[mandilly]

Before anyone states the obvious: I read the blue screen of death pinned thread, but it really doesn't make too much sense to me. I found one of my stop errors there, and I couldn't understand how to correct/check for the problem. Unfortunately, I'm completely computer illiterate and need explanations like baby steps.

My computer has lately been crashing to a blue screen, and it seems to be telling me different keys each time. I have no clue how to repair what the problem is, and I'm quite computer illiterate. Here is what I've copied down from the blue screen the last two times it happened.

Time number one:
STOP: 0x000000F4 (0x00000003, 0x86353DA0, 0x86353F14, 0x805D11F8)

Second time:
KERNEL_STACK_INPAGE_ERROR
STOP: 0x00000077 (0xC0000185, 0xC0000185, 0x00000000, 0x0236F000)

It also happened once again last night, but I was too tired to write down the blue screen information. Sorry about that.

Any ideas how to correct this error? I've been attempting to follow the supposed steps that microsoft supplied me with after the error reports, but I either didn't understand how to do everything correctly, or microsoft didn't know what the error was.

Thanks for the help,
Amanda

Edited by mandilly, 23 February 2008 - 01:17 PM.

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Hello Amanda,

Have you seen/gone through the following Microsoft KB article?
http://support.microsoft.com/kb/315266

Ax

[Ax238]

Hello Amanda,

Have you seen/gone through the following Microsoft KB article?
http://support.microsoft.com/kb/315266

Ax

[happyrock]

Running chkdsk on your Windows XP or 2000 system can most often repair numerous minor Windows problems you may have experienced . Many people regularly run chkdsk as a part of their overall computer maintenance plan.


1. Click the Start button then select Run
2. In the Run window's Open box, type cmd ...
3. Click OK and an MS-DOS-style black screen will appear in a new window
4. Run chkdsk by typing the following command where the cursor is blinking:
a. chkdsk c: /f /r and then press Enter...

5. a message will appear that says:"chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? <y/n>"
6. Type y (for "yes") and then press Enter...
7. A message will appear that will say: "This volume will be checked the next time the system restarts"
8. Type exit and then press Enter... to close the MS-DOS-style black screen window
9. Reboot (restart) the computer as you normally would and chkdsk will automatically begin running after your reboot While chkdsk is running, you will see a light blue window with a dark blue band at the top and bottom. Chkdsk will display the specific stage it is checking as well as the percentage of completion of the stage. You cannot do anything else on your computer while chkdsk is running. When chkdsk is finished, it will automatically reboot your computer.

For more information about chkdsk, visit the Microsoft site here ..

Notes: it will sometimes get to say 70 % and then jump back to say 50 %...thats ok just let it run.....this can take a long time to complete...