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Firefox Crashes


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#1
chazdg24

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Hi all - I've heard great things about this forum so I thought I would give it a try. I installed Vista SP1 without a problem except intermittently Firefox crashes. I never had this issue before the update. I did extensive searches on Google with not much luck. It first appeared to be a problem with the Flash Plugin but reverting to an older version did not help.

So here is the Hijack Log and Event Logs for two of the Firefox crashes. Any ideas would be much appreciated!


Two firefox Event Logs

Level Date and Time Source Event ID Task Category
Error 4/5/2008 11:02:24 AM Application Error 1000 (100) Faulting application firefox.exe, version 1.8.20080.31114, time stamp 0x47d7134a, faulting module NPSWF32.dll_unloaded, version 0.0.0.0, time stamp 0x4743814d, exception code 0xc0000005, fault offset 0x300d4a4f, process id 0xc5c, application start time 0x01c8972de9420582.



Level Date and Time Source Event ID Task Category
Error 4/4/2008 10:37:07 AM Application Error 1000 (100) Faulting application firefox.exe, version 1.8.20080.31114, time stamp 0x47d7134a, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0000005, fault offset 0x00047dd2, process id 0x574, application start time 0x01c8965c8cfb71d6.

Edited by sari, 07 April 2008 - 08:34 AM.
Removed HJT log

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#2
vorybory

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Welcome to the forums!

If you are to post a hijackthis log, you should be doing so in the malware forums
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#3
chazdg24

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Thanks! I did that as well but I really don't think this is a malware issue, although I could be wrong. Rather, I think it is a Vista SP1 issue.
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#4
vorybory

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Thanks! I did that as well but I really don't think this is a malware issue, although I could be wrong. Rather, I think it is a Vista SP1 issue.


:) That's fine.

Your issue is bizarre because I know users who have SP1 on Vista and haven't had any issues with Firefox.

Are you running any add ons?

Edited by vorybory, 06 April 2008 - 10:35 AM.

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#5
chazdg24

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I'm new here so I need to be broken in so feel free to give me a hard time.

Add ons include Adblock Plus, Fasterfox, Google Toolbar, Stumbleupon, Image Zoom and AI Roboform.
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#6
vorybory

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What happens when you run Firefox in safemode? You can have the option of not running add-ons. I would investigate this issue to see if Firefox crashes.

Edited by vorybory, 06 April 2008 - 10:48 AM.

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#7
chazdg24

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Yeah I did that for an hour but then I missed my add ons so I went back. The crashes are once a day (maybe twice) and random so its hard to replicate.
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#8
vorybory

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Not sure what else to tell you as I'm out of options. We'll see if anybody else within the forums have other clues.

Edited by vorybory, 07 April 2008 - 05:13 AM.

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#9
sari

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chazdg24,

Have you tried updating Firefox? From the error message, it looks like you're running an old version.

Faulting application firefox.exe, version 1.8.20080.31114


I'm currently running Version 2.0.0.13. It wouldn't surprise me that an older version would have issues with Vista SP1.
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#10
chazdg24

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Yeah its updated. I think I tracked it down to Adblock Plus as the culprit. I think...
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#11
MMK

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Hi all.

I just found this topic while searching for NPSWF32.dll_unloaded.

I am having the same problems with Firefox crashing occasionally, but not frequently enough to identify the pattern. I have experienced the same type of crashing with other applications such as Opera, MS Word and Excel. All this started happening after installing CutePDF printer on Vista Ultimate. Upon start up, I get errors in regards of Spooler SubSystem app. chazdg24, have you installed/uninstalled a printer on your system or done something similar? ntdll.dll is referenced in problems related to the spooler (http://help.lockergn...opict22325.html), which makes me think that they may be related.

Here are a few entries from my event log:

Faulting application firefox.exe, version 1.8.20080.31114, time stamp 0x47d7134a, faulting module jsd3250.dll, version 1.8.20080.31114, time stamp 0x47d71512, exception code 0xc0000005, fault offset 0x00004caf, process id 0x13d8, application start time 0x01c8994eb90c2caf.


AND

Faulting application firefox.exe, version 1.8.20080.31114, time stamp 0x47d7134a, faulting module NPSWF32.dll_unloaded, version 0.0.0.0, time stamp 0x4743814d, exception code 0xc0000005, fault offset 0x300cb339, process id 0x1120, application start time 0x01c8991932ed8470.


I hope this helps the experts to identify the problem. Thanks!
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#12
chazdg24

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Last month I did get a new all in one Canon printer but that was before the upgrade to Vista SP1. However, only Firefox has crashed for me - everything else is fine. I have not had a crash since disabling Adblock Plus so I think I have solved my problem. Vista is a pain. :) :)
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