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Problems with Spyware (Worm.Win32.NetSky) - Any Help Appreciated [RESO


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#1
Andy_UK

Andy_UK

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Hi

One of my PCs has started giving a number of warnings relating to what appears to be spyware named Worm.Win32.NetSky

The messages instruct me to download software from various links to clean and/or scan my machine - in addition I have three new icons on my desktop which appear to be scanner type applications - the properties of the icons show them to link to a web site called Viruswebprotect.com

The three icons are labelled - Privacy Protector, Error Cleaner, Spyware & Malware Protection - if I delete or move them from my desktop they automatically reappear the next time I restart my PC

In addition to all of the above - it appears that my browser (IE) has been hijacked and I can see several new browser sessions attempting to link to a site named Spywareisolator.com. Finally, attempts to start the task manager are met with a message that the task manager has been disabled by the administrator.

The above appears to be similar to other problems that people have posted - but before I went and run one of the previously posted solutions I would rather get some feedback from someone that knows a lot more about these things than I do.

Thanks in advance for any assistance with this.

Best Wishes
Andy

PS - the following is the contents of my Hijack This Log file.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:20:30, on 26/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0...S01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarerefer...=...6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft..../www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Andy M
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 9\SnagItBHO.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: (no name) - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - (no file)
O2 - BHO: (no name) - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - (no file)
O2 - BHO: (no name) - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-gb\msntb.dll
O2 - BHO: RDL Rolex - {EB2963E8-6425-4723-809D-7D8785740590} - C:\WINDOWS\dkxrstqlkd.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 9\SnagItIEAddin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-gb\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O3 - Toolbar: enlfxgw - {BB99C038-EEE6-44F9-9F70-821824438961} - C:\WINDOWS\enlfxgw.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\McAfee.com\Agent\McAgent.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: SnagIt 9.lnk = C:\Program Files\TechSmith\SnagIt 9\SnagIt32.exe
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-gb\msntb.dll/search.htm
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0001.1119\en-gb\msntabres.dll/229?3ddd5ac269034319bd4b409ec66fcf27
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0001.1119\en-gb\msntabres.dll/230?3ddd5ac269034319bd4b409ec66fcf27
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.od2.com
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative....015/CTSUEng.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc....kup/qdiagcc.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/...2/OCI/setup.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...90/mcinsctl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6FDB0065-2787-11D6-B1D8-0001023916FC} (CLOActiveXInstaller Control) - http://www.igl.net/c...tallerProj1.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.euro....er/PROFILER.CAB
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,23/mcgdmgr.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://game06.zylom....gamesplayer.cab
O16 - DPF: {C45B1500-7B63-47C2-AB25-C28CB46AFDEE} (MSN Music Mediabar) - http://sib1.od2.com/...nagerPlugin.CAB
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} -
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative....15023/CTPID.cab
O21 - SSODL: btrklfr - {2463E674-B50F-4DC6-A088-8C1079B71317} - C:\WINDOWS\btrklfr.dll
O21 - SSODL: apdqnxp - {8623D9A4-BE25-498A-9653-BADC74512A58} - C:\WINDOWS\apdqnxp.dll
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown owner - c:\program files\mcafee.com\agent\mcdetect.exe (file missing)
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - Unknown owner - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe (file missing)
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: WUSB54GSv2SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

--
End of file - 14596 bytes
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#2
Essexboy

Essexboy

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Hi and sorry for the delay, as it has ben a while I would like you to run two programmes for me

Please download SmitfraudFix (by S!Ri) to your Desktop.

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

**If the tool fails to launch from the Desktop, please move SmitfraudFix.exe directly to the root of the system drive (usually C:), and launch from there.


Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlog...processutil.htm

THEN

Please download Deckard's System Scanner (DSS) and save it to your Desktop.
  • Close all other windows before proceeding.
  • Double-click on dss.exe and follow the prompts.
  • When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.

If I could have both reports please
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#3
Andy_UK

Andy_UK

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Hi Essexboy - thanks for coming back to me - as requested I have run SmitfraudFix.exe and DSS

I have attached the reports for your consideration - please let me know what I should do next.

Thanks very much for your assitance

Andy

Attached Files


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#4
Essexboy

Essexboy

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Hi again Andrew - big fix time now :)

This will be a long fix so I would recommend copying to a text file for reference

First we will secure your system

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 5 and save it to your desktop.
  • Scroll down to where it says "JJava Runtime Environment (JRE) 6 Update 5...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Read the License Agreement and then check the box that says: "Accept License Agreement". The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u5-windows-i586-p.exe to install the newest version.

________________________

Make sure that DSS.exe is located on your Desktop.
Click on your START button, then choose Run. A little box will appear.
Now copy and paste all the following in bold (including the "" marks) into the run box and click OK.

"%userprofile%\desktop\dss.exe" /daft

This will start DSS in a different way. A small window will appear.
Click on the Scan button.
If it finds faulty file associations, they will appear in red beside a checkbox. If this occurs, just place a tick in the boxes in question.
Click the Fix button.
Re-scan and save a logfile. By default, it will save as daft.txt.

_________________

Now we start cleaning

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O2 - BHO: (no name) - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - (no file)
O2 - BHO: (no name) - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - (no file)
O2 - BHO: (no name) - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - (no file)
O2 - BHO: RDL Rolex - {EB2963E8-6425-4723-809D-7D8785740590} - C:\WINDOWS\dkxrstqlkd.dll
O3 - Toolbar: enlfxgw - {BB99C038-EEE6-44F9-9F70-821824438961} - C:\WINDOWS\enlfxgw.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A}
O21 - SSODL: btrklfr - {2463E674-B50F-4DC6-A088-8C1079B71317} - C:\WINDOWS\btrklfr.dll
O21 - SSODL: apdqnxp - {8623D9A4-BE25-498A-9653-BADC74512A58} - C:\WINDOWS\apdqnxp.dll

Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis.

NEXT

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Next, please reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual account.
Once in Safe Mode, double-click on SmitfraudFix.exe
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.
A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

Warning : running option #2 on a non infected computer will remove your Desktop background.

THEN

Please download the OTMoveIt2 by OldTimer.
  • Save it to your desktop.
  • Please double-click OTMoveIt2.exe to run it.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    C:\WINDOWS\dkxrstqlkd.dll
    C:\WINDOWS\fqspogw.exe
    C:\WINDOWS\enlfxgw.dll
    C:\WINDOWS\btrklfr.dll
    C:\WINDOWS\apdqnxp.dll
  • Return to OTMoveIt2, right click in the "Paste List of Files/Folders to be Moved" window (under the light blue bar) and choose Paste.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    Purity
  • Return to OTMoveIt2, right click in the "Paste List Of Files/Patterns To Search For and Move" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt2
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

FINALLY FOR NOW

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  • Please, never rename Combofix unless instructed.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    -----------------------------------------------------------

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      -----------------------------------------------------------

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    -----------------------------------------------------------

  • Double click on combofix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Logs required : Rapport, OTMoveit and Combofix
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#5
Andy_UK

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Hi Essexboy

Big fix indeed - especially with a machine that takes 5 mins to open notepad :-) - took about an hour to delete all references to Java ugh!!

Status so far - all has been run to the point of rerunning Hijack this and checking the items that you outlined. Unfortunately, the two items blow don't seem to want to go - what should I do about these?
O21 - SSODL: btrklfr - {2463E674-B50F-4DC6-A088-8C1079B71317} - C:\WINDOWS\btrklfr.dll
O21 - SSODL: apdqnxp - {8623D9A4-BE25-498A-9653-BADC74512A58} - C:\WINDOWS\apdqnxp.dll

Folowing that stage, I now find I am unable to start the machine in safemode - the error that I get is

IRQ_NOT_LESS_OR_EQUAL
STOP
0x0000000A
(0XF79BA354)
0X000000FF
0X00000001
0X804E5619

Any ideas as to what my next steps should be?

Thanks again for your help so far

Best Wishes

Andy
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#6
Essexboy

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Restart in normal mode and run combofix please
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#7
Andy_UK

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Hi Essexboy

I managed to start my machine in diagnostic mode (using winconfig), this allowed me to run the SmitfraudFix - the log for that is attached as EB-Rapport.txt

I then ran OTMoveIt2 - unfortunately I had a problem with the second part of the run and had to abort after about an hour running - subsequently I have worked out that the problem was due to the fact that when I copied your posting instructions to a text file - the label for the CODE boxes was added to the first file name in each of the lists (C:\WINDOWS\dkxrstqlkd.dll became CODEC:\WINDOWS\dkxrstqlkd.dll and Purity became CODEPurity). Rerunning OTMove with the CODE label removed resulted in the attached log - OTMoveItLog.txt

After that onto ComboFix - this ran through with no reported errors - the log file is attached as ComboFix.txt

Finally - I ran Hijackthis again and have attached the log file as - PostCombo-hijackthis.txt

Following all of this I rebooted my machine and it appears that the messages (plus the icons on my desktop) are no longer appearing - dare I hope that this issue is now resolved or are there some further steps that I need to follow?

Either way, thank you very much for your valued assistance with this - I look forward to your next reply.

Best Wishes
Andy

Attached Files


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#8
Essexboy

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Just a final sweep now for errant registry entries :) Can you get into safe mode ?

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O21 - SSODL: btrklfr - {2463E674-B50F-4DC6-A088-8C1079B71317} - C:\WINDOWS\btrklfr.dll
O21 - SSODL: apdqnxp - {8623D9A4-BE25-498A-9653-BADC74512A58} - C:\WINDOWS\apdqnxp.dll

Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis.

THEN

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Logs required : Malwarebytes

Edited by Essexboy, 30 March 2008 - 01:56 PM.
Forgot a question

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#9
Andy_UK

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Hi - still can't get into safe mode - but diagnostic mode appears to be about the same

Installed and ran the Malwarebytes' Anti-Malware - you will find log attached as MalWareLog- mbam-log-3-30-2008 (23-54-13).txt

My machine is now running a lot smoother than it was - haven't seen signs of the malware that I was seeing before - fingers crossed.

I need to look at speeding the machine up a little - do you have any recommendations about a decent piece of optimisation software?

Thanks very much again for your help

Best Wishes
Andy

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#10
Essexboy

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Excellent just stray registry keys :)

Ref your safe mode - do you use INCD by any chance ?

I will give the clean spiel now then speed you up followed by trying to fix the safeboot problem

Now the best part of the day ----- Your log now appears clean :)

Double click OTMoveit once again and you should see a CleanUp! button, press that button, you may get prompted by your firewall that OTMoveit wants to contact the internet, allow this, a cleanup.txt will be downloaded, a message dialog will ask you if you want to proceed with the cleanup process, click Yes. This will delete all the tools you have downloaded plus itself. MBAM will need to be removed via control panel


Now to get you off to a good start we will re-set your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your your restore point but this is my method:

1. Select Start > All Programs > Accessories > System tools > System Restore.
2. On the dialogue box that appears select Create a Restore Point
3. Click NEXT
4. Enter a name e.g. Clean
5. Click CREATE

You now have a clean restore point, to get rid of the bad ones:

1. Select Start > All Programs > Accessories > System tools > Disk Cleanup.
2. In the Drop down box that appears select your main drive e.g. C
3. Click OK
4. The System will do some calculation and the display a dialogue box with TABS
5. Select the More Options Tab.
6. At the bottom will be a system restore box with a CLEANUP button click this
7. Accept the Warning and select OK again, the program will close and you are done



Now that you are clean, to help protect your computer in the future I recommend that you get the following free program: It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?


Keep safe :)

NEXT

Download, install and run Tuneup Utilities 2008

Select Free up disk space


Select Unneccesary files and backups then clean

Select Maintain Windows

Run Drive Defrag

Run Tune Up registry clean up

Then run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

Select Increase performance

Run the internet Optimiser to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click Increase performance then system optimizer to run system advisor
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#11
Andy_UK

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Essex Boy

Things seem a lot better now and I am ploughing through the various suggestions that you gave me regarding the use of Tune Up - hopefully that will give me back some additional horsepower. :)

One last question, in your last note you mentioned sorting the problem I had with getting into safe mode - will this happen as a result of using the Tune Up utilities or is there something else I need to run?

Either way - thank you very much for your clear and consise instructions as to how I could fix the mess that my machine had become - I will go back and look at the article that you referenced as it never hurts to know a little more about such matters.

Best Wishes

Andy

PS - how do I set the topic as resolved? or is that something that you do?
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#12
Essexboy

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Once you are happy I will close this topic :)

As for the Safe mode problem do you use InCd as this has been known to cause that problem. If you could let me know the answer to that I will have an idea as to how to proceed :)
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#13
Andy_UK

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Essex Boy

Sorry - missed the original question - not sure what InCD is - so I suspect that means I don't use it.

Thanks
Andy
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#14
Essexboy

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InCd is part of Nero cd burning thingy (guess what I don't use it )

If you do not have that can you refresh me on what occurs when you try to go to safe mode
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#15
Andy_UK

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Hi

When I try to go into safe mode - I receive the following error

IRQ_NOT_LESS_OR_EQUAL
STOP
0x0000000A
(0XF79BA354)
0X000000FF
0X00000001
0X804E5619

Does that help?

Thanks
Andy
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