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Suspected Malware issues running anti-spyware software [RESOLVED]


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#16
jacksbrain

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when I tried to run that I got this error:

"windows cannot find '[list]regedit'. make sure you typed the name correctly, and then try again."


All I have is my windows install cd

also I don't know if this matters but on my last reboot the top of that window said:

c:\windows\system32\setup\imsinsnt.dll
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#17
kahdah

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Hello, we are going to run System File Checker, to make sure all of your protected files are not corrupt. The scan will automatically replace any corrupt files that it finds.

Click Start
Select Run
At the prompt type sfc /scannow Please note that there is a single space between sfc and /scannow.

Typing this will start the program, and a box should appear telling you how much longer the process should take.

Sometimes the scan will prompt you for your Windows XP disc upon starting the scan. if this happens please make sure that you can view protected files and put in your Windows CdMy Computer
Tools
Folder Options
View
"Uncheck" Hide protected operating system files.

Then rerun the scan. If this still asks you to put in your windows XP CD, and you do not have the CD (If you bought it preinstalled) post back for more tips, otherwise enter Windows CD.

Once the scan is complete:

Check your Windows Updates! After using the File Protection Service, you might need to reapply some updates.

Please reboot, and let me know if anything has changed.

Also, please rehide the protected files:
My Computer
Tools
Folder Options
View
"Check" Hide protected operating system files.

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#18
jacksbrain

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I get a message saying

windows cannot open this file sfc.exe to open this file, windows needs to know what program created it. Windows can go online and look i up automatically, or you can manually select from a list of programs on your computer. what do you want to do?
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#19
kahdah

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It seems that your Windows has been corrupted I recommend a reinstall or a repair install.
I do not see any malware present.

Here is a tutorial on a reinstall >Reinstall and here is one for a repair >Repair Install I highly recomend backing up anything that you want to keep before doing either of the above options.

Hope that helps :)

Your logs are clean.
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#20
jacksbrain

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ok i will try the repair, I lost my cd key a while back and I was wondering if I can like do the repair and reactivate windows later? This cd key retriever program i have isn't working
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#21
kahdah

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Most systems have a recovery partition built in what kind of computer do you have?
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#22
jacksbrain

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I was actually able to get a new cd key from microsoft support so I fixed that issue.

About my computer though Do you mean like brand? I built the computer myself

This is super frustrating I tried using that guide to repair xp but I've had this other problem with my computer for a while now where it randomly turns off, and I am unable to complete the repair. My computer just shuts down after about 40% of the files are copied.
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#23
kahdah

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If you have a cd key then I would just re0nstall and start from scratch.

If the other computer shuts down I would check for a hardware issue.
Possible overheating or dust.

Just my 2 cents.
Anyway since this is not a mlaware issue I will close this thread.

If you should need asssistance there is another forum Xp Forum that will be able to assisst you.
=================================
Satrt a thread there and they will be able to help.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If your the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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#24
kahdah

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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