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Shutdown Problems


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#16
Artellos

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Hello J_Mac,

Lets start with a couple of questions.
The error messages that you got before, do you still get those?
Am I right when I say that when you're shutting down it takes a realy long time to actually turn it off?
How long have you waited before turning it off yourself? (at best)
And last but not least.
How do you turn off your computer? (Either hitting the power button once or going to start -> shutdown?)

Regards,
Olrik
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#17
J_Mac

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Ohk, No the error message was a one-off thing and have not got it since. Well actually it doesn't take a long time to turn off, it just doesn't turn off. I have left it for hours (literally) and it just hung on the "windows is shutting down" screen. Usually I lose patience at about 5 minutes on average and just decide to hold down the power button. Lastly I do shutdown by going to the start menu then selecting shutdown.
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#18
Artellos

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Lets see if you have any errors in the event viewer.

  • Go to Start -> Run.
  • In the Box, type in "eventvwr".
  • When the window pops up. Go to the system log.
  • Look for red circles with "X"s in them around the time of error.
  • Once you've opened the error press the button to the right with the 2 papers on it.
  • Please attach the information you just copied onto your next reply.

Regards,
Olrik
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#19
J_Mac

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Ok. There Are Quite A Number Of Errors. Too Many To Post. Advice?
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#20
Artellos

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Can you make a screenshot of the latest errors? (don't open them just make a shot of the eventvwr)

Regards,
Olrik
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#21
J_Mac

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These Are The Latest, Approximately From Today

Attached Thumbnails

  • SysLog.png

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#22
Artellos

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Could you follow the instructions given above for the following error:
"IPNATHLP"

Regards,
Olrik
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#23
J_Mac

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Verify that both the public (shared) connection and the private connection are not in a Cable Disconnected state by opening Network Connections in Control Panel.
Verify that the public (shared) connection has an IP address.
For more information about common NAT configuration issues, see article 293497 in the Microsoft Knowledge Base (see the following Related Knowledge Base Articles section). If this article does not apply to your situation, review the System event logs for other events that were logged around the same time as this event. In many cases, the same low resource errors or system errors that affect the NAT driver also affect other parts of the system.
Check the available resources on this system by using Performance Monitor. For more information about using Performance Monitor, see article 305610 for Windows XP or article 302521 for Windows 2000 Server or Windows Server 2003 in the Microsoft Knowledge Base (see the following Related Knowledge Base Articles section). For more information about using Task Manager, see Help and Support







I Have No Idea What Any Of These Mean?!?

Edited by J_Mac, 16 April 2008 - 04:13 AM.

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#24
Artellos

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Lets see if you have any errors in the event viewer.

  • Go to Start -> Run.
  • In the Box, type in "eventvwr".
  • When the window pops up. Go to the system log.
  • Look for red circles with "X"s in them around the time of error.
  • Once you've opened the error press the button to the right with the 2 papers on it.
  • Please attach the information you just copied onto your next reply.

Could you do this another time since it's been a while since I replied.
Can you try to boot into safe mode:
  • Reboot your machine.
  • After you hear the first beep keep tapping F8.
  • You'll get a menu up and should be able to select safe mode.

Once you logged into safe mode, try shutting down like you normally do.
Does it still hang on shutdown?

I am sorry I overlooked this post! :)

Regards,
Olrik
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#25
J_Mac

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Hi Thanks Again Your Advice Artellos.

Well My Computer Is Able To Shutdown Normally By Itself In Safe Mode.

Here Are Some Of The Errors In Event Viewer.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 24/04/2008
Time: 4:34:30 PM
User: NT AUTHORITY\SYSTEM
Computer: WINDOWSX-E73A27
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 24/04/2008
Time: 3:12:35 PM
User: WINDOWSX-E73A27\Owner
Computer: WINDOWSX-E73A27
Description:
The server {DC0C2640-1415-4644-875C-6F4D769839BA} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

These Are The Most Common + Recent Errors.
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#26
Artellos

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Ok, the clue that while being in safe mode it does shutdown properly this gives me the Idea a certain program or service is preventing your shutdown.
I'm at work now so can't write a step by step. Once I get home I shall write a step by step on how to find the crulpit :)

Regards,
Olrik
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#27
J_Mac

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Alright Then Thanks. :)
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#28
Artellos

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Ok, so lets find the crulpit!
Note: This process might take a while and requires multiple reboots.
  • Go to start and hit "run"
  • In the white box type "msconfig"
  • A window will pop up, go to the Startup Tab.
  • In the bottom right, select "Disable All"
  • Please reboot the computer.
  • Follow steps 1 to 3 again.
  • Now turn on 1 or 2 startups and reboot again.
  • Keep doing this until your problem comes back.
  • Once the problem comes back it should be the program you turned on Last.
  • Please tell me which program this was and how the whole process went.

Just written this step by step for general use.
You should be disableling all your programs do a reboot.
Since your problem is shutting down you should do a shutdown after you disabled all your startup programs.
If your computer still hangs after turning off all the startups please report :)

Regards,
Olrik
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#29
J_Mac

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Ohk Then, Problem. It Still Hangs After I Disabled All The Sevices.

:)
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#30
Artellos

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Did you disable all the startups or all the services? :)
There is a diffrence :)

Regards,
Olrik
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