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Internet connection problems


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#1
anazopyreo

anazopyreo

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I keep getting disconnected from the internet. I have a router with my PC using XP wired in and a laptop using Vista connected wirelessly. Every so often my internet will stop working and it effects both computers at the same time. I have tried disabling my firewall and also connecting to the modem without the router (obviously only a problem with the PC connected that way). I have called my ISP many times, tonight they had me reset my IP address and it kept setting it to the same one. usually though they just have me reboot my modem and that fixes it for a couple hours or so. Can anyone please help me fix this?
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#2
MichWasHere

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Hi anazopyreo :)

Unfortunately, if you still have the problem directly connected to the modem then it isn't your router, it would be a modem issue/isp issue. It can't be a computer issue since both systems have the problem.
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#3
jeffk813

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Yep, your modem may be funky. Did you purchase it yourself or do you lease it from your ISP? If you lease it, call them up and demand that they replace it.

Also, is this a cable modem or a DSL modem? If it's DSL, you might try verifying that the modem is connected, and then picking up the different phone extensions in your house. If one of them is noisy or not connected through a filter, it may knock the DSL connection offline. An offsite-monitored home alarm system can cause problems with DSL also. These are a few of the reasons I switched to cable modem service.
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#4
SRX660

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When i first got cable internet i had many problems connecting. It got to the point that when i called the cable tech, i had already shut off the cable modem( unplugged it and let it sit for 3 minutes) and shut down my router and computers every time. This way i could say that i had already tried that. They still had me do it a few times until i started calling them by their first name . I knew all 4 of them by the time i got this fixed. They finally called out a expert tech to check the line connections and he found the problem was on the motherboard on the pole the cable line was coming into the neighbor hood. It seem there were some others that had the same issues in my neighborhood. I havent had a problem since although i do shut the modem off about once a month when i am moving things around in my shop.

SRX660
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#5
ScHwErV

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Moved to Networking.
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