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Winxp home install


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#1
jcham504

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I was having a terrible time with malware and a virus. Decided to reformat HD. Did that from comand prompt. Now I can't get my restore disc to complete. It usually either freezes up @ about 9 minutes left to complete or I will get the blue screen of death. I have been trying for two days with no success. I am communicating on another computer. Can anyone help.
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#2
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What does BSOD say?
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#3
jcham504

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I got to the recovery console and did another reformat of the drive. When I try to load the recovery diskete, It started but it starts to pop up warning messages like the followinng:
"Problem in estracting process: WINDOWS\system32\$ncsp$.inf couldn't be opened!"

The specific files it defines is different each time I retry to recover. Some of the system files that have been displayed as a problem during various tries are as follows:
igfxsrvc.lrc
l3codecp.acm
igfxsrvc.dll
ifpsd11n.dll
logagent.exe
itimg11.dll
msis2.dll
perfh009.dat
qasf.dll
wmadmod.dll
wmnetmgr.dll
wmp.dll
There have been others displayed at various attempts.
The machine is as follows:
Model Insignia (sold by bestbuy)
xp home edition w/sp2
2.8 GHz Intel Pentium4
160GB Hard Drive
1024 MB DDR SDRAM
DVD-RW and CD-ROM Drives
6 USB 2.0 ports
3 IEEE Firewire ports
Media Card Reader
No Floppy Drive

I can get to dos through the recovery console by using another cd from another computer, as the recovery disk for the Insignia doesn't give that option when it's loaded.
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#4
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Did this Recovery CD come with your computer (what computer brand is it, anyway?), or you made them by yourself?
Did you try to clean the CD in question?
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#5
Ztruker

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Which drive are you trying to install from, the DVD or the CD-RW? Which ever one you are using, try the other. If you can't boot from the other, you can see if it's setable in BIOS Setup.

If not, you should be able to open the computer case and disconnect the current master optical drive that you are booting from (it will be on the last IDE connector on the cable) and plug that into the other optical drive. This is temporary, just for the install.

Try the install again and it may go okay. If so, once the install is complete, reconnect the drives as they were.

This is a case where jumpering the optical drives for CS (Cable Select) is a good idea.
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#6
jcham504

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I figured I couldn’t hurt anything to try to run the recovery disk again while I was waiting for a reply. I did it before the post asking me to try another drive to load the disk. Here is a complete list of each warning messages that were displayed during the attempt to install.

Problem in extracting process:
File:
WINDOWS\system32\wmpencen.dll
File:
WINDOWS\system32\wmploc.dll
File:
WINDOWS\Installer\4813c.msp
File:
WINDOWS\Installer\49904.msi
File:
WINDOWS\Installer\8e6a7.msi
File:
WINDOWS\Installer\{764D06D8-D8DE-411E-A1C8-D9E9380F8A84}\_85BA426DBE00_44A3_969E_C
File: WINDOWS\Microsoft_NET\Framework\v1.0.3705\mscormmc.dll
File:
WINDOWS\Microsoft_NET\Framework\v1.1.4322\aspnet_isapi.dll
File:
WINDOWS\Win5x5\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_
File:
WINDOWS\pchealth\helpctr\PackageStore\instance_personal_32_1033.cab
File:
WINDOWS\pchealth\helpctr\PackageStore\package_5.cab
File:
WINDOWS\pchealth\helpctr\PackageStore\package_6.cab
File:
WINDOWS\pchealth\helpctr\PackageStore\package_3.cab
File:
Program Files\Adobe\Acrobat 6.0\Reader\AXEParser.dll
File:
Program Files\Adobe\Acrobat 6.0\Reader\AcroRD32.exe
File:
Program Files\Adobe\Acrobat 6.0\Reader\CoolType.dll
File:
Program Files\Adobe\Acrobat 6.0\Reader\edb500x.dll
File:
Program Files\Adobe\Acrobat 6.0\Reader\plug_ins\Multimedia\Multimedia.api
File:
Program Files\Adobe\Acrobat 6.0\Reader\plug_ins\PictureTasks.api
File:
Program Files\Adobe\{AC768BA86-0000-0000-7AC5-6028747ADE00}\Adobe Acrobat-Reader
Files:
Program Files\Best Buy imagelab\Best Buy imagelab home\CORE_RL_mjick_dll
Files:
Program Files\Common Files\InstallShield\Driver\8\Intel32\Idriver2.exe
Files:
Program Files\Common Files\Java\Update\Base Images\j2re1.4.2-b28\core1.zip
Files:
Program Files\Common Files\Java\Update\Base Images\j2re1.4.2-b28\core2.zip
Files:
Program Files\Common Files\Java\Update\Base Images\j2re1.4.2-b28\core3.zip
Files:
Program Files\Common Files\Java\Update\Base Images\j2re1.4.2-b28\patch-j2re1.4.2_04b05\patchjre.exe
Files:
Program Files\Common Files\Microsoft Shared\Grphflt\emfimp32.flt
File:
Program Files\Microsoft Works\1033\Wizards\HHRSSus.dat
File:
Program Files\Microsoft Works\1033\Wizards\cerhous2.wwp
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Lib\L2_F.LDZ
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Lib\L2_G.LDZ
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Lib\L3_C.LDZ
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Lib\L4_B.LDZ
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Lib\L4_F.LDZ
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Lib\L4_G.LDZ
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Lib\L5_B.LDZ
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Lib\L5_C.LDZ
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Lib\L5_F.LDZ
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Lib\L7_C.LDZ
File:
WINDOWS\Help\SBST\Training]WXPPer\Content\Wave\U4L2DE.WAV
File:
WINDOWS\system32\ALSNDMGR.CPL
File:
WINDOWS\system32\LFCMP11n.DLL
File:
WINDOWS\system32\wmnetmgr.dll
File:
WINDOWS\system32\wmvdmoe2.dll
File:
WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
File:
WINDOWS\system32\drivers\ALCXSENS.SYS
File:
WINDOWS\Cache\Adobe Reader 6.0.1\ENUBIG\Data1.cab
File:
WINDOWS\pcheatlh|helpctr\OfflineCache\Personal_32#0409\0000006b.query couldn’t be opened!
File:
WINDOWS\pcheatlh|helpctr\OfflineCache\Personal_32#0409\0000026a.query couldn’t be opened!
File:
WINDOWS\pcheatlh|helpctr\OfflineCache\Personal_32#0409\0000016b.query couldn’t be opened!
File:
Documents and Settings\Owner\Local Settings\Application Data\IconCache.db
File:
Program Files\Common Files\Microsoft Shared\Works Shared\WkCalPse.dll
Files:
Program Files\Common Files\Microsoft Shared\Works Shared\cpitool7.dll
Files:
Program Files\Common Files\Microsoft Shared\Works Shared\1033\WkCalt.ng.dll
Files:
Program Files\Common Files\Microsoft Shared\Works Shared\WordArt\Wrdart32.exe
Files:
Program Files\Common Files\System\Ole DB\MSDAIPP.DLL
Files:
Program Files\Common Files\System\Ole DB\MSDAPML.DLL
Files:
Program Files\CREATIVE\CNXT_MODEM_PCI_VEN_14F1&DEV_2F008SUBSYS_1055148D\HXFSetup.exe
Files:
Program Files\CyberLink\Power2Go\AuthorGVD.dll
Files:
Program Files\CyberLink\Power2Go\XTP8510Libu.dll
Files:
Program Files\InstallShield Installation Information\{40BF1E83-20EB-11D8-97C5-0009C5020658}\data.cab
Files:
Program Files\Java\j2rel.4.2_04\lib\rt.jar
Files:
Program Files\Microsoft Works\vbrun300.dll
Files:
Program Files\Microsoft Works\wkhlptur.qkt
Files:
Program Files\Microsoft Works\wksfudus.chm
Files:
Program Files\Microsoft Works\wksss.exe
Files:
Program Files\Microsoft Works\wkwcemp3.cab
Files:
Program Files\Microsoft Works\1033\Wizards\Go4c04US.wwp
Files:
Oemfiles\Drivers\RTLCPL.exe
Files:

At about 56% loaded the system just shut down and rebooted and the following message appeared on a dos screen:

Windows could not start because the following file is missing or corrupt:
<Windows root>\system32ntoskrnl.exe.
Please re-install a copy of the above file.

After reading your post I did the following:
I removed the optical drives and replaced them with another drive from a different computer that I know is in good working condition.

I restarted the computer went to the recovery and started it in a nondestructive mode.

Here is a list of the files that had a problem extracting:

Problem in extracting process:
File:
WINDOWS\system32\wmpencen.dll
File:
WINDOWS\system32\wmploc.dll
File:
WINDOWS\RegisteredPackages\{DD90D410-1823-43EB-9A15-A2331BF08799\WMP10.chn
File:
WINDOWS\RegisteredPackages\{DD90D410-1823-43EB-9A16-A2331BF08799\wmpencen.dll
File:
WINDOWS\pchealth\helpctr\OffineCache\Personal_32#0409\0000016b.guery couldn’t be opened!
File:
WINDOWS\pchealth\helpctr\PackageStore\instance_Personal_321033.cab
File:
WINDOWS\pchealth\helpctr\PackageStore\package_5.cab
File:
WINDOWS\pchealth\helpctr\System\blurbs\Favorites.htm
File:
Doncuments and Settings\All Users\Documents\My Music|Sample Music\Beethoven’s Symphony No. 9 (Scherzo).wma
File:
Doncuments and Settings|All Users\Documents\My Music|Sample Music\New Stories (Highway Blues).wma
File:
Doncuments and Settings\Default User]Local Settings|Application Data\Microsoft\Media Player\CurrentDatabase_59R.wmdb
File:
Doncuments and Settings\NetworkService\NTUSR.DAT
File:
Doncuments and Settings\Owner\Local Settings\Application Data\IconCache.db
File:
NetZero\NetZero.exe
File:
Program Files\Adobe\Arcobat 6.0\Help\ENU\Reader.pdf
File:
Program Files\Adobe\Arcobat 6.0\Reader\AcroRd32.exe
File:
Program Files\Adobe\Arcobat 6.0\Reader\Agm.dll
File:
Program Files\Adobe\Arcobat 6.0\Reader\CoolType.dll
File:
Program Files\Adobe\Arcobat 6.0\Reader\How To\ENU\Images\thumbnailview.gif
File:
Program Files\Adobe\Arcobat 6.0\Reader\plug_ins\MakeAccessible.api
File:
Program Files\Adobe\Arcobat 6.0\Reader\plug_ins\PDDom.api
File:
Program Files\Microsoft Works\qtnew.chm
File:
Program Files\Microsoft Works\sdm95.dll
File:
Program Files\Microsoft Works\series.avi
File:
Program Files\Microsoft Works\split.avi
File:
Program Files\Microsoft Works\vbrun300.dll
File:
Program Files\Microsoft Works\wksbdp.dll
File:
Program Files\Microsoft Works\wkslang.dll
File:
Program Files\Microsoft Works\wksss.exe
File:
Program Files\Microsoft Works\wkwpac.dll
File:
Program Files\Microsoft Works\1033\Wizards\journfus.wwp
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U1L3EE.WAV
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U1L3FE.WAV
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U1L3GE.WAV
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U2L1BE.WAV
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U2L3CE.WAV
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U1L3DE.WAV
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U2L4BE.WAV
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U2L3DE.WAV
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U3L5CE.WAV
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U3L1CE.WAV
File:
WINDOWS\Help\SBST\Training\WXPer\Content\Wave\U3L3FE.WAV
File:
WINDOWS\inf\syssetup.PNF
File:
WINDOwS\inf\umax_PNF
File:
WINDOWS\system32\ALSDMGR.CPL
File:
WINDOWS\system32\ifgxcfg.exe
File:
WINDOWS\system32\ifgxcfg.cpl
File:
WINDOWS\system32\ifgxcfg.dll
File:
WINDOWS\system32\wmp.dll
File:
WINDOWS\system32\wmpencen.dll
File:
WINDOWS\system32\wmploc.dll
File:
WINDOWS\system32\wmvcore.dll
File:
WINDOWS\system32\wmvdmod.dll
File:
WINDOWS\system32\wmvdmoe.dll
File:
WINDOWS\system32\CatRoot2\edb00006.log
File:
WINDOWS\system32\CatRoot2\edb00013.log
File:
WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
File:
WINDOWS\system32\Macromed\Flash\swflash.ocx
File:
WINDOWS\system32\URTTemp\mscorwks.dll
File:
WINDOWS\pcheatlh|helpctr\OfflineCache\Personal_32#0409\0000016b.query couldn’t be opened!
File:
WINDOWS\pcheatlh|helpctr\helpctr\system\CompatCtr\AboutCompat.htm
File:
WINDOWS\pcheatlh|helpctr\helpctr\system\Remote Assistance\Interaction\Common?

Just crashed at about 42% complete with blue death screen. Here is what it says:

A problem has been detected and windows has been shut down to prevent damage to you computer.

If this is the first time you’ve seen this Stop error screen, Follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try Changing video adapters.

Check with you hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe mode to remove or disable components, restart your comuter, press F8 to select Advanced Startup Options, and then select safe mode.

Technical information:

*** STOP: 0x0000008E (0xC0000005,0x80468F57,0xF769ABE8,0x00000000)

This last try makes about 15 times the install has failed after skipping various files each time and trying different drives. This is the most I’ve typed in my life. Hope you guys & girls can help.
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#7
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STOP: 0x0000008E (0xC0000005,0x80468F57,0xF769ABE8,0x00000000) error points to some hardware problem. It may have several causes, but I'd start with RAM.
If you have more then 1 RAM stick, try them on one-by-one basis. You may also run memtest: http://www.memtest86.com/
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#8
jcham504

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How do I go about running memtest in the state the system currently is in. I do have another computer to download the program to a CD Disk.
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#9
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You can use another computer to create bootable CD. At my link, click on Technical Info in left column, and it'll tell you how to do it.
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#10
jcham504

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I know this sounds stupid but how to I get to "my link and then Technical Info ?
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#11
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Go here: http://www.memtest86.com/
and click:
Posted Image
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#12
jcham504

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I'm sorry I thought you meant on this site. I will go there and do it as soon as I get back from the doctor. thanks for all the help.
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#13
jcham504

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I don't know whether It was a bad ram chip( I removed one chip) or I corrected the problem by refreshing the BIOS. I got the windows home edition to install. I then installed windows professional update disk. It intalled and then I had to use "winupdate repair.bat" to get all the xp and windows updates to install. I got all of them installed and rebooted when needed. I then installed internet explorer 7 which lnstalled and rebooted ok. I then tried to install windows media player 11. It seemed to install OK and when it was finished it asked me to reboot, I did. When it tried to restart I got the following BSOD messages. I tried five times and here are the five messages:

stop: 0X00000019 (0X00000020,0X81D1D1C8A8,0X81D1C9E0,0X1A270001)

stop: 0X00000019 (0X00000020,82282E78,0x2282fb0,0x1a270009)

stop: 0X00000019 (0X00000020,081F3618,0x81F3750,0x1A70021)

stop: 0X00000019 (0X00000020,0X1F7E9E0,0X81F7EB18,0X1A270021)

stop: 0X00000019 (0X00000020,0X81F7E9E0,0X81F8E6F8,0X1A270009)

I then restarted in safe mode and removed both windows media player 11 and media player 11 runtime. I rebooted in "last good configuration that worked" and all seems to be OK again. I have the one ram chip out. Is there a ultility I can get that can check my ram? Are the BSOD messages still indicating hardware problems?
Thanks for all the help so far.
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#14
Ztruker

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0X00000019 is typically a driver problem, not hardware. May WMP11 and your sound are not compatible. Try getting the latest sound driver installed then try it again if you really want WMP11. I don't have or want WMP11 or IE7.

There are two programs that are normally used to test computer memory, Memtest86 and Microsoft Memory Diagnostic. They are available from the following locations:

Memtest86
Microsoft Memory Diagnostic
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#15
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I don't know whether It was a bad ram chip( I removed one chip) or I corrected the problem by refreshing the BIOS.

Next time, you troubleshoot, it's a good idea to try one fix at a time.
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