Need for an easy to use Case management tool?
Posted 27 March 2008 - 05:34 AM
Posted 27 March 2008 - 12:31 PM
i've also played around with spiceworks...which is a free asset management tool for scanning your network hardware and listing the hardware and software installed etc.....it also has a helpdesk feature which is pretty easy to use....i couldn't get spiceworks to function well on my network...but they say once you get past 100 or so devices it starts to get flaky (i've got 150+ devices) so you may have better luck with a smaller network to scan
Posted 31 March 2008 - 05:09 AM
it helps people solve problems by themselves, its got all the information needed to resolve an issue in one place and easily accessible over the Web or via email and it's easy to get collective knowledge of a community of users.
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