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Virtumonde Removal


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#1
jdhardy2

jdhardy2

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We ran Spybot which found Virtumonde trojan and even though I removed it, my computer is definitely still infected with this malware. My antivirus software does not show that I have the virus but it is clear that VIRTUMONDE is still present. So here is my Combofix and hijackthis results:

ComboFix:
ComboFix 08-03-18.1 - Jillian 2008-03-19 15:21:30.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.591 [GMT -7:00]
Running from: C:\Documents and Settings\Jillian\Desktop\ComboFix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

d-------- C:\Program Files\Microsoft Works
2008-03-03 13:12 . 2008-03-03 13:12 <DIR> d-------- C:\Program Files\MSBuild
2008-03-03 13:10 . 2008-03-03 13:10 <DIR> d-------- C:\Program Files\Microsoft.NET
2008-03-03 13:05 . 2008-03-03 13:05 <DIR> d-------- C:\Program Files\Microsoft Visual Studio 8
2008-03-03 13:04 . 2008-03-18 23:44 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Microsoft Help
2008-02-21 13:14 . 2008-02-21 13:14 <DIR> d-------- C:\Program Files\MSECache

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-03-19 18:37 --------- d---a-w C:\Documents and Settings\All Users\Application Data\TEMP
2008-02-26 06:02 --------- d-----w C:\Documents and Settings\All Users\Application Data\Dell
2008-02-26 04:21 28,400 ----a-w C:\Documents and Settings\Jillian\Application Data\GDIPFONTCACHEV1.DAT
2008-02-15 19:18 --------- d--h--w C:\Program Files\InstallShield Installation Information
2008-02-14 02:33 --------- d-----w C:\Program Files\Inspiration 8
2008-02-14 02:33 --------- d-----w C:\Documents and Settings\Jillian\Application Data\Inspiration Software
2008-02-08 20:40 --------- d-----w C:\Program Files\Sonic
2008-02-08 00:34 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-02-08 00:01 --------- d-----w C:\Program Files\Spybot - Search & Destroy
2008-02-06 22:26 --------- d-----w C:\Program Files\WinAce
2008-02-06 21:26 --------- d-----w C:\Documents and Settings\All Users\Application Data\Lavasoft
2008-02-06 21:25 --------- d-----w C:\Program Files\Common Files\Wise Installation Wizard
2008-02-06 03:35 --------- d-----w C:\Documents and Settings\Jillian\Application Data\Grisoft
2008-02-06 02:41 --------- d-----w C:\Program Files\Enigma Software Group
2008-02-04 05:35 --------- d-----w C:\Documents and Settings\Jillian\Application Data\Apple Computer
2008-01-30 19:09 --------- d-----w C:\Documents and Settings\Jillian\Application Data\Leadertech
2008-01-28 08:36 --------- d-----w C:\Program Files\Zune
2008-01-28 08:35 0 ---ha-w C:\WINDOWS\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2008-01-28 08:35 0 ---ha-w C:\WINDOWS\system32\drivers\Msft_Kernel_zumbus_01005.Wdf
2008-01-28 04:26 --------- d-----w C:\Documents and Settings\All Users\Application Data\SupportSoft
2008-01-28 04:25 --------- d-----w C:\Program Files\Dell Support Center
2008-01-28 04:25 --------- d-----w C:\Program Files\Common Files\supportsoft
2008-01-12 00:54 61,856 ----a-w C:\WINDOWS\system32\ZuneBusEnum.exe
2008-01-12 00:54 245,664 ----a-w C:\WINDOWS\system32\ZuneWlanCfgSvc.exe
2008-01-12 00:39 70,656 ----a-w C:\WINDOWS\system32\ZuneIpTransport.dll
2008-01-12 00:39 62,464 ----a-w C:\WINDOWS\system32\ZuneUsbTransport.dll
2008-01-12 00:39 35,840 ----a-w C:\WINDOWS\system32\ZuneUsbCOnnection.dll
2008-01-12 00:39 145,408 ----a-w C:\WINDOWS\system32\ZuneMTPZ.dll
2008-01-11 05:53 44,544 ------w C:\WINDOWS\system32\dllcache\pngfilt.dll
2007-12-19 23:01 347,136 ------w C:\WINDOWS\system32\dllcache\dxtmsft.dll
2006-02-19 10:28 12,288 ----a-w C:\WINDOWS\Fonts\RandFont.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{1046AAC2-32C8-4717-8A3E-9247945F6C99}]
C:\WINDOWS\system32\awvvs.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{29518DA8-5FBD-49C7-BC3D-FF691797F9D3}]
C:\WINDOWS\system32\geeba.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{7E960CD4-BD56-45CB-B1A2-F78B80987795}]
C:\WINDOWS\system32\vtsqo.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{9490B1B6-0728-45E9-A9FD-FC8AB5CDEC8A}]
C:\WINDOWS\system32\vtstt.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{B38855BA-1A3B-45E1-B528-C2B753AD0906}]
C:\WINDOWS\system32\mljjg.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{bd9afdf3-07ea-490c-a91d-8ef954a371f0}]
C:\WINDOWS\system32\jmkutdrb.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ModemOnHold"="C:\Program Files\NetWaiting\netWaiting.exe" [2003-09-10 00:24 20480]
"DellSupport"="C:\Program Files\DellSupport\DSAgnt.exe" [2007-03-15 11:09 460784]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 03:00 15360]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 09:23 202544]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2005-06-24 04:36 729178]
"SunJavaUpdateSched"="C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe" [2003-11-19 15:48 32881]
"SigmatelSysTrayApp"="stsystra.exe" [2005-08-23 21:42 393216 C:\WINDOWS\stsystra.exe]
"DVDLauncher"="C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-02-23 14:19 53248]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2006-09-01 15:57 282624]
"ISUSPM Startup"="C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 14:50 221184]
"ISUSScheduler"="C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 14:50 81920]
"DMXLauncher"="C:\Program Files\Dell\Media Experience\DMXLauncher.exe" [2005-01-26 23:02 86016]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [2006-02-19 02:41 49152]
"McAfeeUpdaterUI"="C:\Program Files\McAfee\Common Framework\UdaterUI.exe" [2006-11-17 13:39 136768]
"Adobe Photo Downloader"="C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe" [2007-03-09 11:09 63712]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-10-10 19:51 39792]
"ShStatEXE"="C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.exe" [2006-11-30 08:50 112216]
"dscactivate"="C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 09:24 16384]
"Zune Launcher"="c:\Program Files\Zune\ZuneLauncher.exe" [2008-01-11 17:54 166304]
"dla"="C:\WINDOWS\system32\dla\tfswctrl.exe" [2005-05-31 05:33 122941]
"Broadcom Wireless Manager UI"="C:\WINDOWS\system32\WLTRAY.exe" [2006-01-15 23:44 1347584]
"GrooveMonitor"="C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" [2006-10-27 00:47 31016]
"b8549d43"="C:\WINDOWS\system32\vtougxdl.dll" [ ]
"BMbb67aedf"="C:\WINDOWS\system32\lbcquggk.dll" [ ]
"combofix"="C:\WINDOWS\system32\CF18490.exe" [2004-08-04 03:00 388608]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Clean Access Agent.lnk - C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe [2007-09-17 15:48:50 2056275]
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe [2005-10-06 16:26:15 24576]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2006-02-19 04:21:22 288472]
HP Photosmart Premier Fast Start.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe [2006-02-10 07:56:20 73728]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2001-02-13 01:01:04 83360]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"=
"C:\\Program Files\\McAfee\\Common Framework\\FrameworkService.exe"=
"C:\\Program Files\\Messenger\\msmsgs.exe"=
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"C:\\Program Files\\MSN Messenger\\livecall.exe"=
"C:\\Program Files\\Internet Explorer\\iexplore.exe"=
"C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

R2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter);C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2007-11-15 09:23]
R2 zumbus;Zune Bus Enumerator Driver;C:\WINDOWS\system32\DRIVERS\zumbus.sys [2008-01-11 17:39]
R2 ZuneBusEnum;Zune Bus Enumerator;c:\WINDOWS\system32\ZuneBusEnum.exe [2008-01-11 17:54]
S3 DellBIOS;DellBIOS;C:\WINDOWS\DellBIOS.Sys [2008-03-17 13:43]
S3 ZuneWlanCfgSvc;Zune Wireless Configuration Service;c:\WINDOWS\system32\ZuneWlanCfgSvc.exe [2008-01-11 17:54]

.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-19 15:28:45
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\Program Files\McAfee\Common Framework\naPrdMgr.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2008-03-19 15:30:46 - machine was rebooted
ComboFix-quarantined-files.txt 2008-03-19 22:30:42
.
2008-03-19 06:44:10 --- E O F ---




HIJACKTHIS:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:00:34 PM, on 3/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1046AAC2-32C8-4717-8A3E-9247945F6C99} - C:\WINDOWS\system32\awvvs.dll (file missing)
O2 - BHO: (no name) - {29518DA8-5FBD-49C7-BC3D-FF691797F9D3} - C:\WINDOWS\system32\geeba.dll (file missing)
O2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~4\Office12\GRA8E1~1.DLL
O2 - BHO: (no name) - {7E960CD4-BD56-45CB-B1A2-F78B80987795} - C:\WINDOWS\system32\vtsqo.dll (file missing)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {9490B1B6-0728-45E9-A9FD-FC8AB5CDEC8A} - C:\WINDOWS\system32\vtstt.dll (file missing)
O2 - BHO: (no name) - {B38855BA-1A3B-45E1-B528-C2B753AD0906} - C:\WINDOWS\system32\mljjg.dll (file missing)
O2 - BHO: {0f173a45-9fe8-d19a-c094-ae703fdfa9db} - {bd9afdf3-07ea-490c-a91d-8ef954a371f0} - C:\WINDOWS\system32\jmkutdrb.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - Global Startup: Clean Access Agent.lnk = C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zon...kr.cab56986.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace....ploader1005.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail....es/MSNPUpld.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zon...O/GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.mi...b?1187721685859
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx...owserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.mi...b?1193281948750
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zon...nt.cab56907.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com...obat/nos/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 10455 bytes

I would very much appreciate any help I can get from anyone in fixing this problem! Thanks ahead of time.
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