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Trojan Guarder has broken Firefox


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#1
TigerSiberia

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Hi there,

Have just installed Trojan Guarder Gold and when I ran it the first time it gave me a list of files it suggested delete. Like an idiot I did so and now my Firefox browser will not run and I also get an error when I try and run IE. The IE error is "Cannot run "Internet Explorer\iexplore.exe"". However once I click ok on the error message it does run ok and the .exe file is still there.

I suspect a similar error has occurred with Firefox but this just doesn't run at all.

Ideas?

My 2 obvious ones were uninstall Trojan Guarder and/or re-install Firefox but I wondered if this was a known bug with an easy fix that would avoid me having to do this.

Thanks for any ideas,

TIM
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#2
gerryf

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never heard of the program...do they have a website with a support section.

Any program that blows away both browsers is somewhat suspect worries me
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#3
TigerSiberia

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Agreed - not a clever thing for a piece of software to do!

Site is here: http://www.your-soft.com/ I've got the Gold Version.
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#4
gerryf

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nothing there, nor any similar reports, so perhaps it did it's job and blew away a trojan that had inserted itself in the ipstack...

do you have sp2
if so

start > run
netsh winsock reset
enter


fix?
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#5
starjax

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I did some research. they have a really good marketing person. they have managed to get thier program listed in every shareware, freeware, download site out there. You have to buy the program before it will clean other wise all it does is tell you you have one and thats all.

you can read this link on GTG about our recomended spyware and antivirus programs.

let us know if gerryf's fix works or not.

Starjax
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#6
TigerSiberia

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Thanks for your advice so far. I don't have SP2 on CD but I do keep my Windows up to date via the automatic updates feature.

Is there a specific patch/update I can download before I run the reset you suggest? Or should I just run "netsh winsock reset" as you suggest with my current system config?

TIM
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#7
gerryf

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if you keep up to date, you have sp2....run the comand,yes
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#8
TigerSiberia

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Tried the suggested fix:

start > run
netsh winsock reset
enter

It brings up a DOS box which is titled C:\windows\system32\netsh.exe
There's just a flashing cursor in the box. This quickly disappears.

This hasn't fixed the problem. Same errors as before.

TIM
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