESKTOP.INI [8/11/2004 2:15:06 PM]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [12/20/2006 01:55 PM 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
"Shell"="Explorer.exe "

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 04/19/2007 01:41 PM 294912 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\sstqo]
sstqo.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Aim6]
"C:\Program Files\Common Files\AOL\Launch\AOLLaunch.exe" /d locale=en-US ee://aol/imApp

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AVG7_CC]
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AVG7_EMC]
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
C:\WINDOWS\system32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HostManager]
C:\Program Files\Common Files\AOL\1151779380\ee\AOLSoftware.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
"C:\Program Files\iTunes\iTunesHelper.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe




-- End of Deckard's System Scanner: finished at 2008-02-21 08:51:35 ------------

Here is extra.txt:

Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Professional (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel® Pentium® 4 CPU 3.20GHz
Percentage of Memory in Use: 62%
Physical Memory (total/avail): 510.07 MiB / 190.15 MiB
Pagefile Memory (total/avail): 1247.52 MiB / 962.2 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1934.75 MiB

A: is Removable (Unformatted)
C: is Fixed (NTFS) - 232.78 GiB total, 209.83 GiB free.
D: is CDROM (No Media)
E: is CDROM (CDFS)

\\.\PHYSICALDRIVE0 - WDC WD2500JD-75HBB0 - 232.83 GiB - 2 partitions
\PARTITION0 - Unknown - 47.03 MiB
\PARTITION1 (bootable) - Installable File System - 232.78 GiB - C:



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is enabled.

FirstRunDisabled is set.
FirewallDisableNotify is set.

AV: avast! antivirus 4.7.1098 [VPS 080220-0] v4.7.1098 (ALWIL Software)

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\1124551155\\ee\\AOLServiceHost.exe"="C:\\Program Files\\Common Files\\AOL\\1124551155\\ee\\AOLServiceHost.exe:*:Enabled:AOL Services"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:*:Enabled:AOL Instant Messenger"
"C:\\Program Files\\Common Files\\AOL\\1128196015\\ee\\AOLServiceHost.exe"="C:\\Program Files\\Common Files\\AOL\\1128196015\\ee\\AOLServiceHost.exe:*:Enabled:AOL Services"

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\WINDOWS\\system32\\bfokjvaj.exe"="C:\\WINDOWS\\system32\\bfo"
"C:\\WINDOWS\\system32\\ailihxuf.exe"="C:\\WINDOWS\\system32\\ail"
"C:\\Eclipsefolder\\eclipse\\eclipse.exe"="C:\\Eclipsefolder\\eclipse\\eclipse.exe:*:Enabled:eclipse"
"C:\\Program Files\\Common Files\\AOL\\1151779380\\ee\\aim6.exe"="C:\\Program Files\\Common Files\\AOL\\1151779380\\ee\\aim6.exe:*:Disabled:AIM"
"C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:*:Disabled:AOL Instant Messenger"
"C:\\WINDOWS\\system32\\sessmgr.exe"="C:\\WINDOWS\\system32\\sessmgr.exe:*:Disabled:@xpsp2res.dll,-22019"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Jason\Application Data
CLASSPATH=.;C:\Program Files\Java\j2re1.4.2_03\lib\ext\QTJava.zip
CLIENTNAME=Console
COLLECTIONID=COL8143
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=RAVINA
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HMSERVER=https://wwss1proa.cce.hp.com/wuss/servlet/WUSSServlet
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Jason
ITEMID=dj-22741-15
JAV=C:\Program Files\Java\jdk1.6.0_03\bin
LANG=1033
LOGONSERVER=\\RAVINA
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
OSVER=winXPP
Path=C:\WINDOWS\System32
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0401
ProgramFiles=C:\Program Files
PROMPT=$P$G
QTJAVA=C:\Program Files\Java\j2re1.4.2_03\lib\ext\QTJava.zip
SESSIONID=1131755556198htx6060410541:10791902af1:-71a1
SESSIONNAME=Console
SWUTVER=1.0.22.20030804
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\Jason\LOCALS~1\Temp
TIMEOUT=0
TMP=C:\DOCUME~1\Jason\LOCALS~1\Temp
TOOLPATH=/C:\Program%20Files\HP\HP%20Software%20Update\install.htm
UPDATEDIR=C:\DOCUME~1\Rachel\LOCALS~1\Temp\radD89AE.tmp
USERDOMAIN=RAVINA
USERNAME=Jason
USERPROFILE=C:\Documents and Settings\Jason
VERSION=3.0.5.001
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

Ravina Harding (admin)
Rachel (admin)
Jason (admin)
Administrator (admin)


-- Add/Remove Programs ---------------------------------------------------------

--> C:\WINDOWS\IsUninst.exe -fC:\WINDOWS\orun32.isu
--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Adobe Acrobat - Reader 6.0.2 Update --> MsiExec.exe /I{AC76BA86-0000-0000-0000-6028747ADE01}
Adobe Acrobat 6.0 Standard --> MsiExec.exe /I{AC76BA86-1033-0000-BA7E-000000000001}
Adobe Flash Player 9 ActiveX --> C:\WINDOWS\system32\Macromed\Flash\FlashUtil9b.exe -uninstallDelete
Adobe Reader 6.0.1 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A00000000001}
ArcSoft PhotoImpression 5 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D433ABC3-0CD8-4BB0-B6A9-84501B4B47B7}\Setup.exe" -l0x9
ATI Control Panel --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{0BEDBD4E-2D34-47B5-9973-57E62B29307C}\setup.exe"
ATI Display Driver --> rundll32 C:\WINDOWS\system32\atiiiexx.dll,[email protected] -force_restart -flags:0x2010001 -inf_class:DISPLAY -clean
avast! Antivirus --> rundll32 C:\PROGRA~1\ALWILS~1\Avast4\Setup\setiface.dll,RunSetup
Broadcom Advanced Control Suite 2 --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{2E086814-7392-4E0F-ADB8-54A81E47406C} /l1033
Broadcom ASF Management Applications --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{25D24E84-64A9-40D2-85CF-540B1C4A6D52} /l1033
Business Contact Manager for Outlook 2003 --> MsiExec.exe /I{66563AD8-637B-407F-BCA7-0233A16891AB}
ConvertMovie 2.2 --> C:\Program Files\ConvertMovie 2.2\uninst.exe
Display Utility --> C:\Program Files\Common Files\Uninstall Information\RemoveDisplayUtility.exe
EPSON Print CD --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{FF477885-5EA8-40D0-ADF3-D4C1B86FAEA4}\Setup.exe" -l0x9 -SYSTEM
EPSON Printer Software --> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EPUPDATE.EXE /R
EPSON Scan --> C:\Program Files\epson\escndv\setup\setup.exe /r
EPSON Stylus Photo RX580 Scanner Driver Update --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{1CA2E5E4-F4FE-44B4-95E9-77523FB95838}\Setup.exe" -l0x9
Google Toolbar for Internet Explorer --> regsvr32 /u /s "c:\program files\google\googletoolbar4.dll"
HijackThis 2.0.2 --> "C:\AntiSpyInfo\HijackThis.exe" /uninstall
HP Software Update --> MsiExec.exe /X{15EE79F4-4ED1-4267-9B0F-351009325D7D}
ImageMixer VCD2 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F8C6BABF-0837-4EA0-AD6C-8E5A392A7538}\setup.exe" -l0x9 UNINSTALL
iPod for Windows 2006-01-10 --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{3D047C15-C859-45F7-81CE-F2681778069B} /l1033
IrfanView (remove only) --> C:\Program Files\IrfanView\iv_uninstall.exe
iTunes --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\11\INTEL3~1\IDriver.exe /M{54C0D94A-F467-4ABC-9D02-6E58748668D4} /l1033
Java 2 Runtime Environment, SE v1.4.2_03 --> MsiExec.exe /I{7148F0A8-6813-11D6-A77B-00B0D0142030}
Java DB 10.2.2.0 --> MsiExec.exe /X{0ECB59D5-A3FC-4D61-AD3B-6CE679B3F852}
Java™ 6 Update 3 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160030}
Java™ SE Development Kit 6 Update 3 --> MsiExec.exe /I{32A3A4F4-B792-11D6-A78A-00B0D0160030}
Macromedia Shockwave Player --> C:\WINDOWS\SYSTEM32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\SYSTEM32\Macromed\SHOCKW~1\Install.log
Microsoft AntiSpyware --> MsiExec.exe /I{536F7C74-844B-4683-B0C5-EA39E19A6FE3}
Microsoft Office Small Business Edition 2003 --> MsiExec.exe /I{91CA0409-6000-11D3-8CFE-0150048383C9}
Mozilla Firefox (2.0.0.12) --> C:\Program Files\Mozilla Firefox\uninstall\helper.exe
OMCI --> MsiExec.exe /X{73F1BDB7-11E1-11D5-9DC6-00C04F2FC33B}
overland --> MsiExec.exe /I{766273C1-A39B-47EB-ACE8-DEBDD8094BCC}
Panda ActiveScan --> C:\WINDOWS\system32\ASUninst.exe Panda ActiveScan
PCSpim --> MsiExec.exe /I{75DE1CEC-63C5-48F7-8742-C7FC41E08F6B}
Picture Package --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{1E2F8AE3-3437-44E6-BB75-E95751D6B83F}\setup.exe" -l0x9 UNINSTALL
PowerDVD 5.1 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\setup.exe" -uninstall
Quicken 2005 --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{2DBE41DD-2129-4C65-A3D3-5647236A60F3} anything
QuickTime --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\11\INTEL3~1\IDriver.exe /M{C21D5524-A970-42FA-AC8A-59B8C7CDCA31} /l1033
Security Update for Step By Step Interactive Training (KB898458) --> "C:\WINDOWS\$NtUninstallKB898458$\spuninst\spuninst.exe"
Security Update for Step By Step Interactive Training (KB923723) --> "C:\WINDOWS\$NtUninstallKB923723$\spuninst\spuninst.exe"
Sony USB Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{5C29CB8B-AC1E-4114-8D68-9CD080140D4A}\Setup.exe" UNINSTALL
SUPERAntiSpyware Free Edition --> MsiExec.exe /X{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}
Symantec Technical Support Web Controls --> MsiExec.exe /X{C4868E88-F5B5-4E45-9592-C7062BD97441}
Uptown Engine --> C:\WINDOWS\system32\UpMedia\uninstallSE.exe
Viewpoint Media Player --> C:\Program Files\Viewpoint\Viewpoint Media Player\mtsAxInstaller.exe /u


-- Application Event Log -------------------------------------------------------

Event Record #/Type22335 / Error
Event Submitted/Written: 02/21/2008 08:51:17 AM
Event ID/Source: 11 / crypt32
Event Description:
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Event Record #/Type22334 / Error
Event Submitted/Written: 02/20/2008 09:08:14 PM
Event ID/Source: 1002 / Application Hang
Event Description:
Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Event Record #/Type22332 / Error
Event Submitted/Written: 02/20/2008 08:32:09 PM
Event ID/Source: 1802 / SecurityCenter
Event Description:
The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Event Record #/Type22331 / Warning
Event Submitted/Written: 02/20/2008 08:31:57 PM
Event ID/Source: 19011 / MSSQL$MICROSOFTBCM
Event Description:
(SpnRegister) : Error 1355

Event Record #/Type22327 / Error
Event Submitted/Written: 02/20/2008 07:00:02 PM
Event ID/Source: 1802 / SecurityCenter
Event Description:
The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type76643 / Warning
Event Submitted/Written: 02/20/2008 09:08:56 PM
Event ID/Source: 4226 / Tcpip
Event Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

Event Record #/Type76612 / Error
Event Submitted/Written: 02/20/2008 08:29:38 PM
Event ID/Source: 10005 / DCOM
Event Description:
DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Event Record #/Type76611 / Error
Event Submitted/Written: 02/20/2008 08:29:34 PM
Event ID/Source: 10005 / DCOM
Event Description:
DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Event Record #/Type76610 / Error
Event Submitted/Written: 02/20/2008 08:29:34 PM
Event ID/Source: 10005 / DCOM
Event Description:
DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Event Record #/Type76609 / Error
Event Submitted/Written: 02/20/2008 08:29:13 PM
Event ID/Source: 10005 / DCOM
Event Description:
DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}



-- End of Deckard's System Scanner: finished at 2008-02-21 08:51:35 ------------
  • 0

#6
kahdah

kahdah

    GeekU Teacher

  • Retired Staff
  • 15,822 posts
1. Please download The Avenger by Swandog46 to your Desktop.
  • Click on Avenger.zip to open the file
  • Extract avenger.exe to your desktop

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Files to delete:
c:\windows\system32\drivers\mqvxensm.dat
C:\WINDOWS\system32\rqtwa.ini2
C:\WINDOWS\system32\rqtwa.bak2
C:\WINDOWS\system32\qti55a2j.exe
C:\WINDOWS\dinst.exe

Drivers to unload:
igsqixvp


Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.


3. Now, start The Avenger program by clicking on its icon on your desktop.
  • Under "Script file to execute" choose "Input Script Manually".
  • Now click on the Magnifying Glass icon which will open a new window titled "View/edit script"
  • Paste the text copied to clipboard into this window by pressing (Ctrl+V).
  • Click Done
  • Now click on the Green Light to begin execution of the script
  • Answer "Yes" twice when prompted.
4. The Avenger will automatically do the following:
  • It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
5. Please copy/paste the content of c:\avenger.txt into your reply along with a fresh HJT log by using Add/Reply
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#7
openmindedlogic

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Hi, I have a major problem now. I downloaded and ran the avenger program using the script you gave me. Now I can no longer
log into my computer!!! Avenger said it would reboot my computer and I selected yes. Afterwards, at the log in screen, every time
I type in my password and try to load windows, it says 'loading your profile' and suddenly the screen flashes and says 'saving
your settings, logging off' [or something similar]. I can't get in under any user account, my own, or even a default 'administrator'
account. I can't get in in 'safe mode' either and I tried selecting 'go to last known good configuration' in the boot menu, but that
didn't work either. In any case, it imeddiately restarts the computer as soon as I try to log in under an account. Please help me to
undo this.
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#8
kahdah

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Try to booot into the last know good Configuration.
It is a screenthat will appear after you repeatedly press F8.
It is listed under the options of Safe Mode and SAfe mode with NEtworking etc..
See if that will work.
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#9
openmindedlogic

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I've already tried that and it doesn't work. [I said that in my last post].
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#10
kahdah

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See if you can boot into Safe mode with Command prompt.
If you can type in this Chkdsk /f /r type in Y at the prompt then reboot let that run and let me know how it goes.

Do you have the Recovery Console installed on your computer?

By the way it is the malware that has caused this not the Avenger.
Sometimes when you try to remove stubborn malware it hooks into the system in such a way that it cannot be removed with out some kind of damage.

Let me know how it goes.

Edited by kahdah, 22 February 2008 - 11:48 AM.

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#11
openmindedlogic

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I can't boot into safe mode with command prompt either. It just immediately logs me off, although I see a brief image of the command prompt
right before the blue windows 'logging off' screen comes back up and the computer restarts.
I don't know if I have a 'recovery console', but hopefully you can tell me if I do.
The options on the 'f8' screen are:

safemode (tried)
safemode with networking
safemode with command prompt (tried)

enable boot log (tried)
enable VGA mode (tried)
last known good configuration (tried)
Directory Service restore mode (I tried this, and the same things happens)
Debug mode (tried)
Disable automatic restart on system failure

Start normally
reboot
return to OS choices menu

There is also another menu under setup [F12 or f2] which has other options, but I'm not sure any of them are helpful here:
On the Boot Device Menu I see:
onboard or uSB floppy drive
onboard sata hard drive
onboard or usb cd-rom drive
system setup
hard drive diagnostics
boot to utility partition

Under system setup I see options under:
system
drives
onboard devices
video
performance
security
power management
maintenance
POST behavior

I'm not sure what these options do though.
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#12
kahdah

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Do you have an XP cd?

Recovery Console would be listed under your Operarting Syatem choices aka>return to OS choices
It would say Recovery Console underneath your Operating System name.

LEt me know if you have the cd it would also be known as a restore disk.

ALso do you have a Recovery Partition installed?
Is this computer an HP?

Edited by kahdah, 22 February 2008 - 01:58 PM.

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#13
openmindedlogic

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This computer is a Dell. It says "Optiplex Gx280" on the box. I found a cd which had the Dell logo on it that said it could be used to reinstall
Windows XP and I was able to use it to get into the recovery console. I used the command "chkdsk /p" which said that it found one or more
errors "on the volume". Also, the "group policy settings" for the recovery console are such that I can't use the "set" command and I don't
have access to all the files and folders on the system. I don't know if that will be a problem.

I don't know if I have a "recovery partition" installed, but I could check if you could tell me how. I'm not sure how to continue from here..
Should I try to delete the file that I installed Avenger to?
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#14
kahdah

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Boot in to the Recovery Console and type in chkdsk /f /r then Y at the prompt and then reboot then let checkdisk run and complete.

See if that will fix the issue.

Let me know.
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#15
openmindedlogic

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I ran 'chkdsk /r' from the recovery console. The switch "/f" is not supported by the recovery console command interpreter, as I found out using the
"help" command in the recovery console. The only supported switches are "/r" and "/p". "/r" "locates bad sectors and recovers readable information".
I ran this command and about 2 hrs later it completed indicating how many bytes were available and how many were in use in the 'volume'. I then
exited and tried to log in, but the same thing happened. The problem wasn't fixed.
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