[factor]

Hi

I was referred to this section by Kahdah in the Malware forums. My computer was infected and we cleared everything up, but I am still having problems with very slow page loading with Internet Explorer or Firefox. Its kind of hard to explain, like when scrolling up or down on a page the reaction time is delayed also the progress bar on top of the task bar takes a long time to finish when loading a page.

Its also affecting anything played with Flash Player or Media Player, the sound plays normally but the movies plays back in slow motion, frames really. I updated to the latest Java, uninstalled Flash Player then reinstalled it but didn't make any difference. I really dont know where to look or where to turn for help.

I am running

Windows XP Pro.
Internet Explorer and Firefox

System Info

AMD-K6™ 3D processor
448 MHz
252 MB of RAM

Cable, Charter Communications

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Lack of memory and the slow processor speed will probably have a lot to do with it.
The computer is just basically doing too much for the speed that it is, realistically its a bit old now to spend money on to improve.

[Neil Jones]

Lack of memory and the slow processor speed will probably have a lot to do with it.
The computer is just basically doing too much for the speed that it is, realistically its a bit old now to spend money on to improve.

[factor]

Neil, thank you for the reply but thats not exactly what i wanted for an answer. Every thing was working fine till i got infected including Media player and Flash player and Browser speed. Something had to have been altered with the infection I had, I can't figure out what it would be.

The computer works fine otherwise, only when using the internet these problems occur. Is there anywhere I can go to seek help in this matter? Any help would be appreciated very much

[happyrock]

go to START..RUN...type in MSCONFIG...then click on OK or press ENTER..
click on START UP TAB...uncheck everything EXCEPT your AV and firewall...if its a laptop you have to be careful about what you uncheck or your touch pad and wireless and things like that will not function for you..
google each start up item to decide if you need it to load with windows...unchecking them does not remove them ..they are still available to use...

the next thing we are going to do is turn off indexing ....its a resource hog and if you aren't searching for things on your computer 10 times a day it will only slow down your system....

click on start...my computer...right click on C: drive....properties...on the general tab..uncheck ...allow indexing on this drive....if you do not have the box on your system...

then START...RUN...type in SERVICES.MSC...then OK...scroll down until you find INDEXING SERVICE...click on it and in the general tab set it to DISABLED...then exit

To clean your temp folder, recycle bin, index.dat etc..please download this free tool...

CCleaner

Don't install any Toolbars, or other programs, should it ask you...Just
uncheck the option of installing the Yahoo toolbar....if you get
the slim version it does not have the toolbar
thats the one I recommend...
It will put a shortcut on your Desktop.

Click on CCleaner to start it....
Before first use...
Select Options then Advanced.
UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
The rest of the standard settings are fine...

Then click "Run Cleaner"

DO NOT USE ANY OF THE OTHER TOOLS...RUNNING THEM MAY CAUSE OTHER PROBLEMS

next get diskeeper lite here...

after installing it...click on the icon...close the "nag" screen...click on your c drive to select it ...then down towards the bottom ...click on defragment now...first time you use it it may take 15 to 30 minutes to complete...do it about every two weeks and it will complete in about 7 minutes...
reboot and tell me hows its running...

Neil Jones is right ...you are real low on resources...so only do one thing at a time...no multi tasking

[factor]

Hi, Happyrck and thank you for the reply

I know i am low on resources like Neil said but everything was fine before the infection.

The first thing you told me to do in msconfig I did but there is no title for one of the entries.

On this (Startup Item) is blank
(Comand) blank
(Location) SOFTWARE\Microsoft\Windows\CurrentVersion\Run

This is puzzling to begin with!
Then their is no entry for AVG in the Startup, which i know i have. I guess thats why i have to manually update AVG, when i open AVG there is always a yellow check mark, and after i update it the check mark turns green.

Thought id tell you this before i prosed with what you told me to do

[happyrock]

continue on...

[factor]

Okey dokey will do

[factor]

Did as you instructed Happy. I already had CCleaner and use it faithfully also i defraged before the first post thinking it would help. I downloaded Diskkeeper Lite an ran it, it said it defraged 3110 excess fragments. I crossed my fingers hoping things would improve, but to no avail, no difference.

Another problem i forgot to mention every time i try and post using Internet Explorer to this forum, when i click add reply. I get a ( Internet Explorer has encountered a problem and needs to close), i don't have that problem using Firefox, thats what i am posting this on now.

Oh boy when will it every get better!

[happyrock]

Due to recent enhancements to the Adobe Flash Player installers, you can now remove the player only by using the Adobe Flash Player uninstaller. To remove Flash Player, simply download and run the appropriate uninstaller for your system

get the flashplayer uninstaller
Save the file to your system, choosing a location where you can find it (for example, your desktop).
Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications which might possibly use Flash Player are still in memory.
Run the uninstaller. This will remove Adobe Flash Player from all browsers on the system.

get the uninstaller here...run it
then get the flash player and shockwave player here...install them both
reboot
then go here to test them

[factor]

Okay, did all that you informed me to do Happyrck and seems to working better now.

What about the blank entry in my start up, how do i ride of it?

( On this (Startup Item) is blank
(Comand) blank
(Location) SOFTWARE\Microsoft\Windows\CurrentVersion\Run )

I am still in selective start up in System Configuration Utlity. Should i go back to normal start up?

[happyrock]

What about the blank entry in my start up, how do i ride of it?

ignore it

I am still in selective start up in System Configuration Utlity. Should i go back to normal start up?

nope...when you boot up and the little window pops up saying...you have changed the way windows starts yada yada ...put a tick in the don't show this again..(lower left side)and close the window

Another problem i forgot to mention every time i try and post using Internet Explorer to this forum,

if your using IE 6 ..get IE7 or if you already have IE7
if your using IE 7...
Note After you install Internet Explorer 7, you can repair damaged files or missing registration information in Internet Explorer 7. To do this, follow these steps:
1. Start Internet Explorer 7.
2. On the Tools menu, click Internet Options.
3. On the Advanced tab, click Reset.
4. In the Reset Internet Explorer Settings dialog box, click Reset to confirm.

no joy or it doesn't solve your problem or you just don't like it
uninstall it...it will just roll back to IE 6...

you can try opening another user account and see if that new one has any issues

Edited by happyrck, 22 March 2008 - 11:35 AM.