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not quite sure... need help

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So for a little while now my computers been going pretty slow and my internet actually got turned off twice due to illegal emailing activities. im supposing this is due to a trojan or malware or something. i had a trojan before and i was helped on this site to get rid of it. i use windows defender and using software explorer it shows you what is running thats connected to the internet and a few other features and i just cant figure out what is making my internet companies cut me off. help is greatly appreciated.
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