I am NOT running Windows in safe mode; I was told that before I should download a different anti-virus program that I should delete what I had and that is PC-Cillin (Trend Micro).
I have Windows Installer 3.1 and when I clicked on THAT, it was very confusing to say the least.
It also had KB893803 in parentheses after "Windows Installer 3.1"
Thought I should see if a regular program could be deleted and I was able to do that without any problem.
Please advise.