[michaeldemp]

I have just run Panda again. It got to 87%, having found no infected files but 6 vulnerabilities detected. Then it stopped and I got the same error message as I reported on 23rd May.

Mike

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OK Mike,
This is really just a check scan & the reasons for Panda failing may not be in your PC.
Can you please run the following:

Please run the F-Secure Online Scanner

Note: This Scanner is for Internet Explorer Only!

• Read the FAQ and information about Supported Browsers
• Click the Start Scanning button
• If you get a Security warning, or the Information Bar at the top of the IE7 page flashes, Allow permission for the ActiveX to run
• click the Accept button
• Once the ActiveX installs,Click Full System Scan
• Once the download completes,the scan will begin automatically.
• The scan will take some time to finish, so please be patient.
• When the scan completes, click the Automatic cleaning (recommended) button.
• Click the Show Report button and Copy & Paste the entire report into a new Notepad file, saved as C:\ f_secure.txt

Paste me the text from that file, and a fresh HijackThis log

[sage5]

OK Mike,
This is really just a check scan & the reasons for Panda failing may not be in your PC.
Can you please run the following:

Please run the F-Secure Online Scanner

Note: This Scanner is for Internet Explorer Only!

• Read the FAQ and information about Supported Browsers
• Click the Start Scanning button
• If you get a Security warning, or the Information Bar at the top of the IE7 page flashes, Allow permission for the ActiveX to run
• click the Accept button
• Once the ActiveX installs,Click Full System Scan
• Once the download completes,the scan will begin automatically.
• The scan will take some time to finish, so please be patient.
• When the scan completes, click the Automatic cleaning (recommended) button.
• Click the Show Report button and Copy & Paste the entire report into a new Notepad file, saved as C:\ f_secure.txt

Paste me the text from that file, and a fresh HijackThis log

[michaeldemp]

Hello again. Below are the reports from F-Scan and HijackThis
Mike
________________________________________________________________________________
_______
F-Secure Online Scanner 3.3.1 - Scanning Report - Tuesday, June 03, 2008 16:52:50Scanning
Report
Tuesday, June 03, 2008 13:49:17 - 16:52:50
Computer name: YOUR-QH7IWDO9Q1
Scanning type: Scan system for malware, rootkits
Target: C:\ J:\



Result: 6 malware found
RiskTool.Win32.HideWindows (spyware)
System
Server-FTP.Win32.Serv-U (spyware)
System
Spybot.TV (virus)
C:\WINDOWS\SYSTEM32\TFTP2088 (Submitted)
C:\WINDOWS\SYSTEM32\TFTP1728 (Submitted)
Spybot.TY (virus)
C:\WINDOWS\SYSTEM32\TFTP2092 (Submitted)
Tracking Cookie (spyware)
System



Statistics
Scanned:
Files: 101489
System: 4271
Not scanned: 7
Actions:
Disinfected: 0
Renamed: 0
Deleted: 0
None: 6
Submitted: 3
Files not scanned:
C:\PAGEFILE.SYS
C:\HIBERFIL.SYS
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
C:\WINDOWS\SYSTEM32\CONFIG\SAM



Options
Scanning engines:
F-Secure USS: 2.30.0
F-Secure Blacklight: 1.0.68
F-Secure Hydra: 2.8.8110, 2008-06-03
F-Secure Pegasus: 1.20.0, 2008-04-15
F-Secure AVP: 7.0.171, 2008-06-03
Scanning options:
Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF
VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI
MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0
TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML ZIP XXX ANI AVB
BAT CMD JPG LSP MAP MHT MIF PHP POT SWF WMF NWS TAR
Use Advanced heuristics



Copyright © 1998-2007 Product support |Send virus sample to F-Secure
F-Secure assumes no responsibility for material created or published by third
parties that F-Secure World Wide Web pages have a link to. Unless you have
clearly stated otherwise, by submitting material to any of our servers, for
example by E-mail or via our F-Secure's CGI E-mail, you agree that the
material you make available may be published in the F-Secure World Wide Pages
or hard-copy publications. You will reach F-Secure public web site by clicking
on underlined links. While doing this, your access will be logged to our
private access statistics with your domain name.This information will not be
given to any third party. You agree not to take action against us in relation
to material that you submit. Unless you have clearly stated otherwise, by
submitting material you warrant that F-Secure may incorporate any concepts
described in it in the F-Secure products/publications without liability.

________________________________________________________________________________
_________

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:55:57, on 03/06/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\avp.exe
C:\Program Files\Tanagra\Memeo\MemeoService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
C:\Program Files\RFA\rfagent.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\avp.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\EMC\Keyboard Application\1.2\EMCKBAPP.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\ATI Multimedia\main\launchpd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Tanagra\Memeo\MemeoBackup.exe
C:\Program Files\FirstClass\Fcc32.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\OUeTMAFileHandler\OUeTMAFileHandler.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://192.168.1.2/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\WINDOWS\PCHealth\HelpCtr\System\panels\blank.htm
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe
O4 - HKLM\..\Run: [IW ControlCenter] C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
O4 - HKLM\..\Run: [rfagent] "C:\Program Files\RFA\rfagent.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\avp.exe"
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [EMCKEYBOARD] C:\Program Files\EMC\Keyboard Application\1.2\EMCKBAPP.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [c:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe] c:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Microsoft Update] wserv32.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: Memeo Launcher.lnk = ?
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\ie_banner_deny.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~2\Office\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\SCIEPlgn.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.tiny.com
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/...UI.cab53083.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoft...s/as2stubie.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/...dy.cab53083.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by103fd.bay10...es/MsnPUpld.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/...at.cab53083.cab
O16 - DPF: {5DA9D8E0-5A57-11CF-9E36-00C0930198C0} (Pegasus ImagN' 32-bit (Windowed) ActiveX Control v4.00) - http://www.crownbar.com/LNetCam.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1124285578718
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgall..._2/axofupld.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://mail.fringef...emote/msrdp.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zone...ctor/WebAAS.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn...ro.cab53083.cab
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-sec...m/ols/fscax.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com...obat/nos/gp.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/...xy.cab53852.cab
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1.0FO\adialhk.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\avp.exe
O23 - Service: Memeo (BMUService) - Tanagra, Inc. - C:\Program Files\Tanagra\Memeo\MemeoService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

--
End of file - 11062 bytes

[sage5]

Hi michaeldemp

Congratulations, your new log looks clear, so we can now deal with some final clean up jobs.

Clean out cookies, temp files etc:
Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.
  
  If you use Firefox browser
  
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  If you use Opera browser
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
• Click Exit on the Main menu to close the program.

For Technical Support, double-click the e-mail address located at the bottom of each menu.

Cleanup with OTMoveIt:

• Please double-click OTMoveIt2.exe to run it.
• Click the Clean up button
• Click YES at the next prompt (list downloaded, Do you want to begin cleanup process?)
• Click Yes to the reboot.

To Clear Restore points, please do the following:

• Go to Start > Settings > Control Panel.
• Double-click the System icon.
  
  • NOTE: If the System icon is not visible, click "View all Control Panel options" to display it.
• Click the System Restore tab.
• Put a check by Disable System Restore.
• Click Apply, OK, OK. Click Yes when you are prompted to restart Windows.

After reboot, you must turn System Restore back on:

• Go back to the Troubleshooting tab.
• UNcheck Disable System Restore.
• Click Apply, OK, OK. Click Yes when you are prompted to restart Windows.

Lastly, some extra or better security for your PC:

The programs recommended below are freeware alternatives to some of your security software & might reduce the potential for spyware infection in the future:-

Spyware Prevention:
Spyware Blaster by JavaCool Software, prevents spyware installing and consumes no system resources.
IE/SpyAd, stops suspect sites loading ActiveX, popups etc onto your PC. An excellent tutorial is Here

Spyware Detection:
[url="http://"http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.htm"]Malwarebytes Anti-Malware[/url] is my favourite here.

Anti-Virus:
The first line of defence, especially since some will now detect trojans as well.
Avira's Antivir PersonalEdition Classic and Grisoft's Avast! Free Edition are among the best freebies.
*Please note* You should never install more than one anti-virus program on a PC, as it will cause conflicts.

Firewall:
A Firewall is an essential tool in the security of any PC connected to the Internet.
Sunbelt Personal Firewall and Comodo are both excellent freeware.

Alternate Browsers:
Thankfully, there are now some excellent alternatives to MS Internet Explorer. They offer better security, more stability, and better speed.
A couple of good examples are: Firefox and Opera

Other Updates:
Vital security patches and updates are available for Microsoft Windows and Internet Explorer at the Windows Update Site
It is equally important to update the other security software you use, on a regular basis.

Further reading about these issues is available in a very good article: How did I get infected in the first place ? (by Tony Klein and dvk01)

All the best & safe surfing in the future,

sage5

[michaeldemp]

Thank you so much for all this and for all your excellent advice. Can I ask you one final question? Kaspersky 6.0 anti virus, firewall and anti spam is provided free by my employer and it updates several times a day. In your view, is this not adequate protection? Should I close it down and install Avira or Avast, Sunbelt or Comodo and Spyware Blaster or IE/SpyAd?

Thank you once again for everything you have done for me.

Mike

[sage5]

Hi Mike,

Of those programs, I think that you should consider Spyware Blaster & IE SpyAd definitely.

Kaspersky is a very good suite, so if you are happy with it, stick with it.
The suggested anti-virus, firewall & anti-spyware are only alternatives, should you not be happy with Kaspersky, or wish to go to freeware.

All the very best,

sage5

[michaeldemp]

Thank you so much.

Mike

[sage5]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.