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a problem has been detected...


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#1
bobsleighman

bobsleighman

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Okay i used to get this message every so often on my desktop (i am currently using laptop) but when i restarted it went away. Now when i turn on the computer it goes straight to the thingy screen where you select safe mode etc, i tried clicking on start windows normally and i got the message below, and the same when i tried in safe mode. I cant get past it so there is no way i can do that the message says:


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A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or un-install any anti-virus, disk defragmentation or back up utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical Information:

*** STOP: 0x00000024 (0x00190203, 0x86FCB3B8, 0xc0000102, 0x00000000)

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it comes up on a blue screen and the writing is white. the second bit of code in the brackets (the one that starts with 0x86) is always slightly changing each time i restart.

Pleeeease can you help im desperate to get my computer working as it has many important files on there.

Thanks in advance




Bobsleighman
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