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Problems with Spyware (Worm.Win32.NetSky) - Any Help Appreciated [RESO


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#16
Essexboy

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Is there any reference to a file name or device name ?
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#17
Andy_UK

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Hi

There is no reference to a file or the like in the BSoD message -

The last referenced file in the list that is displayed as the system attempts to go into safe mode is AgpCPQ.sys

Thanks
Andy
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#18
Essexboy

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Aha getting somewhere .... Now I would like to know the following : The make and model of your computer
This is evidently a fairly well documented problem with the resolution depending on your computer :)
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#19
Andy_UK

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Hi Essexboy

The machine in question is a Dell Dimension 8400 running Windows XP with SP2

Hope this helps narrow down the issue

Thanks
Andy
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#20
Essexboy

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Thats good - I won't be able to get onto it till tomorrow though :)
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#21
Essexboy

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OK we have a resolution (Hmm no smiley for fingers crossed :) )

Here is the link for you to read http://support.micro...kb;en-us;324764

And this is what to do :


To resolve this issue, follow these steps to disable the Agp440.sys service.

Important You must know the administrator password to complete the following procedure. If you do not know the administrator password, contact your system administrator. After you complete this procedure, any video adapter driver you have installed will be disabled, and Windows XP will use default VGA drivers.

1. Insert your Windows XP CD-ROM into the computer CD-ROM drive or DVD-ROM drive, and then restart your computer from the CD-ROM.

Note Some computers may require that you modify the basic input/output system (BIOS) settings before you can start the computer from a CD-ROM. For information about how to modify the BIOS, see your computer documentation.

2. At the Welcome to Setup screen, press R to start the Recovery Console.
3. Press the number key that corresponds to the installation that you want to repair, and then press ENTER.
4. Type the password for the administrator account of that installation, and then press ENTER. You receive a drive:WINDOWS> prompt, where drive is the drive on which Windows XP is installed.
5. Type listsvc, and then press ENTER.
6. Make sure that the Agp440 service is listed, and that the startup type is set to "Boot".
7. Press ESC.
8. Type disable agp440, and then press ENTER.
9. You receive a message that the registry setting for this service was found, and that its current startup state is "service_disabled".
10. Type exit, and then press ENTER.
11. If you are prompted to start in Safe mode or Normal mode, start in Normal mode.
12. Log on to your computer.
Windows XP includes default video drivers that make it possible for your monitor to work. However, some features may not work as you expect with these default drivers. Update your motherboard chipset video drivers periodically. To do so, visit your computer manufacturer's Web site, and download the most recent drivers for your video adapter.

If you want help :) :) shout
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#22
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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