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Connection drops out randomly - Fibre Optic connection (no modem)


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#1
James Smith 2

James Smith 2

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Hi all.

I am a first time poster here, and I am not very computer savvy so please excuse me if I dont list all the info you need to help me.

I am using XP Pro SP2 and IE version 7.0.5730.11. My problem is that randomly my connection just drops out. I have read a lot of the posts here, and it seems that this is not an uncommon problem, but all I have read refers to modems and I dont have a modem - my connection is a fibre optic cable that I connect directly to with an ethernet cable via a wall socket in my office.

When the connection drops out the icon (the one that looks like a double screen) stays in the tray, and when I click on it indicates that I am connected, but I am not. I have to disconnect and try to reconnect again, but often that will not happen. So I have a choice of rebooting the PC (which mostly but not always allows me to reconnect OR I often can (again not always) reconnect after I remove the ethernet cable from the wall socket, and after a few seconds plug it back in again. If both these options fail, I simply shut down the PC and leave it for an hour or so and try again, and again until I get connected.

I have unchecked the "allow the computer to turn off this device to save power" box on the NIC properties/Power management tab- I did this after reding many posts suggesting that, but it has not helped.

I have contacted my ISP, who have had me delete the connection and set up a new one (many many times) turn off the antivirus (AVG) and also turn of the firewall (Windows) but I still have the problem.

Can anyone help please? I hope this is enough information to work on - please let me know if there is more required.

Thanks in advance for any help you can give me.
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#2
pip22

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Welcome to Geeks2Go!

Before investigating your PC or it's software as a possible source of the problem, you need to get the fibre-optic supply point checked out, as well as the cable you plug into it. Until they both get a clean bill of health there's little point in looking elsewhere.
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#3
James Smith 2

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Thanks pip22 for your reply.

I have had the fibre optic cabling checked out - the telco assures me that it is fine - and the ethernet cable is a new one.

Sorry, I should have told you that earlier.
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