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new laptop crashing


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#1
postehouse

postehouse

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Hi I have just replaced my laptop and when trying to install my mobile phone tools disc it installed but then would not allow me to open it, then it would give a message saying windows security will not allow so uninstall programme,when Ido this it crashes, I have my own pc guards in place.please help
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#2
mazuk

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When installing/uninstalling turn your anti-virus auto protect off and also turn UAC and turn off security elevation prompts.
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#3
wytboy55

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try system restore
start > all programs > accessories >system tools > system restore
select a date prior to the date when the problem started happening.
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