[jicote]

my hp windows xp professional has plenty of memory/ram but yet shuts down and tends to be slow... for example i've lost 4 or 5 cds in the process of being burned because it will just shut down... any advice would be welcomed

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hey jicote and welcome to geeks to go

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

ditto

[ditto]

hey jicote and welcome to geeks to go

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

ditto

[jicote]

Logfile of HijackThis v1.97.7
Scan saved at 12:48:19 AM, on 6/14/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb06.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\qkshield.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\wt\updater\wcmdmgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\Program Files\JavaSoft\JRE\1.3.1_04\bin\javaw.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\tsapi32w.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\System32\wedmtrkz.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\ZviEw8e.exe
C:\WINDOWS\System32\AquwLEKu.exe
C:\Documents and Settings\Jill Cote\My Documents\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sjcme.edu/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://popnav.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us8l.hpwis.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.sqwire.co...age.php?aid=975
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.broadband...=hpdesktoppav03
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...e.aspx?tb_id=18
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL (file missing)
O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD-07CFE51CFF10} - C:\Program Files\MySearch\bar\1.bin\S4BAR.DLL
O2 - BHO: (no name) - {01EFF19C-7B7B-7F3A-BF78-E7DDB2396904} - C:\WINDOWS\system32\lafaarwj.dll
O2 - BHO: (no name) - {027B266D-8AB0-DB5B-4D68-B3D0BAD54DCB} - C:\WINDOWS\system32\dowfkldc.dll
O2 - BHO: (no name) - {02DDA0F8-17F0-5A18-0CB1-11C1EDD2BEDA} - C:\WINDOWS\system32\kwqstbhd.dll
O2 - BHO: (no name) - {04B6D601-2422-A8C1-3591-A953DB480C39} - C:\WINDOWS\system32\xlfovugk.dll
O2 - BHO: (no name) - {062CCCAB-CC30-5AF4-50DC-DF45280EB674} - C:\WINDOWS\system32\sjfmxemv.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {06DA45BF-925A-7AAB-1FDB-D5EB3A2F5D24} - C:\WINDOWS\system32\wvwjieoi.dll
O2 - BHO: (no name) - {075E8EFE-EE2B-3FBC-C065-CBBBFDA1AE3A} - C:\WINDOWS\system32\wxhthyit.dll
O2 - BHO: (no name) - {07B012C1-68A2-101C-9684-B936C4C30EF7} - C:\WINDOWS\system32\inslixkn.dll
O2 - BHO: (no name) - {085A5BD8-A867-53C8-61B2-F253CEF748D4} - C:\WINDOWS\system32\xbwbwhwa.dll
O2 - BHO: (no name) - {0864EB56-E3FB-00C8-0DAC-9FA1505ED3B6} - C:\WINDOWS\system32\vtslthbn.dll
O2 - BHO: (no name) - {087B51AA-93F1-1C74-DCE8-3FC7290B1E02} - C:\WINDOWS\system32\btbwxauv.dll
O2 - BHO: (no name) - {08B08CFB-60B0-2DD1-DDBA-6C09A2E8B78C} - C:\WINDOWS\system32\gwvtqung.dll
O2 - BHO: (no name) - {08EAF1CF-0CCE-8E90-A8AF-808F1BDBD11D} - C:\WINDOWS\system32\hjddtgwg.dll
O2 - BHO: (no name) - {0A5C2C3E-FEA3-69EA-5F5B-1B54ACA2078F} - C:\WINDOWS\system32\oslpqbms.dll
O2 - BHO: (no name) - {0C0DD0C6-FFB7-AF2D-51BC-312EF3BD59AA} - C:\WINDOWS\system32\eildmzta.dll
O2 - BHO: (no name) - {0C60C20B-E7DF-5282-3FB0-5D5EBA4E5D55} - C:\WINDOWS\system32\lowpvdno.dll
O2 - BHO: (no name) - {0CA54B57-DAAE-C4DC-C3DB-59EFEED09D12} - C:\WINDOWS\system32\kcrruxgv.dll
O2 - BHO: (no name) - {0D1BF0CE-D9F1-5403-B217-C3E00E81AC85} - C:\WINDOWS\system32\dewvxreu.dll
O2 - BHO: (no name) - {0D205F6D-FA78-1214-4FCD-A303EBDA3D0A} - C:\WINDOWS\system32\dhhffkyf.dll
O2 - BHO: (no name) - {0E8FD8A0-E8BA-CBEF-F679-BD7ECB2E3813} - C:\WINDOWS\system32\sqbmdess.dll
O2 - BHO: (no name) - {0EBB7A34-A68C-90BC-9B14-F5C8979A2DC7} - C:\WINDOWS\system32\wgajuwjl.dll
O2 - BHO: (no name) - {0F5C87A0-BDCD-784C-BE45-F4BC7BCF4C7E} - C:\WINDOWS\system32\fwvwraoi.dll
O2 - BHO: (no name) - {10FAE823-080F-0A3E-D5E3-D98A9DF4FAEA} - C:\WINDOWS\system32\hlltppbd.dll
O2 - BHO: (no name) - {13BABDCE-75BF-88D6-EE7C-D0E98DE5E3C7} - C:\WINDOWS\system32\vijaobrr.dll
O2 - BHO: (no name) - {13C51A61-B5E1-3BA4-3938-FC5B52AD426A} - C:\WINDOWS\system32\zzewmmuf.dll
O2 - BHO: (no name) - {142F8D5F-E5A7-0CBE-EF29-9BAF9ADBF2AE} - C:\WINDOWS\system32\umjbuezr.dll
O2 - BHO: (no name) - {1435A6EB-CEE8-B3BF-CA42-5EBDBBFE5AE9} - C:\WINDOWS\system32\pgonhbda.dll
O2 - BHO: (no name) - {154DC7E5-C2C2-EBC1-1C76-AB8914A9CF6C} - C:\WINDOWS\system32\oczfskpu.dll
O2 - BHO: (no name) - {158133A3-E957-2834-9180-ED11FC5F6F8A} - C:\WINDOWS\system32\acdhadlr.dll
O2 - BHO: (no name) - {18264BCF-F8BE-FE19-ACBF-7A00E65C6E5B} - C:\WINDOWS\system32\inprxmwy.dll
O2 - BHO: (no name) - {19CEC94E-6C38-2920-A541-86F2A0C18BCA} - C:\WINDOWS\system32\ipabegqj.dll
O2 - BHO: (no name) - {1B1763B7-E87E-6682-E81A-8E65F051DF75} - C:\WINDOWS\system32\muvybymz.dll
O2 - BHO: (no name) - {1B92878F-8502-6EE5-081D-E35293ED6AB2} - C:\WINDOWS\system32\peaoswzh.dll
O2 - BHO: (no name) - {1C8B2329-B2BF-5DB4-AF92-BDB61DD3C764} - C:\WINDOWS\system32\rdpdqbnc.dll
O2 - BHO: (no name) - {1CB0FB24-B3ED-A16D-B0E1-B91F284A360F} - C:\WINDOWS\system32\haztvygi.dll
O2 - BHO: (no name) - {1CB9E303-ABBA-DEBA-5CF6-DF832B7D219F} - C:\WINDOWS\system32\ghzclofa.dll
O2 - BHO: (no name) - {1E2060B2-F172-2DCF-BAFC-1BADEE80D91E} - C:\WINDOWS\system32\tsdndrdf.dll
O2 - BHO: (no name) - {1E7F71CE-C199-098A-7E8B-3C8C37B64419} - C:\WINDOWS\system32\jgszrdjb.dll
O2 - BHO: (no name) - {1FA70802-923E-0C03-C3AA-0807D96BBF59} - C:\WINDOWS\system32\bwsfcrbp.dll
O2 - BHO: (no name) - {1FCE3A5E-AF5D-6181-F3F6-E4B5CCDA1BD2} - C:\WINDOWS\system32\mnkjuvbz.dll
O2 - BHO: (no name) - {1FFEE3F6-D025-F25E-DCE2-3FE48FEDF6D1} - C:\WINDOWS\system32\hflzordo.dll
O2 - BHO: (no name) - {20DEB016-50A9-EBED-A7DE-7D8DF9DABE3C} - C:\WINDOWS\system32\wmhzqxfg.dll
O2 - BHO: (no name) - {21541C78-DE5E-0F4E-31C1-E51DD09240A1} - C:\WINDOWS\system32\jqoqbvuc.dll
O2 - BHO: (no name) - {21BC3383-1EF0-AB41-1DEB-A5473F91E591} - C:\WINDOWS\system32\zabyarae.dll
O2 - BHO: (no name) - {22920A5D-A04B-CFF3-B134-FF900CFE7B47} - C:\WINDOWS\system32\nejxmppa.dll
O2 - BHO: (no name) - {22E3D28A-78A6-D53D-BAAD-1DCEA1CA3DBA} - C:\WINDOWS\system32\ywmqlilx.dll
O2 - BHO: (no name) - {271330AF-DECD-BE7B-6DE6-7B7FE7E85DE2} - C:\WINDOWS\system32\ljofywgl.dll
O2 - BHO: (no name) - {27495603-656B-B6B1-5E8D-22D5A1FC8C3A} - C:\WINDOWS\system32\muvpptlh.dll
O2 - BHO: (no name) - {27A7CEFB-06B9-8F5C-DFA0-20DC3BEA2A18} - C:\WINDOWS\system32\bcsnpapk.dll
O2 - BHO: (no name) - {29830DE3-E5A8-B442-A68B-FFDB5C1C5408} - C:\WINDOWS\system32\arcfdiax.dll
O2 - BHO: (no name) - {2AB52369-81B9-E0D9-6DAB-546AAB4A5E82} - C:\WINDOWS\system32\tljketiq.dll
O2 - BHO: (no name) - {2BEC626C-4CFE-EAEF-AF4C-CBE2E3D9D1EB} - C:\WINDOWS\system32\shucqktj.dll
O2 - BHO: (no name) - {2C2B02DD-E03E-3F9A-202B-FBED68A422BF} - C:\WINDOWS\system32\lqyqvpxb.dll
O2 - BHO: (no name) - {2DF4A7FF-46E1-DD35-9E03-C59799E30CAC} - C:\WINDOWS\system32\gfmkjubr.dll
O2 - BHO: (no name) - {2EB8F9B1-7B25-E8C0-ACFA-5B964BDA951C} - C:\WINDOWS\system32\oyyvnefy.dll
O2 - BHO: (no name) - {2EC14598-3CEE-C92D-4C76-93D067F32E1C} - C:\WINDOWS\system32\dvhmnjns.dll
O2 - BHO: (no name) - {2F8FD8C9-B9FF-EA9B-AA0D-82447E33EF42} - C:\WINDOWS\system32\burecfqc.dll
O2 - BHO: (no name) - {2FC028F3-0ACB-A72F-BA0F-532BCC7C5362} - C:\WINDOWS\system32\hjbsxdqq.dll
O2 - BHO: (no name) - {30AF4B47-7B6A-CB47-C0AA-530344F1D4CA} - C:\WINDOWS\system32\ciiewvod.dll
O2 - BHO: (no name) - {3316C650-ACCB-F5DD-82F9-06DA82D1A7CC} - C:\WINDOWS\system32\mauoxhiu.dll
O2 - BHO: (no name) - {33E59D4B-CEAE-59E0-8BC8-1F2B0FC0AD79} - C:\WINDOWS\system32\xfkmlzxv.dll
O2 - BHO: (no name) - {361AA31C-0D69-C6AF-C7A8-61368DBC8AB3} - C:\WINDOWS\system32\uejzwzge.dll
O2 - BHO: (no name) - {3A9ED4E0-CF98-D6AA-9530-4341BDDEB7BE} - C:\WINDOWS\system32\myjnfygj.dll
O2 - BHO: (no name) - {3AEEA264-C1D7-ACCB-58DC-EBA8BAFA4EE3} - C:\WINDOWS\system32\zxckwjsr.dll
O2 - BHO: (no name) - {3BFC38F3-4EFE-D3B7-DD8C-AE2848DFF4AC} - C:\WINDOWS\system32\tjubutqg.dll
O2 - BHO: (no name) - {3C09054D-166C-2DB3-F31B-38AE9E63C3EA} - C:\WINDOWS\system32\yiqgjxxr.dll
O2 - BHO: (no name) - {3CDAA7FD-A2DE-BCCB-6F07-2AFA2C622780} - C:\WINDOWS\system32\sfftfcbi.dll
O2 - BHO: (no name) - {3D1F5B2D-DFDB-0D5C-FC71-C218ECDE12BD} - C:\WINDOWS\system32\hkyzmauj.dll
O2 - BHO: (no name) - {3DD2BACA-756C-9DA0-FF3D-9D1ECAFAA35C} - C:\WINDOWS\system32\rlkmnitg.dll
O2 - BHO: (no name) - {3E072344-1D17-DB1D-19E8-F21BD5A44FF4} - C:\WINDOWS\system32\atcnjfha.dll
O2 - BHO: (no name) - {3ECAC6F1-0A68-722F-C3B8-38AF6DABD826} - C:\WINDOWS\system32\fbxcumml.dll
O2 - BHO: (no name) - {3FA3B8BD-1BCE-CECF-8E8D-CF4A2AE3FAD5} - C:\WINDOWS\system32\nujnynqs.dll
O2 - BHO: (no name) - {41D10DB7-2610-9AC4-0AE4-7F07097877EF} - C:\WINDOWS\system32\ouisrxyw.dll
O2 - BHO: (no name) - {45E4AE2C-0A3A-53AC-C5D2-EDFF0CF04CBC} - C:\WINDOWS\system32\ysmxupik.dll
O2 - BHO: (no name) - {462F3EB6-DE07-0276-5F8C-CB0C0FBDECEC} - C:\WINDOWS\system32\bpxrdsgd.dll
O2 - BHO: (no name) - {46B99BAE-40D9-0FF8-67AB-BA21EAA3B172} - C:\WINDOWS\system32\xoxpfgtm.dll
O2 - BHO: (no name) - {499091EB-7FF0-C07F-09EF-DBBD2BD1210E} - C:\WINDOWS\system32\wswyyocv.dll
O2 - BHO: (no name) - {4AB55AC7-C3FB-1EEC-DCCB-171FCAD5AB23} - C:\WINDOWS\system32\yinngmjc.dll
O2 - BHO: (no name) - {4B0C8E56-E1FB-26CB-AF3F-D077F8DF89E8} - C:\WINDOWS\system32\khhwweuv.dll
O2 - BHO: (no name) - {4B2BD8EB-79EF-FFB4-6C24-141776A6CB2D} - C:\WINDOWS\system32\eomgvfkv.dll
O2 - BHO: (no name) - {4B34FFEB-BB99-3F4C-0A8C-05E49F9DBBDC} - C:\WINDOWS\system32\fbmjjbre.dll
O2 - BHO: (no name) - {4C2EACA0-18AE-0038-EC8D-A99B6ECC4032} - C:\WINDOWS\system32\exxbcscy.dll
O2 - BHO: (no name) - {4C6B0BB4-AB0E-121A-C9A2-75380C4E8B80} - C:\WINDOWS\system32\dbwcfxug.dll
O2 - BHO: (no name) - {4CC9EE08-E830-DDF7-13D0-DC9AD87A9FAE} - C:\WINDOWS\system32\lncohcji.dll
O2 - BHO: (no name) - {4D5F3F5B-A1BE-6E06-809A-C70C71ACD6EB} - C:\WINDOWS\system32\cwhurgfi.dll
O2 - BHO: (no name) - {4D938BFD-FFAE-F5EA-2F4F-8DADB04BBB2D} - C:\WINDOWS\system32\ukrpjiuz.dll
O2 - BHO: (no name) - {4DB18504-139E-5FCA-B23D-EA4684AFB138} - C:\WINDOWS\system32\opjlvwwp.dll
O2 - BHO: (no name) - {4E0C4CDD-F1E9-80EE-EDE0-DD34F5F467AB} - C:\WINDOWS\system32\unhztuxo.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O2 - BHO: (no name) - {4EABDC1A-A5CA-22DE-710C-B2143FAC5B8D} - C:\WINDOWS\system32\xngqhuff.dll
O2 - BHO: (no name) - {4F3A1D3E-6621-40F8-83F5-95374DD97700} - C:\WINDOWS\system32\vzbxrbak.dll
O2 - BHO: (no name) - {4FDD1FCB-EF1B-34D2-5B6B-25A5E9CCB8AD} - C:\WINDOWS\system32\zmcvvdqi.dll
O2 - BHO: (no name) - {50D2DC26-D0DE-32A2-A6A6-81FA4D4D20BC} - C:\WINDOWS\system32\ygmmgazp.dll
O2 - BHO: (no name) - {52917E0D-CC8C-617B-3B5D-129ED401BF58} - C:\WINDOWS\system32\difttkso.dll
O2 - BHO: (no name) - {5479FE85-BCE9-880A-AE5F-76F718BE8D7C} - C:\WINDOWS\system32\ftlfuasu.dll
O2 - BHO: (no name) - {54B292F9-F50C-8F10-DCDE-FEA331066C7E} - C:\WINDOWS\system32\kbpelcsq.dll
O2 - BHO: (no name) - {553DE2BB-CC4B-8C86-CCB7-02CA03DF2073} - C:\WINDOWS\system32\emxqpesc.dll
O2 - BHO: (no name) - {57FAC4C2-881C-6C16-901C-FA69AA54DC28} - C:\WINDOWS\system32\iarxzyvb.dll
O2 - BHO: (no name) - {58A70BFF-A250-B500-C4F5-A956928284F4} - C:\WINDOWS\system32\gdmibfts.dll
O2 - BHO: (no name) - {58ABBDA5-9A3A-2DFC-3E2D-1CDCFEDFD48B} - C:\WINDOWS\system32\oyzmbrmg.dll
O2 - BHO: (no name) - {5A0BBEF3-79EA-71E4-AAD9-DAF7E8A265A0} - C:\WINDOWS\system32\tgchuzgt.dll
O2 - BHO: (no name) - {5AF4C05A-92D3-A9A3-43B3-CF0AD5BC90BC} - C:\WINDOWS\system32\usprrsxk.dll
O2 - BHO: (no name) - {5AF8594A-9A40-AA46-AFE7-EC0FC916FEB2} - C:\WINDOWS\system32\xdomhcjj.dll
O2 - BHO: (no name) - {5C6C0AA8-69F4-3CA4-0914-D409FC3CB612} - C:\WINDOWS\system32\obuzlvim.dll
O2 - BHO: (no name) - {5CC08A2C-3EDA-A070-2E4A-8E89BABEADFC} - C:\WINDOWS\system32\ivjndzpg.dll
O2 - BHO: (no name) - {5D2A0BEC-B731-49CA-7A82-DC5A010B1EA5} - C:\WINDOWS\system32\wmwgfujz.dll
O2 - BHO: (no name) - {5D2D4F41-059D-8CD2-E39A-4CC72D5A57B1} - C:\WINDOWS\system32\opacnwfy.dll
O2 - BHO: (no name) - {5D84FCAE-C3C4-60DC-0A1A-6864CA5C1ECB} - C:\WINDOWS\system32\uxawzppx.dll
O2 - BHO: (no name) - {5E3EEE65-9985-0DB0-BCA7-4A12FCF2434E} - C:\WINDOWS\system32\vihyqdus.dll
O2 - BHO: (no name) - {5EBFE6EE-EF91-C5FB-1DD9-FC5DB4124F4C} - C:\WINDOWS\system32\pvzuczni.dll
O2 - BHO: (no name) - {5EE0FED9-2736-863D-9AA6-10DBCB73C8C1} - C:\WINDOWS\system32\hfaqqkxe.dll
O2 - BHO: (no name) - {606752BE-BA4D-DB6D-8B2D-FEADBC43FF1E} - C:\WINDOWS\system32\ayruphmw.dll
O2 - BHO: (no name) - {61518B32-982A-B351-0DA0-6C1510CB30DC} - C:\WINDOWS\system32\zucmjqxq.dll
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O4 - HKLM\..\Run: [MSVersion] C:\WINDOWS\System32\internetfeatures.exe
O4 - HKLM\..\Run: [Mwsvm] C:\WINDOWS\mwsvm.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\Run: [] c:\WINDOWS\System32\
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [tsapi32w] C:\WINDOWS\System32\tsapi32w.exe
O4 - HKLM\..\Run: [wedmtrkz] C:\WINDOWS\System32\wedmtrkz.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [zzb] c:\WINDOWS\System32\zzb.exe
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [] c:\WINDOWS\System32\
O4 - Startup: Download Plus.lnk = C:\Documents and Settings\Jill Cote\Application Data\DownloadPlus.exe
O4 - Startup: Virtual Bouncer.lnk = C:\Program Files\VBouncer\VirtualBouncer.exe
O4 - Global Startup: LimeWire 3.6.14.lnk = C:\Program Files\LimeWire\3.6.14\LimeWire.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Coupons - file://C:\Program Files\couponsandoffers\System\Temp\couponsandoffers_script0.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM (HKLM)
O9 - Extra button: WeatherBug (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://us8l.hpwis.com
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weat...Transporter.cab?
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {8EF27A70-DD04-11D6-B7F6-00A0C9CD5F8A} - http://www.quikshield.com/qshsetup.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {E5168F0C-8591-11D4-BCDF-006008B7FEA4} (PWLNINST Control) - http://www.platoweb0...ab/pwlninst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E281831A-564E-4F45-A74C-A8CC207DED4D}: NameServer = 207.69.188.187 207.69.188.186

[ditto]

hello again,

Please download this to fix the Start.chm Hijack:
http://tools.zerosre...startchmfix.exe

Run it and extract the folder to the desktop preferably.
Open the folder after extracted.
Double click the fix.bat
Please make sure all Internet Explorer windows are closed.
Only run it once or you will lose the backups although they shouldn't be needed.
Notepad will open at the end with a message and the bad file listing at the end. Reboot Windows and delete that bad file.

reply with a new log