[Essexboy]

When did that appear ? As it appears to be a stalled programme installation

Oh OK reading down on the other posts now

Do you have the installation disc for this programme

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When I get to the first reboot the computer just stops! It doesn't do anything. I try to restart it myself and it will go dark after I click turn off computer but then when I click restart it brightens back up and just sits there again.

hmmm ...

[Mikey's gal]

When I get to the first reboot the computer just stops! It doesn't do anything. I try to restart it myself and it will go dark after I click turn off computer but then when I click restart it brightens back up and just sits there again.

hmmm ...

[Mikey's gal]

No I don't have the disk. Do they need this program?

[Essexboy]

It is a DVD software editor for videaos and the like - is the system running now ?

Looks like your first thoughts were right and it is a hardware problem

[Mikey's gal]

Yeah ... it is still just sitting here. I wondered about the hardware problem because they have a drive D installed on here. ???

[Essexboy]

Are you able to access safe mode by pressing F8 when you reboot the system

[Mikey's gal]

I was able to earlier. You want me to that now?

[Essexboy]

Yes please

[Mikey's gal]

Ok. Done.

[Mikey's gal]

I spoke too fast ...

A window came up that says:

svchost.exe - Application Error

The instruction at "Ox77eb3782" referenced memory at "Ox77eb3782". The required data was not placed into memory because of an I/O error status of "oxc0000015".

Click on OK to terminate the program
Click on CANCEL to debug the program

?????

[Essexboy]

Sounds like a memory card error

Do you have a windows CD ?

We might look at a repair

Edited by Essexboy, 27 March 2008 - 06:11 PM.

[Mikey's gal]

Not here. He may have one.

[Mikey's gal]

I just remembered something ... we removed a lot of viruses last month. Could we have removed something in the memory? Also, the PC tower was noisy until I removed the viruses but then it started acting up again the past couple of days ???

I am stumped!

[Mikey's gal]

You have been very kind and helpful. I truly appreciate your help. Maybe you can tell me what to do now because I don't know. Do I click on OK? or Cancel? Can he still use the internet if I can get him to stay away from questionable pictures and downloads?

Thank you very much for your kind help and answers ...

[Essexboy]

Sorry about the delay but my bed was calling - click cancell to let it debug the problem

We may have to do a file verification check to ensure that all files are correct.

Also the noisy fan does not sound too good - have you done a dust bunny hunt ?