[twobigfish]

My computer is incredibly slow opening documents right now. the internet is fine. but when I open a word document or an excel document, it takes forever and it didn't use to take so long. is there something running in the background causing this and if so, how do I go about finding it? I have webroot spy sweeper. My nephew installed two things on it at new year's time, a game called babo violent 2 and mozilla firefox, could either of these be causing trouble?

[Advertisements]

Generally it is good to run anti-virus' around an event of such, macros commonly associate themselves with Word and Excel. I would recommend using two that I have down there, specifically Spybot and AVG.

[Will_00]

Generally it is good to run anti-virus' around an event of such, macros commonly associate themselves with Word and Excel. I would recommend using two that I have down there, specifically Spybot and AVG.

[happyrock]

uninstall babo violent 2 and mozilla firefox using the add/remove programs in the control panel..

go to START..RUN...type in MSCONFIG...then click on OK or press ENTER..
click on START UP TAB...uncheck everything EXCEPT your AV and firewall...if its a laptop you have to be careful about what you uncheck or your touch pad and wireless and things like that will not function for you..
google each start up item to decide if you need it to load with windows...unchecking them does not remove them ..they are still available to use...

the next thing we are going to do is turn off indexing ....its a resource hog and if you aren't searching for things on your computer 10 times a day it will only slow down your system....

click on start...my computer...right click on C: drive....properties...on the general tab..uncheck ...allow indexing on this drive....if you do not have the box on your system...

then START...RUN...type in SERVICES.MSC...then OK...scroll down until you find INDEXING SERVICE...click on it and in the general tab set it to DISABLED...then exit

To clean your temp folder, recycle bin, index.dat etc..please download this free tool...

CCleaner

Don't install any Toolbars, or other programs, should it ask you...Just
uncheck the option of installing the Yahoo toolbar....if you get
the slim version it does not have the toolbar
thats the one I recommend...
It will put a shortcut on your Desktop.

Click on CCleaner to start it....
Before first use...
Select Options then Advanced.
UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
The rest of the standard settings are fine...

Then click "Run Cleaner"

DO NOT USE ANY OF THE OTHER TOOLS...RUNNING THEM MAY CAUSE OTHER PROBLEMS

next get diskeeper lite here...

after installing it...click on the icon...close the "nag" screen...click on your c drive to select it ...then down towards the bottom ...click on defragment now...first time you use it it may take 15 to 30 minutes to complete...do it about every two weeks and it will complete in about 7 minutes...
reboot and tell me hows its running..

[Ztruker]

If that doesn't help, try renaming normal.dot to normal.dot.old. This file sometimes gets corrupted and causes all kinds of problems with Word, including slow opening.

It should be located in: C:\Documents and Settings\youruserid\Application Data\Microsoft\Templates

The next time you start Word, it will create a new one.

See here for some very good info on this file and how to access/rename/delete it: http://www.officeart...rosoft_word.htm

[twobigfish]

If that doesn't help, try renaming normal.dot to normal.dot.old. This file sometimes gets corrupted and causes all kinds of problems with Word, including slow opening.

It should be located in: C:\Documents and Settings\youruserid\Application Data\Microsoft\Templates

The next time you start Word, it will create a new one.

See here for some very good info on this file and how to access/rename/delete it: http://www.officeart...rosoft_word.htm

[twobigfish]

Hi, I tried all that was suggested - it took hours to defragment but it didn't help the opening of word documents at all. i did the rename of normal.dot but that didn't help it either. it still takes way too long to open a word document, almost 2 minutes. it is not normal. any other ideas?

[happyrock]

Please go to the malware forum Start HERE....

That will help you clean up 80 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then start a new topic in the MALWARE FORUM forum here...