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Internet Explorer


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#1
Lynne25

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Can anyone please help I can not get on to internet explorer when I click on the icon to open it, it looks like it's going to open but then it shuts down. I can log into msn but when I try to read my emails it wont work becase internet explorer wont work, it worked fined this morning but not now, any suggestions??
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#2
SRX660

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Heres microsoft's answer.

Repair Internet Explorer 6 by using the System File Checker in Windows XP
If you already have Windows XP Service Pack 2 installed, and you do not want to install Internet Explorer 7, you may be able to resolve problems with Internet Explorer 6 by running the System File Checker. Additionally, running the System File Checker may help resolve issues with Outlook Express.

To run the System File Checker, follow these steps:
1. Click Start, click Run type sfc /scannow, and then press ENTER.
2. Follow the prompts throughout the System File Checker process.
3. Restart the computer when System File Checker process is complete.

Reinstall Internet Explorer 6 by using the Ie.inf file
If you already have Windows XP Service Pack 2 installed, and you do not want to install Internet Explorer 7, you may be able to resolve problems with Internet Explorer 6 by using the Ie.inf file to reinstall Internet Explorer 6. To do this, follow these steps:
1. Click Start, click Run, type %systemroot%\inf, and then press Enter.
2. Find the Ie.inf file that is located in Windows\Inf folder.
3. Right-click the Ie.inf file, and then click Install.
4. Restart the computer when the file copy process is complete.

The same answers are here in slightly different wording.

http://www.theelderg.../repair_ie6.htm

SRX660
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#3
Lynne25

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I tried the stuff you suggested but still no luck, will it make a difference that I am using IE 7?? Also I can not acess Internet options in the control panel??
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#4
Ztruker

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See this MS article for directions on resetting Internet Explorer 7 (IE7) to it's installation state, before any changes were made to it.

http://support.microsoft.com/kb/923737

This can often solve weired IE7 problems.

Edit: Fixed link

Edited by Ztruker, 11 March 2008 - 05:49 PM.

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#5
Lynne25

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This is the message I get when I click on the link "The system cannot find the file specified".

Any suggestions
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#6
Ztruker

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Don't know what happened to that link. This one works: http://support.microsoft.com/kb/923737
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#7
Lynne25

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Hi I can not do the help you have suggested as I can not access "Internet options" any suggestions

Thanks very much for your help by the way
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#8
SRX660

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This is the gist of the microsoft webpage.

How to use Reset Internet Explorer Settings (RIES)

INTRODUCTION
This article contains information about a new feature in Windows Internet Explorer 7 that is called Reset Internet Explorer Settings (RIES). This article also includes a description of the behavior of this feature and gives some recommendations about how to use this feature.

MORE INFORMATION
Windows Internet Explorer 7 for Microsoft Windows XP and Windows Internet Explorer 7 in Microsoft Windows Vista have many security enhancements that make Internet Explorer 7 less susceptible to spyware and to malware. Typically, badly written add-ons can affect the browsing experience in Internet Explorer 7. RIES enables Internet Explorer 7 to recover from such situations.

To use RIES in Internet Explorer 7, follow these steps:
1. Click the Tools menu, and then click Internet Options.
2. On the Advanced tab, click Reset.
3. In the Reset Internet Explorer Settings dialog box, click Reset.
4. When Internet Explorer 7 finishes restoring the default settings, click Close, and then click OK two times.
5. Close Internet Explorer 7. The changes take effect the next time that you open Internet Explorer 7.
Note If you cannot start Internet Explorer 7 for some reason, use RIES from Internet Options in Control Panel.

RIES restores the default settings of the following features:
• Home pages
• Search scopes
• Browsing history
• Form data
• Passwords
• Appearance settings
• Toolbars
• ActiveX controls

How RIES works
RIES resets the following settings:
• Browser settings

RIES resets all user-defined browser settings to Internet Explorer 7 defaults. These settings include those that are set by installed extensions, toolbars, and other add-ons. If you have administrative credentials when you are running RIES, the corresponding computer settings are located in the HKEY_LOCAL_MACHINE registry subtree. RIES resets these settings to Internet Explorer 7 defaults. These settings include all the customizations that you can make to Internet Explorer 7 by using the Internet Options dialog box. For example, this resets security settings, privacy settings, and zone settings.
• Extensibility

All extensibility entry points that you install are prevented from running automatically. If you load extensions such as toolbars, browser extensions, and Browser Helper Objects when you start Internet Explorer 7, the extensions are disabled. Additionally, the ActiveX Opt-in state of ActiveX controls are restored.
• Browsing history

RIES clears temporary Internet files, cookies, browsing history, form data, passwords, and auto-complete data.
• Manufacturer settings

RIES restores Internet Explorer 7 customizations that are applied by the OEM in the initial package. These customizations are applied to Internet Explorer 7 by using the Internet Explorer Administration Kit (IEAK). Alternatively, these customizations are applied by using the settings that are applied by the OEM during the installation of the operating system.

What you must know
• RIES disables all toolbars, browser extensions, and customizations that you install. To use any of these disabled customizations, you must selectively enable each customization through the Manage Add-ons dialog box. Some toolbars may require that two or more controls are enabled to work correctly. These toolbars have controls for the corresponding Browser Helper Object and toolbar extensions. You can easily enable all the disabled controls that are from a trusted publisher from the Manage Add-ons dialog box.
• For Web pages that have ActiveX controls, you must approve running specific ActiveX controls. You approve running specific controls the first time that you encounter these controls.
• RIES neither clears the favorites nor clears the feeds. Also, RIES does not reset connection settings because the settings can be used from other programs.
• RIES does not affect Group Policy settings. After you use RIES, all the policies and restrictions that administrators control on a domain are still respected in Internet Explorer 7. However, RIES does not respect some policies that affect how RIES works when RIES is in progress. For example, when you enable the Turn off Delete Browsing History functionality Group Policy, RIES clears temporary Internet files. The policy continues to work after you use RIES by disabling UI entry points to the Delete Browsing History dialog box. However, from the RIES context, this Group Policy is not in effect. You can disable RIES features on end-user computers by using the Do not allow resetting Internet Explorer settings Group Policy.
• When you run RIES with administrative credentials, the HKEY_LOCAL_MACHINE registry subtree settings are reset. These settings apply to all the users on this computer. This affects the browsing experience of users who are currently using Internet Explorer 7 and users who open a new browsing session. If users do not change the settings, Internet Explorer 7 reads those settings from HKLM, and then the settings are cleaned. However, RIES does not touch the settings that users specifically customize. Therefore, we recommend that administrators use RIES after they communicate with all affected end-users.
• Many applications interact with Internet Explorer 7. These applications may start Internet Explorer 7, or these applications may embed Internet Explorer 7 as needed. For example, Microsoft Outlook opens Internet Explorer7 when you click a hyperlink in an e-mail message. Such interactions with Internet Explorer 7 during an RIES operation could lead to unexpected results. Therefore, we recommend that you close all other applications and windows before you run RIES.
• If one or more RIES tasks fail, the tasks are identified by an X that is located next to the tasks in the Progress dialog box. Additionally, the details of failed actions are logged in the Ried.log log file and the Brndlog.txt log file. You can find these files in the %USERPROFILE%\Local Settings\Application Data\Microsoft\Internet Explorer\ folder.

There is more but i don't know if you will need it. Why you must use Internet explorer i do not know. I quit using IE many years ago when Firefox 1 came out. I have never looked back and only use IE when i absolutely have to.

SRX660
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#9
Lynne25

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Hi I seem to have fixed it myself not sure how I managed it but fingers crossed it stays fixed.

Thanks everyone for your help.
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