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Can't get email


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#1
Catb4sig

Catb4sig

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I have a Compac HP Pavillion a220n. with MS Windows XP 2002 Service Pack 2.

I just got hooked up with Qwest high speed internet service. I had to remove Norton as I was told it was incompatible with the McAffee security service provided with the high speed service.

I can't get email. I get a message telling me that a Hotmail could not make a connection made over the FTP connection as the firewall is blocking.

When I contacted Qwest they told me to contact Compac as the high speed connection was fine. Compac just disabled my firewall I discovered today and I still could not get my email.

I am very technically unsavvy...and wonder if anyone has encountered this or can tell me in layman's terms how to fix it.

Thanks.
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#2
Will_00

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Did you disable the Windows Firewall or the Norton Firewall?

(Compaq is not spelled compac, it is Compaq.)
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#3
Catb4sig

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I removed all of Norton's anti virus and firewall protection. I now have windows live care which says everything is "good" on my computer. However when I try to send an email (with my resume - job hunting) I get a message saying it cannot find Qwest...my high speed internet server.
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