[Tommie]

hi,

i have a problem with my laptop..

here is my hijack this log..:

Logfile of HijackThis v1.99.1
Scan saved at 16:12:47, on 24-4-2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\nicky ellen peter\Local Settings\Temp\Tijdelijke map 2 voor hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.nl/0SENLNL/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.nl/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.defaultse...ie/searchba.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.nl/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.co...rchPageHome.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer aangeboden door Wanadoo
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = www-proxy.wanadoo.nl:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = www.wanadoo.nl;signup.wanadoo.nl;<local>
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen
O1 - Hosts: 64.233.167.104 www.symantec.com
O1 - Hosts: 64.233.167.104 www.sophos.com
O1 - Hosts: 64.233.167.104 www.mcafee.com
O1 - Hosts: 64.233.167.104 www.viruslist.com
O1 - Hosts: 64.233.167.104 www.f-secure.com
O1 - Hosts: 64.233.167.104 www.avp.com
O1 - Hosts: 64.233.167.104 www.kaspersky.com
O1 - Hosts: 64.233.167.104 www.networkassociates.com
O1 - Hosts: 64.233.167.104 www.ca.com
O1 - Hosts: 64.233.167.104 www.my-etrust.com
O1 - Hosts: 64.233.167.104 www.nai.com
O1 - Hosts: 64.233.167.104 www.trendmicro.com
O1 - Hosts: 64.233.167.104 www.grisoft.com
O1 - Hosts: 64.233.167.104 securityresponse.symantec.com
O1 - Hosts: 64.233.167.104 symantec.com
O1 - Hosts: 64.233.167.104 sophos.com
O1 - Hosts: 64.233.167.104 mcafee.com
O1 - Hosts: 64.233.167.104 liveupdate.symantecliveupdate.com
O1 - Hosts: 64.233.167.104 viruslist.com
O1 - Hosts: 64.233.167.104 f-secure.com
O1 - Hosts: 64.233.167.104 kaspersky.com
O1 - Hosts: 64.233.167.104 kaspersky-labs.com
O1 - Hosts: 64.233.167.104 avp.com
O1 - Hosts: 64.233.167.104 networkassociates.com
O1 - Hosts: 64.233.167.104 ca.com
O1 - Hosts: 64.233.167.104 mast.mcafee.com
O1 - Hosts: 64.233.167.104 my-etrust.com
O1 - Hosts: 64.233.167.104 download.mcafee.com
O1 - Hosts: 64.233.167.104 dispatch.mcafee.com
O1 - Hosts: 64.233.167.104 secure.nai.com
O1 - Hosts: 64.233.167.104 nai.com
O1 - Hosts: 64.233.167.104 update.symantec.com
O1 - Hosts: 64.233.167.104 updates.symantec.com
O1 - Hosts: 64.233.167.104 us.mcafee.com
O1 - Hosts: 64.233.167.104 liveupdate.symantec.com
O1 - Hosts: 64.233.167.104 customer.symantec.com
O1 - Hosts: 64.233.167.104 rads.mcafee.com
O1 - Hosts: 64.233.167.104 trendmicro.com
O1 - Hosts: 64.233.167.104 grisoft.com
O1 - Hosts: 64.233.167.104 sandbox.norman.no
O1 - Hosts: 64.233.167.104 www.pandasoftware.com
O1 - Hosts: 64.233.167.104 uk.trendmicro-europe.com
O2 - BHO: rtc - {0610C4E6-A0D0-45d8-B6CB-3CCD74296EBB} - C:\WINDOWS\System32\rtc.dll
O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet6_38.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\nl\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\nl\msntb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {FAA356E4-D317-42a6-AB41-A3021C6E7D52} - (no file)
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\nl\msnappau.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Microsoft Xp Systems loader] winsystem32xp.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [snpstd] C:\WINDOWS\vsnpstd.exe
O4 - HKLM\..\RunServices: [ltwob] C:\WINDOWS\System32\formatsys.exe
O4 - HKLM\..\RunServices: [avnort] C:\WINDOWS\msmbw.exe
O4 - HKLM\..\RunServices: [serpe] C:\WINDOWS\System32\serbw.exe
O4 - HKLM\..\RunServices: [Microsoft Xp Systems loader] winsystem32xp.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Wanadoo Menu] C:\Program Files\Wanadoo\NL\Mnu\IGOMNU.EXE /S:T
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Microsoft Xp Systems loader] winsystem32xp.exe
O4 - HKCU\..\RunServices: [Microsoft Xp Systems loader] winsystem32xp.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.nl/
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {10000000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\foo.mht!http://www.free32.com/POP.CHM::/sp.exe
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup.../bridge-c11.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...up1.0.0.8-2.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} - http://messenger.zon...MineSweeper.cab
O16 - DPF: {3B623D23-2757-4881-A01E-D560EBCA5307} (VacPro.olanda_ver10) - http://66.194.38.28/...landa_ver10.CAB
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - http://messenger.zon...StatsClient.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - http://messenger.msn...pdownloader.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} - http://chat.msn.com/bin/msnchat45.cab
O20 - AppInit_DLLs: C:\WINDOWS\System32\rtc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

[Advertisements]

is somebody gonna help me with this problem..i really need your help..

[Tommie]

is somebody gonna help me with this problem..i really need your help..

[Kat]

Hi there Tommie! I am analyzing your log now, and will post instructions for you shortly! You do have several infections present on your system, but if you follow all my advice, you will be cleaned up in no time!

[Kat]

Hi there, and welcome! My name is Kat, and I'll be helping you to get your computer fixed up and on the run again! You may want to print these instructions or save them to a NotePad file on your desktop to make it easier for you to follow each step in order!

1. Before we tackle the infections on your machine, I need you to do something very important. It is not a good idea to run HijackThis from a "temp" location. Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible

2. You have a virus named W32.Serflog.A that has caused your host file corruptions, and many of the other issues in your log. Let's tackle this next. Please go here to run the removal tool for this from Symantec. Prior to using this tool, please do the following:
# Disable System Restore:

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• Check Turn off System Restore.
• Click Apply, and then click OK.
• Reboot

# Update the virus definitions.
# Run a full system scan and delete all the files detected as W32.Serflog.A.
# Delete the value that was added to the registry.

3. Please remove these entries from Add/Remove Programs in the Control Panel(if present):

NewDotNet
Please note any other programs that you dont recognize in that list in your next response


4. Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below (if still present)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.nl/0SENLNL/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.defaultse...ie/searchba.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.hotbar.co...rchPageHome.htm

O1 - Hosts: 64.233.167.104 www.symantec.com
O1 - Hosts: 64.233.167.104 www.sophos.com
O1 - Hosts: 64.233.167.104 www.mcafee.com
O1 - Hosts: 64.233.167.104 www.viruslist.com
O1 - Hosts: 64.233.167.104 www.f-secure.com
O1 - Hosts: 64.233.167.104 www.avp.com
O1 - Hosts: 64.233.167.104 www.kaspersky.com
O1 - Hosts: 64.233.167.104 www.networkassociates.com
O1 - Hosts: 64.233.167.104 www.ca.com
O1 - Hosts: 64.233.167.104 www.my-etrust.com
O1 - Hosts: 64.233.167.104 www.nai.com
O1 - Hosts: 64.233.167.104 www.trendmicro.com
O1 - Hosts: 64.233.167.104 www.grisoft.com
O1 - Hosts: 64.233.167.104 securityresponse.symantec.com
O1 - Hosts: 64.233.167.104 symantec.com
O1 - Hosts: 64.233.167.104 sophos.com
O1 - Hosts: 64.233.167.104 mcafee.com
O1 - Hosts: 64.233.167.104 liveupdate.symantecliveupdate.com
O1 - Hosts: 64.233.167.104 viruslist.com
O1 - Hosts: 64.233.167.104 f-secure.com
O1 - Hosts: 64.233.167.104 kaspersky.com
O1 - Hosts: 64.233.167.104 kaspersky-labs.com
O1 - Hosts: 64.233.167.104 avp.com
O1 - Hosts: 64.233.167.104 networkassociates.com
O1 - Hosts: 64.233.167.104 ca.com
O1 - Hosts: 64.233.167.104 mast.mcafee.com
O1 - Hosts: 64.233.167.104 my-etrust.com
O1 - Hosts: 64.233.167.104 download.mcafee.com
O1 - Hosts: 64.233.167.104 dispatch.mcafee.com
O1 - Hosts: 64.233.167.104 secure.nai.com
O1 - Hosts: 64.233.167.104 nai.com
O1 - Hosts: 64.233.167.104 update.symantec.com
O1 - Hosts: 64.233.167.104 updates.symantec.com
O1 - Hosts: 64.233.167.104 us.mcafee.com
O1 - Hosts: 64.233.167.104 liveupdate.symantec.com
O1 - Hosts: 64.233.167.104 customer.symantec.com
O1 - Hosts: 64.233.167.104 rads.mcafee.com
O1 - Hosts: 64.233.167.104 trendmicro.com
O1 - Hosts: 64.233.167.104 grisoft.com
O1 - Hosts: 64.233.167.104 sandbox.norman.no
O1 - Hosts: 64.233.167.104 www.pandasoftware.com
O1 - Hosts: 64.233.167.104 uk.trendmicro-europe.com

O2 - BHO: rtc - {0610C4E6-A0D0-45d8-B6CB-3CCD74296EBB} - C:\WINDOWS\System32\rtc.dll
O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet6_38.dll

O3 - Toolbar: (no name) - {FAA356E4-D317-42a6-AB41-A3021C6E7D52} - (no file) ISTbar

O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [snpstd] C:\WINDOWS\vsnpstd.exe
O4 - HKLM\..\RunServices: [ltwob] C:\WINDOWS\System32\formatsys.exe
O4 - HKLM\..\RunServices: [avnort] C:\WINDOWS\msmbw.exe
O4 - HKLM\..\RunServices: [serpe] C:\WINDOWS\System32\serbw.exe
O4 - HKLM\..\RunServices: [Microsoft Xp Systems loader] winsystem32xp.exe
O4 - HKCU\..\Run: [Microsoft Xp Systems loader] winsystem32xp.exe
O4 - HKCU\..\RunServices: [Microsoft Xp Systems loader] winsystem32xp.exe

O16 - DPF: {10000000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\foo.mht!http://www.free32.com/POP.CHM::/sp.exe
O16 - DPF: {3B623D23-2757-4881-A01E-D560EBCA5307} (VacPro.olanda_ver10) - http://66.194.38.28/...landa_ver10.CAB

O20 - AppInit_DLLs: C:\WINDOWS\System32\rtc.dll

Now close all windows other than HiJackThis, then click Fix Checked. Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Please delete these folders using Windows Explorer(if present):
C:\Program Files\NewDotNet

Please delete these files using Windows Explorer(if present):
C:\WINDOWS\System32\rtc.dll
C:\WINDOWS\vsnpstd.exe
C:\WINDOWS\vsnpstd.exe
C:\WINDOWS\System32\formatsys.exe
C:\WINDOWS\msmbw.exe

Go to Start>Search and do a complete search for all entries of the following file, and delete them all:
winsystem32xp.exe

[/b]After that, Reboot.

5. Now let's restore your Hosts file to what it should be! Please download hoster , then Unzip the program and install it, then run it. Choose "restore original hosts" and then close the program.

6. Please download CleanUp! and run it to remove any leftover remnants of infection. Click the CleanUp button, and let it scan and select any files it needs to remove. Once it is done, exit the program.

7. ENABLE system restore by:
[list]
[*]On the Desktop, right-click My Computer.
[*]Click Properties.
[*]Click the System Restore tab.
[*]UN-Check *Turn off System Restore*.
[*]Click Apply, and then click OK.

8. After you have done all of the above steps, please reboot your computer one last time, and scan for a fresh log using HijackThis and paste it here in a reply for me to check. If you have any problems or questions along the way, please don't hesitate to stop where you are and post a response here for me, and I"ll help you!

Edited by ~Kat~, 26 April 2005 - 03:13 PM.

[Tommie]

hi..i fixxed the problem.. thanx for you help..

[Kat]

You're welcome!

this topic is being closed as it has been resolved. If you need help in the future, please feel free to start a new topic!

Congratulations! Your log is clean!
Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:

Prevention Programs:

• Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
• Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
• IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.

Other necessary Programs:

• AntiVirus Program<= An AntiVirus program is a must! Whether it is a free version like AVG or Anti-Vir, or a shareware version like Norton or Kapersky, this is a must have.
• Firewall<= A firewall is definatley a must have. Two good free versions are Sygate and ZoneLabs.
• More Secure Browser<= Internet Explorer is not the most secure and best browser. There are safer and better alternatives available. I recommend Firefox, however Opera and SlimBrowsers are good as well.

And also see TonyKlein's good advice
So how did I get infected in the first place? and AntiSpyware Net's spyware article: Spyware, Adware, Malware: What it is, how it got on my computer, how to get rid of it, and how to prevent it.