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No sound in Windows XP


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#1
revdotbob

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I am bringing back into use a Compaq Armada M700 running XP SP2

Everything is fine except I have no sound

Control Panel/ Sound shows no device

Device manager has a yellow circled exclamation mark by Audio Driver
SiS 7018

There are no conflicts

I have been to Run and entered "services.msc" Startup is automatic and
service status started

Within device manager I have uninstalled the audio driver and re-installed it from
Windows.The yellow exclamation mark reappears and I am told the device cannot start
- Code 10

Again within Device manager I have uninstalled and then re-installed using the latest
version of SiS 7018 downloaded from SiS.
I again get the code 10 - device cannot start message

If I run update driver it says nothing better can be found

I know the speakers are working as they are fine running Puppy Linux off a disk

I think the sound card is built in and not separate but am not sure how to check that.

Is it possible 7018 is the wrong driver? How would I check that?

I'd be grateful for any help with this problem
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#2
happyrock

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get everest home here...
click on the + beside multimedia...pci/pnp...whats on the right side
another option is to use their chat support...go here...
have your service tag number located on the case somewhere ready..ask them about drivers for your system..get your chipset and audio drivers..

Edited by happyrck, 06 March 2008 - 04:52 PM.

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#3
revdotbob

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Thanks for this

The HP chat support filter said the the Armada M700
is not supported by the chat service but gave me the
option of sending an email. I sent more or less what I
posted to g2g

I added about sourcing the chip and audio drivers.

They have acknowledged receipt but no actual reply yet

I have installed Everest.

beside multimedia...pci/pnp it says

ESS Technology ES1970 Canyon3D / ES1978 Maestro-2E Sound Card PCI

The ESS website says that for ES1978 Maestro 2E in XP driver WDM2080 is needed
but that Windows XP should have built in support for ES1970 Canyon 3D

The installation FAQ's seem fairly straightforward

Is there any resason why I should not try that?
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#4
happyrock

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nope...
or go here for the driver

Edited by happyrck, 07 March 2008 - 12:22 PM.

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#5
revdotbob

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Thanks for this

I downloaded the driver and unzipped it

I set a system restore point

I uninstalled the driver that was flagged up as a problem. System manager does not offer me the driver I have downloaded

I tried to install the driver through New hardware but XP did not want to follow that route either from the file on the computer or on a disk

The ESS site said it could be installed by clicking on install.exe but the system freezes every time I do that. I can only turn the laptop off by switching off mains and disconnecting the battery.

I then found I had a yellow circled exclamation mark by ESS maestro 2E PCI Audio Drive.

The OK parts are

I worked through re-install hardware
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#6
revdotbob

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I accidentally sent incomplete posting!

Thanks for this

I downloaded the driver and unzipped it

I set a system restore point

I uninstalled the driver that was flagged up as a problem. System manager does not offer me the driver I have downloaded

I tried to install the driver through New hardware but XP did not want to follow that route either from the file on the computer or on a disk

The ESS site said it could be installed by clicking on install.exe but the system freezes every time I do that. I can only turn the laptop off by switching off mains and disconnecting the battery.

I then found I had a yellow circled exclamation mark by ESS maestro 2E PCI Audio Drive.

The other (OK) parts are

Audio Codecs
Legacy Audio drivers
Legacy Video capture Devices
Media Control Devices
Video Codecs



I worked through re-install hardware. It searched for the driver and installed it. Yellow sign now absent

I ignored a message from XP about changes as ESS said that might happen

I have no probelems showing but I still have no sound

Winamp says Bad direct sound driver Error 88780078

Control panel sounds still shows no device
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#7
happyrock

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did you get the driver from the link I posted..
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#8
revdotbob

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Yes from Softpedia but the mirror site as the main site would not download
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#9
happyrock

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are you using xp home or pro...
if its home go here and scroll down and get the audio driver...
while your at that link...you may want to download all the drivers for your computer...just in case...it was a PITA to get there...
if its pro go here..

Edited by happyrck, 07 March 2008 - 05:41 PM.

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#10
revdotbob

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Thanks for this

I'm using XP Home

I downloaded the audio driver from HP (I'll archive the others when this is sorted)

Installation was fine but did not automatically update to the soundcard. I updated the driver with the latest one offered but Control panel/sound still says there is no device installed

Device manager says the Maestro audio drive is working properly

BTW in the installation process I got a message "files that are required for Wimdows to run properly have een replaced by unrecognised ones. " I chose to ignore that
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#11
happyrock

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have you checked in the control panel...sounds and audio devices...volume tab...make sure mute is not checked...are the speakers greyed out or can you click on them..
next click on advanced by the speakers...is it set to desktop stereo speakers...
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#12
revdotbob

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Everything is greyed out both device settings and speaker volume
and it says no audio device

I cannot access advanced for either

Under hardware it says everything is working properly
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#13
happyrock

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launch everest again ...we need your chipset driver...
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#14
revdotbob

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OK. This is the info from Everest

Device Description
North Bridge: Intel 82443BX/ZX

Device Description
South Bridge: Intel 82371EB PIIX4E
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#15
happyrock

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I'm afraid we will have to get those from the hp compaq site...or ESS...
let me do a little more research on this...
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