Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Super Anti-Spyware Disabled My Network Devices


  • This topic is locked This topic is locked

#1
Nevada Dave

Nevada Dave

    New Member

  • Member
  • Pip
  • 3 posts
I'm hoping someone can help me. I have a Gateway laptop running Windows XP Pro - SP2.

My laptop was infected with some sort of Adware that took control over my homepage and blasted me with spyware popups. I already had downloaded "Super AntiSpyware" to my computer so I ran it. It cleaned up the the problem files and asked to reboot the computer. I selected the option to reboot and went through the restart operation. As the computer was coming up, it went to a blue screen and restarted the reboot and paused at the recovery screen. I selected "restart in last known good configuration" and the computer came up fine with the exception being I lost my internet connection options. When I went to view my device manager files, both my Broadcom 440x 10/100 Integrated Controller and my Broadcom 802.11g Network Adaptors had the caution signs over them with the error code stating "The device is not working because Windows cannot load the drivers required for this device. Code 31". here's what I've done to try to correct the issue;

Unload the drivers and reload the hardware.
Unload the drivers and reboot the system to let it find the devices
Loaded new updated drivers (via stickdrive from another computer)
Used every option in the troubleshooter
Performed all of the above in both Safe and Normal Modes
Do a System Restore to a date prior to the problem. - Didn't help as System Restore was disabled. Lesson learned.

None of the above resolved the problem and I still received the same errors but I never experienced the blue screen again in all the rebooting I had to do. I restored the last quarentine from running Super Anti-Spyware. The system came back up normally but the two devices mentioned we still not working because of the same problem mentioned before. I reran Super Anti-Spyware to clean up the Adware files and put them back in quarentine. I had to reboot again in order to effect the changes and I experienced the blue screen again when the system was coming back up. Again, it took me to the recovery screen and I continued the reboot with the last known good configuration. I contacted Super Anti-Spyware's tech support and worked with them to try to resolve the issue. Besides the repairs I had already attempted above, they had me run do the following;

Run Super Anti-Spyware in the Safe Mode - Didn't help
Using their Spyware software option to restore broken network connections - Didn't help
Run Combofix - Didn't help
Post the Combofix log and hope that someone can help you.

I posted the ComboFix log here:

http://www.bleepingc...opic133659.html

From the response I received on this post I was instructed to download and run HijackThis and print the log report here.
If there's a computer God out there, PLEASE HELP! Here's the HijackThis log link;

http://www.geekstogo...es-t189358.html
  • 0

Advertisements


#2
hfcg

hfcg

    The hippie freak computer geek

  • Member
  • PipPipPipPipPip
  • 2,496 posts
Hello,
You posted this in the malware forum, please be patient for the reply there.
  • 0

#3
Rorschach112

Rorschach112

    Ralphie

  • Retired Staff
  • 47,710 posts
Dave what forums have you posted this question on besides here and BleepingComputer ?
  • 0

#4
Nevada Dave

Nevada Dave

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Just these two forums, although at BleepingComputers I instructed to post on a few different forums. On G2G I posted my HijackThis Log in the forum for posting logs. I didn't want to post all over creation, just a few of the most active forums. If you have any suggestions, let me know.

Thanks for your help.
  • 0

#5
ScHwErV

ScHwErV

    Member 5k

  • Retired Staff
  • 21,285 posts
  • MVP
One at a time, thanks.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP