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NEED HELP BAD!


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#1
Keeb Daddy

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Maybe this is the wrong spot...

my friend just got a brand new Dell Dimension, it's runnin' Windows XP, and it has a 22" widescreen monitor...

the comp works fine...

he has ClearWire wireless Hi-speed internet... when he tries to get online, it comes up for a minute then quits... he contacted Dell and went through all their hoops and was told to contact his ISP to have them "reconfigure" the monitor...

is this a common issue with ClearWire and widescreen monitors???

any help appreciated...
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#2
The Admiral

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I think your friend might have misheard. An internet connection will not affect the monitor, unless it is a particularly nasty virus. Your friend was probably advised to check with his ISP to diagnose an internet connection problem on the ISP side.

When you say it comes up for a minute then quits, is that the internet coming up and quitting, or the entire computer?
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#3
Keeb Daddy

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the internet comes up for a minute... then quits... and it only comes up in the top half of the screen... he called his ISP and they said they would have to come out to reconfigure the monitor to properly display the internet... I think they were tryin' to milk him for $50...
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#4
Neil Jones

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Personally if my provider told me this story about "reconfiguring" the monitor, I'd change providers. It's pretty clear that this provider's technical support doesn't have a clue what they're talking about. I'd love to know how a monitor can be reconfigured in ths fashion since it'll only have about four buttons to play with anyway.

This sounds more like its a problem with the monitor itself though.
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#5
pr0n

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that's comparable to a mechanic telling you that you've got misconfigured transmission telecoil mabob that'll cost $1000 to fix. don't let your friend throw his/her money at that.

keeb we need a more detailed description of what happens what type of errors you get, how things look stuff like that.

what we need to know is, when you start the internet, you tell us it quits then you say soemthing about the monitor, what exactly quits, the monitor or the internet? can you still access other stuff after "it" quits? do you have to restart? details details details :)
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#6
The Admiral

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The internet = cloud of millions of interconnected devices
Internet Explorer, Firefox, Safari, Opera (i.e. Web Browser) = method of accessing information
Internet connection = the link between the web browser and the internet

Which is quitting? I doubt the internet would just up and quit, so is the connection dropping, is the web browser closing, is the monitor turning off, etc?
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