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MSI Problem


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#1
**Brian**

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Hello all:

malware Post: HERE

When I try to run MBAM, it tries to run an installer for HP Memories Disc Creator and there is some sort of problem that makes it want to run this first. I have to cancel it about 10-15 times before MBAM runs. I can show the log part that I think is the problem, but I was told I was clean, and to post this question here:

-- Application Event Log -------------------------------------------------------

Event Record #/Type761 / Warning
Event Submitted/Written: 02/27/2008 05:38:08 PM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{6CAEFA23-0C08-4899-A661-29D69228AF6D}', feature 'Complete' failed during request for component '{E89A98DD-023B-11D2-B146-00C04F990B2B}'

Event Record #/Type760 / Warning
Event Submitted/Written: 02/27/2008 05:38:08 PM
Event ID/Source: 1004 / MsiInstaller
Event Description:
Detection of product '{6CAEFA23-0C08-4899-A661-29D69228AF6D}', feature 'Complete', component '{97661D30-C056-4A23-9B70-B2A4ADEF8294}' failed. The resource 'C:\Program Files\Hewlett-Packard\Memories Disc\data\' does not exist.

Event Record #/Type758 / Warning
Event Submitted/Written: 02/27/2008 05:38:07 PM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{6CAEFA23-0C08-4899-A661-29D69228AF6D}', feature 'Complete' failed during request for component '{E89A98DD-023B-11D2-B146-00C04F990B2B}'

Event Record #/Type757 / Warning
Event Submitted/Written: 02/27/2008 05:38:07 PM
Event ID/Source: 1004 / MsiInstaller
Event Description:
Detection of product '{6CAEFA23-0C08-4899-A661-29D69228AF6D}', feature 'Complete', component '{97661D30-C056-4A23-9B70-B2A4ADEF8294}' failed. The resource 'C:\Program Files\Hewlett-Packard\Memories Disc\data\' does not exist.

Event Record #/Type755 / Warning
Event Submitted/Written: 02/27/2008 05:38:07 PM
Event ID/Source: 1001 / MsiInstaller
Event Description:
Detection of product '{6CAEFA23-0C08-4899-A661-29D69228AF6D}', feature 'Complete' failed during request for component '{E89A98DD-023B-11D2-B146-00C04F990B2B}'



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type2252 / Error
Event Submitted/Written: 02/27/2008 05:21:57 PM
Event ID/Source: 7034 / Service Control Manager
Event Description:
The Windows Installer service terminated unexpectedly. It has done this 1 time(s).

Event Record #/Type2227 / Error
Event Submitted/Written: 02/27/2008 10:34:59 AM
Event ID/Source: 7000 / Service Control Manager
Event Description:


It seem to be connected to:

QUOTE
Event Record #/Type757 / Warning
Event Submitted/Written: 02/27/2008 05:38:07 PM
Event ID/Source: 1004 / MsiInstaller
Event Description:
Detection of product '{6CAEFA23-0C08-4899-A661-29D69228AF6D}', feature 'Complete', component '{97661D30-C056-4A23-9B70-B2A4ADEF8294}' failed. The resource 'C:\Program Files\Hewlett-Packard\Memories Disc\data\' does not exist.


Is there a way to elimiinate this, and restore memories Disc Creator??

Brian


Is there a way to correect this problem? I think the memories disc creator was removed or something........

Thanks for your help :-)

Brian

Edited by **Brian**, 03 March 2008 - 11:53 AM.

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#2
wannabe1

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Hi **Brian**...

The first thing I'd try is to update the AFS Driver and see if a corrupt driver file may be causing the problem.

If that doesn't do the trick, we'll dig a little deeper.

wannabe1
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#3
**Brian**

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Wannabe 1:

Detection of product '{6CAEFA23-0C08-4899-A661-29D69228AF6D}', feature 'Complete', component '{97661D30-C056-4A23-9B70-B2A4ADEF8294}' failed. The resource 'C:\Program Files\Hewlett-Packard\Memories Disc\data\' does not exist.


Could the program above have been deleted , and not wiped from the registry? I ran the AFS Driver as directed, and still get the same error - I wanna make sure that I am clear of this problem before continuing my training. Somehow, the programs I was asked to run unhid my known file extensions, which I rehid.

I will await your next response before proceeding with the next step ;-)

Thanks ;-) :)

Brian
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#4
wannabe1

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Do you have an HP printer or scanner?
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#5
**Brian**

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Do you have an HP printer or scanner?

:) :) :) :)

Yep - HP PSC2410 All in one :-)

Brian
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#6
wannabe1

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I've been trying to determine if the software that's causing the error came preinstalled on your machine, or came with your all-in-one. Is your computer also an HP? If it is, what model is it?
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#7
**Brian**

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I believe that HP Memories Disc Creator Came Preinstalled with my HP and she is an HP Pavilion M200y Media PC running Windows Media Center 2002 - I sure hope you can help me fix this one :-)

Brian
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#8
**Brian**

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Wannabe1:

Shall I simply try to uninstall the HP Memories Disc Creator and then reinstall, or will this problem migrate to other executables?

Brian
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#9
**Brian**

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Wannabe1:

I have uninstalled the HP Memories Disc Creator as instructed. Now, we shall see if we have any further difficulties!! I ran MBAM after the restart, and it seems to run without difficulties :)

Thanks for your Help Wannabe1 - I DO Sincerely appreciate it!

Brian
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