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Malware spawning lots of IE windows, please help!


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#1
JonR

JonR

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Hi, after offering to try and sort out the sister in law's computer, I'm asking for your help! It seems to have a few issues, notably:

Spawning lots of IE windows with adverts in (even when using firefox)#
Redirecting search engine results pages to different pages

I've run AVG spyware jobby and super antispyware which has already resolved a couple of issues, but I don't seem to be able to make any progress on the IE bug.

Any help greatly appreciated, hijack this log is here:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:29:31, on 20/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\system32\svchost.exe
c:\program files\mcafee.com\vso\mcvsshld.exe
C:\WINDOWS\system32\wdfmgr.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\PowerKey.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\CtrlVol.exe
C:\Program Files\Launch Manager\OSDCtrl.exe
C:\Program Files\Launch Manager\Wbutton.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\Arcade\PCMService.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIADE.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
C:\WINDOWS\explorer.exe
G:\FirefoxPortable\FirefoxPortable.exe
G:\FirefoxPortable\App\firefox\firefox.exe
C:\Documents and Settings\User\Desktop\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.wanadoo.c...rch/default.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [preload] C:\Windows\RUNXMLPL.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LaunchAp] C:\Program Files\Launch Manager\LaunchAp.exe
O4 - HKLM\..\Run: [PowerKey] "C:\Program Files\Launch Manager\PowerKey.exe"
O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\HotkeyApp.exe
O4 - HKLM\..\Run: [CtrlVol] C:\Program Files\Launch Manager\CtrlVol.exe
O4 - HKLM\..\Run: [LMgrOSD] C:\Program Files\Launch Manager\OSDCtrl.exe
O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe"
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [EPSON Stylus DX4800 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIADE.EXE /P26 "EPSON Stylus DX4800 Series" /O6 "USB001" /M "Stylus DX4800"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [McafWelcome] C:\Program Files\McAfee.com\Agent\mcwelcom.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\ErrClean\strpmon.exe" dm=http://errclean.com ad=http://errclean.com sd=http://inspaid.errclean.com
O4 - HKLM\..\Run: [15681352] rundll32.exe "C:\WINDOWS\system32\jhdqrlaw.dll",b
O4 - HKLM\..\Run: [BM165b20ce] Rundll32.exe "C:\WINDOWS\system32\psfpnuuw.dll",s
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKLM\..\Policies\Explorer\Run: [wininet.dll] dfrgsrv.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.explorert...et/redirect.php (file missing)
O9 - Extra 'Tools' menuitem: IE Anti-Spyware - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.explorert...et/redirect.php (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.truprint....rintActivia.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1133794990265
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {FF3F0F03-0F01-131A-A3F9-08F02B23E0CC} - http://207.226.177.98/dba2218.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{1EFC9BD4-5CAB-4989-88C6-A8CAE4DCDC7E}: NameServer = 85.255.114.197,85.255.112.72
O17 - HKLM\System\CCS\Services\Tcpip\..\{74BE6A85-604F-4BD3-9F9D-716177A28E3D}: NameServer = 85.255.114.197,85.255.112.72
O17 - HKLM\System\CCS\Services\Tcpip\..\{DE5D29B2-7CEE-4257-8206-592DBDDE2F3A}: NameServer = 85.255.114.197,85.255.112.72
O17 - HKLM\System\CCS\Services\Tcpip\..\{F4AE85D3-9110-45D7-B1BF-D41F0F8C9CE8}: NameServer = 193.36.79.101 193.36.79.100
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.197 85.255.112.72
O17 - HKLM\System\CS1\Services\Tcpip\..\{1EFC9BD4-5CAB-4989-88C6-A8CAE4DCDC7E}: NameServer = 85.255.114.197,85.255.112.72
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.197 85.255.112.72
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O22 - SharedTaskScheduler: USB Ware - {E2CA7CD1-1AD9-F1C4-3D2A-DC1A33E7AF9D} - (no file)
O22 - SharedTaskScheduler: djuka - {ee9f7cf5-cd49-4cd8-8ba6-1514e7a5c22c} - C:\WINDOWS\SYSTEM32\WBCHHA.DLL (file missing)
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 9771 bytes

Thanks in advance for any help
Jon
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#2
Tal

Tal

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Hello JonR , welcome to GeeksToGo! :)

My name is Tal, and I will be assisting you in the process of removing malware from your computer. I am going through your logs now, and I'll be back soon with instructions on how to proceed.

As I'm still in training, my replies to you have to be approved before posting, so please excuse delays between replies.

Tal.
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#3
JonR

JonR

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Hey Tal, thanks for your help.

I'll be as patient as you need!

Thanks
Jon
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#4
Tal

Tal

    Trusted Helper

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Hello JonR ,

Before we proceed to clean your computer from malware, let's go over some points that will help both me and you, and prevent causing damage to your computer:
  • Please don't be afraid to ask questions! :) No question is considered dumb here. It's better to be safe than sorry!
  • Please follow the steps exactly in the same order posted. If you can't perform a certain step, or you're unsure on what to do, please stop and let me know.
  • NEVER fix anything in HijackThis or other programs on your own! This can be very dangerous and cause harm to your system. If you witness a certain entry or program you're unsure about, please don't hesitate to ask! :)

Step1 : Scanning with SmitFraudFix


Please download SmitfraudFix (by S!Ri) to your Desktop.

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

**If the tool fails to launch from the Desktop, please move SmitfraudFix.exe directly to the root of the system drive (usually C:), and launch from there.


Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlog...processutil.htm

Step2 : Scanning with DSS

Please download Deckard's System Scanner (DSS) and save it to your Desktop.
  • Close all other windows before proceeding.
  • Double-click on dss.exe and follow the prompts.
  • When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply. Note: It's likely that the two logs won't fit into one post. If so, please post extra.txt in a separate post.

Please include the DSS logs and the SmitFraudFix log in your next reply :)

Regards,

Tal
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