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"infected by unknown trojan..." [RESOLVED]


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#61
shawshank24

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and now, for some reason, combofix won't run again... i run as admin, it shows the progress bar, and then nothing else happens. it's the same as the first time you asked me to run it, i have no idea why it ran successfully last time...
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#62
andrewuk

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the BSOD issues are beyond my knowledge and i will be directing you to the Windows Vista™ part of this forum when we are done here.

and now, for some reason, combofix won't run again... i run as admin, it shows the progress bar, and then nothing else happens. it's the same as the first time you asked me to run it, i have no idea why it ran successfully last time...

im suspecting this is all related to your BSOD issues.

do you still have a black screen etc?

andrewuk
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#63
shawshank24

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yeah, still no background or thumbnails...

ugh, this computer is literally a week old.
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#64
andrewuk

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Hi shawshank24

yeah, still no background or thumbnails...

ugh, this computer is literally a week old.

from a malware point of view your logs are clean. and i am clean out of ideas on how to fix your thumb nails and screen :)

for the BSOD issues, and the screen, i would post in this part of the forum: Windows Vista™

however, given the age of your computer i would seriously think about taking it back.

you should clear off combofix though:

Click START then RUN
  • Now type Combofix /u in the runbox and click OK


    • Posted Image

  • When shown the disclaimer, Select "2"

The above procedure will:
  • Delete the following:
    • ComboFix and its associated files and folders.
    • VundoFix backups, if present
    • The C:\Deckard folder, if present
    • The C:_OtMoveIt folder, if present
  • Reset the clock settings.
  • Hide file extensions, if required.
  • Hide System/Hidden files, if required.
  • Reset System Restore.
If you have trouble with this, let me know and we will clear away the fix tools and reset your restore points another way

andrewuk
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#65
shawshank24

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i changed the view in my folder and the thumbnails displayed again. i don't know what was going on, but the simplest thing i could think of turned out fixing it.

still have no background though. i was running all those scans and stuff when it disappeared, so i have a feeling it's a bi-product of one of those. that's why i think that it's a registry issue or something, and not software/hardware... maybe a vista setting, but my best guess is registry.

i added to a thread of a person who seemed to be having the same problem in the vista forum. hopefully someone over there can figure this brain-buster out...

from all the google searches i've done about my BSOD issues, the thing i see common to all the errors is bad RAM. next time it happens will put me over the edge to where i take out a stick at a time and see if it continues to happen. i have an extended warranty, and they will send me new RAM if i find that to be the problem. (maingear).

thank you again adrewuk for all your help, if you stumble upon any fixes for the desktop issue, i would be greatful if you let me know.

thanks!
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#66
andrewuk

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still have no background though. i was running all those scans and stuff when it disappeared, so i have a feeling it's a bi-product of one of those. that's why i think that it's a registry issue or something, and not software/hardware... maybe a vista setting, but my best guess is registry.

in my experience, running combofix again normally sorted it out.

if you stumble upon any fixes for the desktop issue, i would be greatful if you let me know.

i will do

andrewuk
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#67
shawshank24

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do you think a program such as registry mechanic would pick up things like this and "clean" them?

or is there a database of entries with descriptions i can use to compare to my registry to look for a culprit?
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#68
andrewuk

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i dont know the answer to your first question.

to your second, we looked in the only place i could think of...........which is pretty much why i am clean out of ideas.
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#69
andrewuk

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since from a malware point of view your logs are clean i will close this topic.

i will keep monitoring your post in the vista forum and keep looking for ideas myself on your desktop issue. if i find a solution, i will drop you an IM.

andrewuk
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#70
andrewuk

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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