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help to set-up ,/fix my microsoft outlook


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#1
gwhiz

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I'm needing to help to set-up ,/fix my microsoft outlook to where I can email with it, any & all help is appreciated thank you in advance,..
below are the results from doing Network Diagnostics in the help & support center ,I only put the the failed part except the 1st few,& put x's in place of part of the ping #'s below for privacy

when I try to send email with it it stops & states error.,.,.....
---------------------------------------------------------------------------------------------------------------



Show Saved Files
Internet Service
Default Outlook Express Mail juno.com / juno.com PASSED


Default Outlook Express News Not Configured

Internet Explorer Web Proxy 12xxxxxx1 PASSED


Computer Information
Computer System CUSTOM

Operating System Microsoft Windows XP Professional

Version 5.1.2600

Network Adapters FAILED
[00000001] VIA Rhine II Fast Ethernet Adapter (FAILED)
Caption = [00000001] VIA Rhine II Fast Ethernet Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
DefaultIPGateway = 4.xxxxxxxxxxx(Same Subnet) (PASSED)
Pinging 4.xxxxxxxxxxx with 32 bytes of data:
Reply from 4.1xxxxxxxxx: bytes=32 time<1ms TTL=0
Reply from 4.1xxxxxxxxxx: bytes=32 time<1ms TTL=0
Reply from 4.1xxxxxxxxx: bytes=32 time<1ms TTL=0
Reply from 4.1xxxxxxxxx: bytes=32 time<1ms TTL=0
Ping statistics for 4.1xxxxxxxxx:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DefaultTTL = 128
Description = WAN (PPP/SLIP) Interface
DHCPEnabled = TRUE
DHCPLeaseExpires = 12:27:13 PM 1/21/2005
DHCPLeaseObtained = 12:27:13 PM 1/20/2005
DHCPServer = 192xxxxxxxxxxxx (FAILED)
Pinging 192xxxxxxxxxx.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192xxxxxxxxx:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
DNSEnabledForWINSResolution = FALSE
DNSHostName = custom
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 1
Index = 1


DHCP Servers FAILED
[00000001] VIA Rhine II Fast Ethernet Adapter (FAILED)
DHCPServer = 192xxxxxxxxxxxxxx (FAILED)
Pinging 1xxxxxxxxxxxxx with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 1xxxxxxxxxxxxxxxx:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
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#2
pip22

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Your post shows the 'network adaptor (ethernet) failed' which would also prevent you from using your web-browser or from accessing the internet for anything -- is that the case? If so, you may have to replace the network card inside the PC system box with a new one, after which you should have internet access and be able to send/receive with Outlook.
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#3
gwhiz

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Thanks Pip22,
sorry for delay in responding been working.
actualy I used this very pc to post the problem,I always use it to acsess the internet, however I did upgrade ti ie 7 last week & its been haveing some problems especialy at first by shutting down all the browsers for no apperent reason but has seem to adapted itself & has done that anymore.

so what you think now since it does acses the internet with no problems,but no outlook, can I do any more trouble shooting ect.. whats your suggestion?
I appreciate your time & expertice !
thank you,
gwiz
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